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The management of end user computing
Open accessAbstract
End users can be classified into six distinct types. Each of them needs differentiated education, support, and control from the Information Systems function. To support a large number of their applications a new computing environment, “the third environment” must be developed by Information Systems (I/S) management. Close attention must also be paid by I/S management to the need to involve “functional support personnel” (end users in each functional area who spend most of their time programming and aiding other end users) in the I/S end user management process.
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Citations
Cited by
The Case Research Strategy in Studies of Information Systems
Benbasat, I., Goldstein, D. K., & Mead, M. (1987) · MIS Quarterly · doi:10.2307/248684 · Cited by 4,716
Technology Diffusion and Organizational Learning: The Case of Business Computing
Attewell, P. (1992) · Organization Science · doi:10.1287/orsc.3.1.1 · Cited by 1,401
Survey research methodology in management information systems: an assessment
Pinsonneault, A., & Kraemer, K. (1993) · Journal of Management Information Systems · doi:10.1080/07421222.1993.11518001 · Cited by 1,288
The Influence of Individual Differences on Skill in End-User Computing
Harrison, A. W., & Rainer, R. K. (1992) · Journal of Management Information Systems · doi:10.1080/07421222.1992.11517949 · Cited by 498
Beyond the organizational ‘container’: Conceptualizing 21st century sociotechnical work
Winter, S., Berente, N., Howison, J., & Butler, B. (2014) · Information and Organization · doi:10.1016/j.infoandorg.2014.10.003 · Cited by 178
Metadata
- Authors
- Rockart, J. F., & Flannery, L. S.
- Venue
- Communications of the ACM
- Published
- 1983-10
- Volume
- 26
- Issue
- 10
- Pages
- 776-784
- ISSN
- 0001-0782 (ISSN-L)
- 1557-7317
- OpenAlex
- W2055521902
- Cited by
- 497
- References
- 0
- FWCI
- 63.45
- Type
- journal article
- Language
- en
- Open access
- bronze
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- Rockart, J. F., & Flannery, L. S. (1983). The management of end user computing. Communications of the ACM. https://doi.org/10.1145/358413.358429
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
