Cited by 119Usability and User Interface DesignHuman-Automation Interaction and SafetyInnovative Human-Technology Interaction

The DOI matches its Crossref record; 63 of the 64 references it cites were found in a registry or an index; none of the 30 sources its claims cite is checked for support yet.

Shaping Human-AI Collaboration: Varied Scaffolding Levels in Co-writing with Language Models

Open access
Dhillon, Paramveer S., Molaei, Somayeh, Li, Jiaqi, Golub, Maximilian, Zheng, Shaochun, Robert, Lionel Peter·2024·Proceedings of the CHI Conference on Human Factors in Computing Systems

Abstract

Advances in language modeling have paved the way for novel human-AI co-writing experiences. This paper explores how varying levels of scaffolding from large language models (LLMs) shape the co-writing process. Employing a within-subjects field experiment with a Latin square design, we asked participants (N=131) to respond to argumentative writing prompts under three randomly sequenced conditions: no AI assistance (control), next-sentence suggestions (low scaffolding), and next-paragraph suggestions (high scaffolding). Our findings reveal a U-shaped impact of scaffolding on writing quality and productivity (words/time). While low scaffolding did not significantly improve writing quality or productivity, high scaffolding led to significant improvements, especially benefiting non-regular writers and less tech-savvy users. No significant cognitive burden was observed while using the scaffolded writing tools, but a moderate decrease in text ownership and satisfaction was noted. Our results have broad implications for the design of AI-powered writing tools, including the need for personalized scaffolding mechanisms.

Overview

Integrity signals

Registry

Crossref · 10.1145/3613904.3642134

Cites

63 of 64 references verified0 citation errors · 1 not checkable

Statistics

Nothing to recompute.

Verification

Claims the paper makes

53 Own result · 20 Own method · 18 Not checked yet · 13 Own interpretation · 2 Sources not found · 2 No basis given

Verify all 28 references — free account

Show all 68 claims

  • It may state two separate claims as one. 22
  • Probably not a substantial claim. 21
  • The quote only partly states this claim. 1
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  • The paper relies on this without support.

    Current research provides limited insight into how different intensities of AI input affect user experience and writing outcomes.

    “Hence, our work responds to a gap in current research: while the use of AI in writing is well-documented, there's limited insight into how varying intensities of AI input influence user experience and writing outcomes.”
  • The paper relies on this without support.

    The two human raters provided reliable and consistent quality assessments.

    “we incorporated a third metric based on independent human evaluations by two independent raters, assessing the writing based on its response to the prompt, the conciseness of the answer, and the quality of argumentation.”
  • The paper relies on this without support.

    The 10 argumentative writing prompts are comparable in difficulty and representative of argumentative writing.

    “In our study, we employed a set of 10 argumentative writing prompts, carefully chosen to cover a wide range of subjects.”
  • The paper relies on this without support.

    The participants' self-reported writing expertise and technology usage categories accurately reflect their actual proficiency.

    “𝑒𝑥𝑝𝑒𝑟𝑡𝑖𝑠𝑒 𝑖 codes the writing proficiency (not regular, regular, and proficient) of the user and 𝑡𝑒𝑐ℎ_𝑢𝑠𝑒 𝑖 represents their tech-savviness (no technology use, basic use, and advanced use).”
  • The paper relies on this without support.

    The AI-generated suggestions are of sufficient quality and relevance to serve as scaffolding.

    “We used GPT-3 davinci as the backend Large Language Model (LLM) for our experiments since it was the state-of-the-art when we performed this study.”
  • The paper relies on this without support.

    The sequence position control adequately accounts for order effects.

    “We also control for 𝑝𝑜𝑠𝑖𝑡𝑖𝑜𝑛 𝑖 𝑗 , which indicates the sequence position at which a specific condition was encountered by a participant.”
  • The paper relies on this without support.

    The number of edits is a valid proxy for user effort.

    “Number of Edits: The total number of edits (additions, deletions, changes) made by the participant.”
  • The paper relies on this without support.

    The count of spelling errors is a valid measure of error types in the writing task.

    “Number of Errors: The total number of spelling errors in the text output.”
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Citations

Cites

Show all 50 references

Research works printed but not linked: 13

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  2. David Card, Stefano DellaVigna, Patricia Funk, and Nagore Iriberri. 2020. Are referees and editors in economics gender neutral?The Quarterly Journal of Economics 135, 1 (2020), 269–327.
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  7. Steven F Maier and Martin EP Seligman. 2016. Learned helplessness at fifty: Insights from neuroscience.Psychological review 123, 4 (2016), 349.
  8. The Learning Network. 2021. 300 Questions and Images to Inspire Argument Writing. The New York Times (Feb. 2021).
  9. Roy D Pea. 2018. The social and technological dimensions of scaffolding and related theoretical concepts for learning, education, and human activity. In Scaffolding. Psychology Press, 423–451.
  10. 10.1145/3313831.3376695 · DOI · Paper page
  11. Jean Piaget, Margaret Cook, 1952. The origins of intelligence in children. Vol. 8. International Universities Press New York.
  12. Eric Sulindra. 2018. Scaffolding as Used in the Writing Process of an English Writing Course. Scaffolding as used in the writing process of an english writing course 2, 1 (2018), 74–87.
  13. Daijin Yang, Yanpeng Zhou, Zhiyuan Zhang, Toby Jia-Jun Li, and Ray LC. 2022. AI as an Active Writer: Interaction strategies with generated text in human-AI collaborative fiction writing. In Joint Proceedings of the IUI 2022 Workshops(CEUR Workshop Proceedings), Alison Smith-Renner and Ofra Amir (Eds.). CEUR-WS Team, 56–65. http://ceur-ws.org/Vol-3124/ Full text of this publication does not contain sufficient affiliation information. With consent from the author(s) concerned, the Research Unit(s) information for this record is based on the existing academic department affiliation of the author(s).; Joint International Conference on Intelligent User Interfaces Workshops: APEx-UI, HAI-GEN, HEALTHI, HUMANIZE, TExSS, SOCIALIZE (IUI-WS 2022) ; Conference date: 21-03-2022 Through 22-03-2022.

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Metadata

Authors
Dhillon, P. S., Molaei, S., Li, J., Golub, M., Zheng, S., & Robert, L. P.
Affiliations
  • University of Michigan (US)
  • University of California San Diego (US)
Venue
Proceedings of the CHI Conference on Human Factors in Computing Systems
Publisher
ACM
Published
2024-05-11
Pages
1-18
OpenAlex
W4396833054
Cited by
111
References
50
Citations by year
2026: 60 · 2025: 48 · 2024: 3
FWCI
35.65
Type
conference paper
Language
en
Open access
Locations
  • CHI Conference on Human Factors in Computing Systems (publishedVersion)
  • Deep Blue (University of Michigan) (submittedVersion)
Topics
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
  • Social Sciences › Human Factors and Ergonomics › Human-Automation Interaction and Safety
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Keywords
large language models, scaffolding, argumentative writing, writing quality, writing productivity, user satisfaction, cognitive burden, AI writing tools

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