The DOI matches its Crossref record; 21 of the 21 references it cites were found in a registry or an index.
Contextual Factors and Cost Profiles Associated with Employee Turnover
Abstract
To gain insights about the nature and expenses of specific aspects of employee turnover, the authors gathered data from thirty-three U.S. hotels and found that the costs of turnover were generally higher for (1) high-complexity jobs; (2) independent properties; (3) high—average daily rate (ADR) properties; (4) large properties; and (5) high-occupancy properties. The authors also identified several activities associated with recruitment, selection, and training that were linked to lower overall costs of turnover. The results shed new light on the nature and consequences of turnover and provide some prescriptive guidance for managing this serious operational and strategic challenge.
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Cites
(1993) · Journal of the American Dietetic Association · doi:10.1016/0002-8223(93)92196-5 · Cited by 11,976
Mathieu, J. E., & Zajac, D. M. (1990) · Psychological Bulletin · doi:10.1037//0033-2909.108.2.171 · Cited by 6,449
Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover.
Trice, H. M., Mowday, R. T., Porter, L. W., & Steers, R. M. (1984) · Contemporary Sociology · doi:10.2307/2068333 · Cited by 4,653
TETT, R. P., & MEYER, J. P. (1993) · Personnel Psychology · doi:10.1111/j.1744-6570.1993.tb00874.x · Cited by 4,114
Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000) · Journal of Management · doi:10.1177/014920630002600305 · Cited by 4,001
Employee-Organization Linakges: The Psychology of Commitment, Absenteeism and Turnover
Verma, A., Mowday, R. T., Porter, L., & Steers, R. M. (1985) · Industrial and Labor Relations Review · doi:10.2307/2523856 · Cited by 1,645
Employee Turnover: Causes, Consequences, and Control.
Price, J. L., & Mobley, W. H. (1983) · Industrial and Labor Relations Review · doi:10.2307/2523037 · Cited by 1,260
Lee, T. W., Mitchell, T. R., Sablynski, C. J., Burton, J. P., & Holtom, B. C. (2004) · Academy of Management Journal · doi:10.2307/20159613 · Cited by 923
The Cost of Turnover: Putting a Price on the Learning Curve
Hinkin, T. R., & Tracey, J. B. (2000) · Cornell Hotel and Restaurant Administration Quarterly · doi:10.1177/001088040004100313 · Cited by 539
Self-citationA Relational Perspective on Turnover: Examining Structural, Attitudinal, and Behavioral Predictors
Mossholder, K. W., Settoon, R. P., & Henagan, S. C. (2005) · Academy of Management Journal · doi:10.5465/amj.2005.17843941 · Cited by 523
Cited by
How much does labour turnover cost?: A case study of Australian four‐ and five‐star hotels
Davidson, M. C. G., Timo, N., & Wang, Y. (2010) · International Journal of Contemporary Hospitality Management · doi:10.1108/09596111011042686 · Cited by 254
Liu, J., Cho, S., & Putra, E. D. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-10-2015-0539 · Cited by 77
Seo, J. (., Nahrgang, J. D., Carter, M. Z., & Hom, P. W. (2018) · Journal of Applied Psychology · doi:10.1037/apl0000262 · Cited by 75
Goplerud, E., Hodge, S., & Benham, T. (2017) · Journal of Occupational & Environmental Medicine · doi:10.1097/jom.0000000000001157 · Cited by 60
“Replacing workers is expensive, averaging around 21% of the job’s annual salary to recruit and retrain for a vacant position.(33,34) Costs are greater for workers with greater education and training, and lower for workers paid less and with fewer skills.”
Background
Metadata
- Authors
- Tracey, J. B., & Hinkin, T. R.
- Venue
- Cornell Hospitality Quarterly
- Publisher
- SAGE Publications
- Published
- 2008-02
- Volume
- 49
- Issue
- 1
- Pages
- 12-27
- ISSN
- 1938-9655 (ISSN-L)
- 1938-9663
- OpenAlex
- W2148764069
- Cited by
- 313
- References
- 21
- FWCI
- 20.18
- Type
- journal article
- Language
- en
- Open access
- closed
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- Tracey, J. B., & Hinkin, T. R. (2008). Contextual Factors and Cost Profiles Associated with Employee Turnover. Cornell Hospitality Quarterly. https://doi.org/10.1177/0010880407310191
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
