Technology Diffusion and Organizational Learning: The Case of Business Computing

Attewell, Paul

doi:10.1287/orsc.3.1.1

Cited by 1,401Innovation Diffusion and ForecastingInnovation and Knowledge ManagementPolicy Transfer and Learning

Technology Diffusion and Organizational Learning: The Case of Business Computing

Attewell, Paul·1992·Organization Science

DOI 10.1287/orsc.3.1.1

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Abstract

The dominant explanation for the spread of technological innovations emphasizes processes of influence and information flow. Firms which are closely connected to pre-existing users of an innovation learn about it and adopt it early on. Firms at the periphery of communication networks are slower to adopt. This paper develops an alternative model which emphasizes the role of know-how and organizational learning as potential barriers to adoption of innovations. Firms delay in-house adoption of complex technology until they obtain sufficient technical know-how to implement and operate it successfully. In response to knowledge barriers, new institutions come into existence which progressively lower those barriers, and make it easier for firms to adopt and use the technology without extensive in-house expertise. Service bureaus, consultants, and simplification of the technology are examples. As knowledge barriers are lowered, diffusion speeds up, and one observes a transition from an early pattern in which the new technology is typically obtained as a service to a later pattern of in-house provision of the technology. Thus the diffusion of technology is reconceptualized in terms of organizational learning, skill development, and knowledge barriers. The utility of this approach is shown through an empirical study of the diffusion of business computing in the United States, reporting survey and ethnographic data on the spread of business computing, on the learning processes and skill…

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Authors: Attewell, P.
Affiliations: The Graduate Center, CUNY (US)
Corresponding author: Attewell, Paul
ORCID: Attewell, Paul
Venue: Organization Science
Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
Published: 1992-02
Volume: 3
Issue: 1
Pages: 1-19
ISSN: 1047-7039 (ISSN-L)
1526-5455
DOI: 10.1287/orsc.3.1.1
OpenAlex: W2143465259
Cited by: 1,401
References: 54
Citations by year: 2026: 20 · 2025: 22 · 2024: 18 · 2023: 23 · 2022: 31 · 2021: 29 · 2020: 34 · 2019: 38 · 2018: 49 · 2017: 51 · 2016: 43 · 2015: 60 · 2014: 66 · 2013: 74 · 2012: 83
FWCI: 19.17
Type: journal article
Language: en
Open access: closed
Locations: Organization Science (publishedVersion)
Topics: Social Sciences › Decision Sciences › Management Science and Operations Research › Innovation Diffusion and Forecasting
Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
Social Sciences › Political Science and International Relations › Policy Transfer and Learning
Keywords: technology diffusion, organizational learning, business computing, knowledge barriers, service bureaus, consultants, institutional change, skill development, communication networks, diffusion of innovations

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Technology Diffusion and Organizational Learning: The Case of Business Computing

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