The DOI matches its Crossref record; 37 of the 37 references it cites were found in a registry or an index.
Task analysis for groupware usability evaluation: Modeling shared-workspace tasks with the mechanics of collaboration
Abstract
Researchers in Computer Supported Cooperative Work have recently developed discount evaluation methods for shared-workspace groupware. Most discount methods rely on some understanding of the context in which the groupware systems will be used, which means that evaluators need to model the tasks that groups will perform. However, existing task analysis schemes are not well suited to the needs of groupware evaluation: they either do not deal with collaboration issues, do not use an appropriate level of analysis for concrete assessment of usability in interfaces, or do not adequately represent the variability inherent in group work. To fill this gap, we have developed a new modeling technique called Collaboration Usability Analysis. CUA focuses on the teamwork that goes on in a group task rather than the taskwork. To enable closer links between the task representation and the groupware interface, CUA grounds each collaborative action in a set of group work primitives called the mechanics of collaboration . To represent the range of ways that a group task can be carried out, CUA allows variable paths through the execution of a task, and allows alternate paths and optional tasks to be modeled. CUA's main contribution is to provide evaluators with a framework in which they can simulate the realistic use of a groupware system and identify usability problems that are caused by the groupware interface.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Wallace, A. F. C., & Garfinkel, H. (1968) · American Sociological Review · doi:10.2307/2092245 · Cited by 12,445
(2013) · Encyclopedia of Creativity, Invention, Innovation and Entrepreneurship · doi:10.1007/978-1-4614-3858-8_100431 · Cited by 4,799
Heuristic evaluation of user interfaces
Nielsen, J., & Molich, R. (1990) · Proceedings of the SIGCHI conference on Human factors in computing systems Empowering people - CHI '90 · doi:10.1145/97243.97281 · Cited by 3,533
Nielsen, J. (1994) · Conference companion on Human factors in computing systems - CHI '94 · doi:10.1145/259963.260531 · Cited by 2,759
Contextual Design: Defining Customer-Centered Systems
Beyer, H. R., & Holtzblatt, K. (1997) · Cited by 2,748
Nielsen, J. (1995) · Conference companion on Human factors in computing systems - CHI '95 · doi:10.1145/223355.223730 · Cited by 2,620
Awareness and coordination in shared workspaces
Dourish, P., & Bellotti, V. (1992) · Proceedings of the 1992 ACM conference on Computer-supported cooperative work - CSCW '92 · doi:10.1145/143457.143468 · Cited by 2,550
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Rubin, J. N. (1994) · Cited by 1,740
Groupware and social dynamics: eight challenges for developers
Grudin, J. (1994) · Communications of the ACM · doi:10.1145/175222.175230 · Cited by 1,228
(2003) · CRC Press eBooks · doi:10.1201/9780367804787 · Cited by 1,227
Cited by
Empirical Studies in Information Visualization: Seven Scenarios
Lam, H., Bertini, E., Isenberg, P., Plaisant, C., & Carpendale, S. (2012) · IEEE Transactions on Visualization and Computer Graphics · doi:10.1109/tvcg.2011.279 · Cited by 623
Territoriality in collaborative tabletop workspaces
Scott, S. D., Carpendale, M. S. T., & Inkpen, K. (2004) · Proceedings of the 2004 ACM conference on Computer supported cooperative work · doi:10.1145/1031607.1031655 · Cited by 622
Factors of collaborative working: A framework for a collaboration model
Patel, H., Pettitt, M., & Wilson, J. R. (2012) · Applied Ergonomics · doi:10.1016/j.apergo.2011.04.009 · Cited by 377
Beyond Presentation: Shared Slideware Control as a Resource for Collocated Collaboration
Chattopadhyay, D., Salvadori, F., O’Hara, K., & Rintel, S. (2018) · Human–Computer Interaction · doi:10.1080/07370024.2017.1388170 · Cited by 7
Bringas, S., Duque, R., Nieto-Reyes, A., Tîrnăucă, C., & Montaña, J. L. (2021) · Electronics · doi:10.3390/electronics10040388 · Cited by 3
Metadata
- Authors
- Pinelle, D., Gutwin, C., & Greenberg, S.
- Venue
- ACM Transactions on Computer-Human Interaction
- Published
- 2003-12
- Volume
- 10
- Issue
- 4
- Pages
- 281-311
- ISSN
- 1073-0516 (ISSN-L)
- 1557-7325
- OpenAlex
- W2109891159
- Cited by
- 310
- References
- 37
- FWCI
- 26.42
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Task analysis for groupware usability evaluation: Modeling shared-workspace tasks with the mechanics of collaboration. https://app.cochat.ai/papers/10.1145/966930.966932
- The paper
- Pinelle, D., Gutwin, C., & Greenberg, S. (2003). Task analysis for groupware usability evaluation: Modeling shared-workspace tasks with the mechanics of collaboration. ACM Transactions on Computer-Human Interaction. https://doi.org/10.1145/966930.966932
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
