The DOI matches its Crossref record, with a small difference in title or year; 8 of the 8 references it cites were found in a registry or an index.
The Principles of Sociotechnical Design
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Our research was guided by sociotechnical systems theory (STS : Cherns, 1976;Emery & Trist, 1978), which proposes that organizations perform better when their design jointly optimizes the social systems (i.e., the humans within and around the organization) and the technical system (i.e., technologies and mechanics supporting work processes) (Cherns, 1976;Emery & Trist, 1978).”
From Algorithms as work designers: How algorithmic management influences the design of jobs (2022) · cites this paper as Cherns, 1976
Citations
Cites
(1951) · Cited by 8,693
Emery, F. E., & Trist, E. L. (1973) · Springer eBooks · doi:10.1007/978-1-4613-4557-2 · Cited by 284
(2009) · Georgetown University Press eBooks · doi:10.2307/j.ctt2tt7dk.10 · Cited by 114
Technology, Territory, and Time
Miller, E. J. (1959) · Human Relations · doi:10.1177/001872675901200304 · Cited by 80
Williamson, D. T. (1973) · Personnel Review · doi:10.1108/eb055237 · Cited by 68
Mumford, E. (2011) · IGI Global eBooks · doi:10.4018/9781591401186.ch002 · Cited by 40
Social Science and Government: Policies and Problems.
Jones, K., Cherns, A. B., Sinclair, R., & Jenkins, W. (1973) · The Economic Journal · doi:10.2307/2231172 · Cited by 23
Self-citationCherns, A. B., Jenkins, W. I., & Sinclair, R. (2013) · Routledge eBooks · doi:10.4324/9781315014210 · Cited by 16
Self-citation
Research works printed but not linked: 3
- DAVIS, L. E., Designing organizations around human values
- HERBST, P. G., 1974, Sociotechnical design
- WILLIAMSON, D. T. N., 1972, The anachronisticfactory., 331, 139
Cited by
Sorted by citations
Items 101–200 of 1,001
Designing Socio-Technical Systems
Bauer, J. M., & Herder, P. (2009) · Elsevier eBooks · doi:10.1016/b978-0-444-51667-1.50026-4 · Cited by 116
Reducing Behavioral Constraints to Supplier Integration: A Socio‐Technical Systems Perspective
Kull, T. J., Ellis, S. C., & Narasimhan, R. (2013) · Journal of Supply Chain Management · doi:10.1111/jscm.12002 · Cited by 109
Nerdinger, F. W. (2005) · Zeitschrift für Arbeits- und Organisationspsychologie A&O · doi:10.1026/0932-4089.49.1.51 · Cited by 102
Local Sociotechnical System Development in the NHS National Programme for Information Technology
Eason, K. (2007) · Journal of Information Technology · doi:10.1057/palgrave.jit.2000101 · Cited by 101
Team Autonomy, Performance, and Member Job Strain: Uncovering the Teamwork KSA Link
Leach, D. J., Wall, T. D., Rogelberg, S. G., & Jackson, P. R. (2005) · Applied Psychology · doi:10.1111/j.1464-0597.2005.00193.x · Cited by 108
Redesigning Sociotechnical Systems Design: Concepts and Methods for the 1990s
Pava, C. (1986) · The Journal of Applied Behavioral Science · doi:10.1177/002188638602200303 · Cited by 104
Sharing knowledge: contextualising socio‐technical thinking and practice
Søndergaard, S. F., Kerr, M. P., & Clegg, C. (2007) · The Learning Organization · doi:10.1108/09696470710762646 · Cited by 99
Multi-agency operations: Cooperation during flooding
McMaster, R., & Baber, C. (2011) · Applied Ergonomics · doi:10.1016/j.apergo.2011.03.006 · Cited by 98
Nicolini, D., Holti, R., & Smalley, M. (2001) · Construction Management and Economics · doi:10.1080/014461901452067 · Cited by 97
Waterson, P. E. (2013) · Applied Ergonomics · doi:10.1016/j.apergo.2013.07.004 · Cited by 96
Parker, S. K., Ward, M. K., & Fisher, G. G. (2021) · Academy of Management Annals · doi:10.5465/annals.2019.0057 · Cited by 106
Human resource issues in cellular manufacturing: A sociotechnical analysis
Huber, V. L., & Brown, K. (1991) · Journal of Operations Management · doi:10.1016/0272-6963(91)90039-z · Cited by 96
Lin, X., Zhang, D., & Li, Y. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.01.017 · Cited by 94
New treatments or old remedies: is business process reengineering really socio-technical design?
Mumford, E. (1994) · The Journal of Strategic Information Systems · doi:10.1016/0963-8687(94)90036-1 · Cited by 94
Sidestepping the IT Artifact, Scrapping the IS Silo, and Laying Claim to "Systems in Organizations"
Alter, S. (2003) · Communications of the Association for Information Systems · doi:10.17705/1cais.01230 · Cited by 93
From industry 4.0 to society 4.0, there and back
Mazali, T. (2017) · AI & Society · doi:10.1007/s00146-017-0792-6 · Cited by 92
Shipps, B., & Phillips, B. (2013) · Journal of theoretical and applied electronic commerce research · doi:10.4067/s0718-18762013000100004 · Cited by 98
Jewell, D. O., Jewell, S. F., & Kaufman, B. E. E. (2020) · Human Resource Management Review · doi:10.1016/j.hrmr.2020.100749 · Cited by 90
Designing sociotechnical systems with cognitive work analysis: putting theory back into practice
Read, G. J. M., Salmon, P. M., Lenné, M. G., & Stanton, N. A. (2014) · Ergonomics · doi:10.1080/00140139.2014.980335 · Cited by 89
Barriers to Use of Social Media by Emergency Managers
Plotnick, L., & Hiltz, S. R. (2016) · Journal of Homeland Security and Emergency Management · doi:10.1515/jhsem-2015-0068 · Cited by 87
Martella, C., Li, J., Conrado, C., & Vermeeren, A. P. O. S. (2016) · Safety Science · doi:10.1016/j.ssci.2016.09.006 · Cited by 91
Durmuşoğlu, S. S., Jacobs, M. A., Nayır, D. Z., Khilji, S. E., & Wang, X. (2014) · Journal of Knowledge Management · doi:10.1108/jkm-05-2013-0183 · Cited by 86
Hwang, Y., & Kim, D.-E. (2007) · IEEE Transactions on Professional Communication · doi:10.1109/tpc.2007.902664 · Cited by 88
Realizing Benefits from Enterprise Resource Planning: Does Strategic Focus Matter?
Stratman, J. K. (2007) · Production and Operations Management · doi:10.1111/j.1937-5956.2007.tb00176.x · Cited by 85
Macroergonomics in Health Care Quality and Patient Safety
Carayon, P., Karsh, B., Gürses, A. P., Holden, R. J., Hoonakker, P., Hundt, A. S., Montague, E. N. H., Rodriguez, A. J., & Wetterneck, T. B. (2013) · Reviews of Human Factors and Ergonomics · doi:10.1177/1557234x13492976 · Cited by 93
Morgeson, F. P., Johnson, M. D., Campion, M. A., Medsker, G. J., & Mumford, T. V. (2006) · Personnel Psychology · doi:10.1111/j.1744-6570.2006.00941.x · Cited by 98
Exploring “patient-centered” hospitals: a systematic review to understand change
Gabutti, I., Mascia, D., & Cicchetti, A. (2017) · BMC Health Services Research · doi:10.1186/s12913-017-2306-0 · Cited by 85
Edwards, J. R., Scully, J. A., & Brtek, M. D. (2000) · Journal of Applied Psychology · doi:10.1037/0021-9010.85.6.860 · Cited by 84
Afterword: The past, present and future of sociotechnical systems theory
Eason, K. (2014) · Applied Ergonomics · doi:10.1016/j.apergo.2013.09.017 · Cited by 83
Lean Implementation and Organizational Transformation: A Literature Review
Yadav, O. P., Nepal, B. P., Rahaman, M. M., & Lal, V. (2017) · Engineering Management Journal · doi:10.1080/10429247.2016.1263914 · Cited by 83
Xu, W., & Gao, Z. (2024) · IEEE Transactions on Technology and Society · doi:10.1109/tts.2024.3486254 · Cited by 93
Toxicity and the Unconscious Experience of the Body at the Employee—Customer Interface
Stein, M. (2007) · Organization Studies · doi:10.1177/0170840607079527 · Cited by 82
Learning by Design: Building Sustainable Organizations
Shani, A. B. R., & Docherty, P. (2003) · Cited by 82
Towards the Development of a Sociotechnical Systems Model in Woodlands Mechanical Harvesting
Kolodny, H. F., & Kiggundu, M. Ν. (1980) · Human Relations · doi:10.1177/001872678003300902 · Cited by 82
Diffusion, Technology Transfer, and Implementation
Eveland, J. D. (1986) · Science Communication · doi:10.1177/107554708600800214 · Cited by 81
Sheehan, B., Nigrovic, L. E., Dayan, P. S., Kuppermann, N., Ballard, D. W., Alessandrini, E. A., Bajaj, L., Goldberg, H., Hoffman, J., Offerman, S. R., et al. (2013) · Journal of Biomedical Informatics · doi:10.1016/j.jbi.2013.07.005 · Cited by 80
Evaluation in a Socio-Technical Context
Land, F. F. (2000) · IFIP advances in information and communication technology · doi:10.1007/978-0-387-35505-4_8 · Cited by 80
Boxall, P., & Winterton, J. (2015) · Economic and Industrial Democracy · doi:10.1177/0143831x15599584 · Cited by 87
The next generation of macroergonomics: Integrating safety climate
Murphy, L. A., Robertson, M. M., & Carayon, P. (2013) · Accident Analysis & Prevention · doi:10.1016/j.aap.2013.11.011 · Cited by 79
Socio-Technical Design: An Unfulfilled Promise or a Future Opportunity?
Mumford, E. (2000) · IFIP advances in information and communication technology · doi:10.1007/978-0-387-35505-4_3 · Cited by 78
Technological Frames and Care Robots in Eldercare
Frennert, S., Aminoff, H., & Östlund, B. (2020) · International Journal of Social Robotics · doi:10.1007/s12369-020-00641-0 · Cited by 77
Assistive devices for manual materials handling in warehouses: a systematic literature review
Glock, C. H., Grosse, E. H., Neumann, P., & Feldman, A. (2020) · International Journal of Production Research · doi:10.1080/00207543.2020.1853845 · Cited by 77
Beyond situational constraints: Job resources inadequacy and individual performance at work
Bacharach, S. B., & Bamberger, P. A. (1995) · Human Resource Management Review · doi:10.1016/1053-4822(95)90013-6 · Cited by 76
Suter, E., Goldman, J., Martimianakis, M. A., Chatalalsingh, C., DeMatteo, D. J., & Reeves, S. (2012) · Journal of Interprofessional Care · doi:10.3109/13561820.2012.739670 · Cited by 75
Holmemo, M. D.-Q., Rolfsen, M., & Ingvaldsen, J. A. (2016) · Total Quality Management & Business Excellence · doi:10.1080/14783363.2016.1171705 · Cited by 74
Narayanan, S., & Terris, E. (2020) · Manufacturing & Service Operations Management · doi:10.1287/msom.2020.0940 · Cited by 73
Almeida, R. P., Ayala, N. F., Benitez, G. B., Neto, F. J. K., & Frank, A. G. (2022) · Production Planning & Control · doi:10.1080/09537287.2022.2035445 · Cited by 73
JOB CHARACTERISTICS AND LEARNING BEHAVIOR: REVIEW AND PSYCHOLOGICAL MECHANISMS
Taris, T. W., & Kompier, M. A. J. (2004) · Research in occupational stress and well being · doi:10.1016/s1479-3555(04)04004-1 · Cited by 77
A Roadmap for it Project Implementation: Integrating Stakeholders and Change Management Issues
Legris, P., & Collerette, P. (2006) · Project Management Journal · doi:10.1177/875697280603700507 · Cited by 71
Changing perspectives on the organizational consequences of information technology
Eason, K. (2001) · Behaviour and Information Technology · doi:10.1080/01449290110083585 · Cited by 72
Systems theory as a foundation for governance of complex systems
Whitney, K., Bradley, J. M., Baugh, D., & suffix, C. W. C. S. J. (2015) · International Journal of System of Systems Engineering · doi:10.1504/ijsse.2015.068805 · Cited by 80
A Sociotechnical Method for Designing Work Systems
Waterson, P. E., Gray, M., & Clegg, C. (2002) · Human Factors The Journal of the Human Factors and Ergonomics Society · doi:10.1518/0018720024497628 · Cited by 70
Systems Design with the Socio-Technical Walkthrough
Herrmann, T. A. (2009) · IGI Global eBooks · doi:10.4018/978-1-60566-264-0.ch023 · Cited by 70
Systems scenarios: a tool for facilitating the socio-technical design of work systems
Hughes, H. P. N., Clegg, C., Bolton, L., & Machon, L. C. (2017) · Ergonomics · doi:10.1080/00140139.2017.1288272 · Cited by 78
Beyond socio-technical systems: introduction to the special issue
Griffith, T. L., & Dougherty, D. J. (2001) · Journal of Engineering and Technology Management · doi:10.1016/s0923-4748(01)00034-0 · Cited by 69
CONCEPTUAL INTEGRATION AND EMPIRICAL TEST OF JOB DESIGN AND COMPENSATION RELATIONSHIPS
Campion, M. A., & BERGER, C. J. (1990) · Personnel Psychology · doi:10.1111/j.1744-6570.1990.tb02395.x · Cited by 68
An Exploratory Study of Information Systems in Support of Employee Empowerment
Psoinos, A., Kern, T., & Smithson, S. (2000) · Journal of Information Technology · doi:10.1080/02683960050153174 · Cited by 71
Crowd disasters: a socio-technical systems perspective
Challenger, R., & Clegg, C. (2011) · Contemporary Social Science · doi:10.1080/21582041.2011.619862 · Cited by 67
Studying Scale-Up and Spread as Social Practice: Theoretical Introduction and Empirical Case Study
Shaw, J., Shaw, S. E., Wherton, J. P., Hughes, G., & Greenhalgh, T. (2017) · Journal of Medical Internet Research · doi:10.2196/jmir.7482 · Cited by 76
Autonomous work groups and the challenge of inter-group coordination
Ingvaldsen, J. A., & Rolfsen, M. (2012) · Human Relations · doi:10.1177/0018726712448203 · Cited by 66
Career challenges in smart cities: A sociotechnical systems view on sustainable careers
Curșeu, P. L., Semeijn, J., & Nikolova, I. (2020) · Human Relations · doi:10.1177/0018726720949925 · Cited by 66
GovQual: A quality driven methodology for E-Government project planning
Batini, C., Viscusi, G., & Cherubini, D. (2008) · Government Information Quarterly · doi:10.1016/j.giq.2008.03.002 · Cited by 66
The lean manufacturing enterprise: An emerging sociotechnological system integration
Paez, O., Dewees, J., Genaidy, A. M., Tuncel, S., Karwowski, W., & Zurada, J. (2004) · Human Factors and Ergonomics in Manufacturing & Service Industries · doi:10.1002/hfm.10067 · Cited by 66
Siawsh, N. M., Peszynski, K., Young, L., & Vo-Tran, H. (2019) · International Journal of Production Research · doi:10.1080/00207543.2019.1634293 · Cited by 72
The role of robotization in work design: a comparative case study among logistic warehouses
Berkers, H. A., Rispens, S., & Blanc, P. M. L. (2022) · The International Journal of Human Resource Management · doi:10.1080/09585192.2022.2043925 · Cited by 66
A socio-technical perspective of mobile work
Chen, L., & Nath, R. (2008) · Information Knowledge Systems Management · doi:10.3233/iks-2008-00118 · Cited by 64
Co-operative work practices and knowledge sharing issues: A comparison of viewpoints
Coakes, E. W., Coakes, J., & Rosenberg, D. (2008) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2007.10.004 · Cited by 64
A century of progress in industrial and organizational psychology: Discoveries and the next century.
Salas, E., Kozlowski, S. W. J., & Chen, G. (2017) · Journal of Applied Psychology · doi:10.1037/apl0000206 · Cited by 77
Knowledge management practice system: Theorising from an international meta-standard
Loon, M. K. C. (2017) · Journal of Business Research · doi:10.1016/j.jbusres.2017.11.022 · Cited by 70
Towards a process-oriented understanding of HR analytics: implementation and application
Wirges, F., & Neyer, A. (2022) · Review of Managerial Science · doi:10.1007/s11846-022-00574-0 · Cited by 81
Digital Transformation and Changes in Organizational Structure
Shahzad, K., Imran, F., & Butt, A. (2025) · Research-Technology Management · doi:10.1080/08956308.2025.2465706 · Cited by 63
Another cog in the machine: Designing communities of practice in professional bureaucracies
Harvey, J., Cohendet, P. S., Simon, L., & Dubois, L.-É. (2012) · European Management Journal · doi:10.1016/j.emj.2012.07.008 · Cited by 66
ONLINE ONE-STOP GOVERNMENT A working framework and requirements
Wimmer, M. A., & Tambouris, E. (2002) · Cited by 63
Lu, Y., Xiang, C., Wang, B., & Wang, X. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.11.006 · Cited by 62
Sociotechnical walkthrough: a means for knowledge integration
Herrmann, T. A., Loser, K., & Jahnke, I. (2007) · The Learning Organization · doi:10.1108/09696470710762664 · Cited by 62
The impact of technology characteristics and job control on worker mental health
Mullarkey, S., Jackson, P. R., Wall, T. D., Wilson, J. R., & Grey‐Taylor, S. M. (1997) · Journal of Organizational Behavior · doi:10.1002/(sici)1099-1379(199709)18:5 · Cited by 63
Clegg, C., Robinson, M. A., Davis, M. C., Bolton, L., Pieniazek, R. L., & McKay, A. (2017) · Design Science · doi:10.1017/dsj.2017.4 · Cited by 63
The role of socio-technical principles in leveraging meaningful benefits from IT investments
Doherty, N. F. (2013) · Applied Ergonomics · doi:10.1016/j.apergo.2012.11.012 · Cited by 65
ETHICS, Morality and Critique: An Essay on Enid Mumford¡¯s Socio-Technical Approach
Stahl, B. C. (2007) · Journal of the Association for Information Systems · doi:10.17705/1jais.00138 · Cited by 60
User-centred design: for users or by users?
Eason, K. D. (1995) · Ergonomics · doi:10.1080/00140139508925217 · Cited by 60
Fetrati, M. A., Hansen, D., & Akhavan, P. (2022) · Technovation · doi:10.1016/j.technovation.2022.102473 · Cited by 71
Hiltz, S. R., Hughes, A., Imran, M., Plotnick, L., Power, R. A., & Turoff, M. (2019) · International Journal of Disaster Risk Reduction · doi:10.1016/j.ijdrr.2019.101367 · Cited by 59
Taris, T. W., Kompier, M. A. J., Geurts, S. A. E., Schreurs, P. J. G., Schaufeli, W. B., de Boer, E., Sepmeijer, K. J., & Watterz, C. (2003) · International Journal of Stress Management · doi:10.1037/1072-5245.10.4.297 · Cited by 31
How does operator control enhance performance of advanced manufacturing technology?
Jackson, P. R., & Wall, T. D. (1991) · Ergonomics · doi:10.1080/00140139108964869 · Cited by 59
Ceschi, A., Dorofeeva, K., & Sartori, R. (2014) · European journal of training and development · doi:10.1108/ejtd-01-2013-0004 · Cited by 60
Big Data for Open Digital Innovation – A Research Roadmap
Brunswicker, S., Bertino, E., & Matei, S. A. (2015) · Big Data Research · doi:10.1016/j.bdr.2015.01.008 · Cited by 58
Aragon, C., & Williams, A. L. (2011) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/1978942.1979214 · Cited by 62
Holmemo, M. D.-Q., & Ingvaldsen, J. A. (2017) · Public Money & Management · doi:10.1080/09540962.2018.1389493 · Cited by 57
Improving Teamwork Competencies in Human-Machine Teams: Perspectives From Team Science
Stowers, K. L., Brady, L. L., MacLellan, C. J., Wohleber, R. W., & Salas, E. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.590290 · Cited by 64
Wimmer, M. A., & Tambouris, E. (2002) · IFIP advances in information and communication technology · doi:10.1007/978-0-387-35604-4_9 · Cited by 57
Clegg, C., COLEMAN, P., Hornby, P., MACLAREN, R., ROBSON, J., Carey, N., & Gillian Symon, B. (1996) · Ergonomics · doi:10.1080/00140139608964476 · Cited by 57
What do we actually mean by ‘sociotechnical’? On values, boundaries and the problems of language
Klein, L. (2014) · Applied Ergonomics · doi:10.1016/j.apergo.2013.03.027 · Cited by 56
Problems integrating user participation into software development
Axtell, C. M., Waterson, P. E., & Clegg, C. (1997) · International Journal of Human-Computer Studies · doi:10.1006/ijhc.1997.0143 · Cited by 56
Adolph, W. S. (2013) · cIRcle (University of British Columbia) · doi:10.14288/1.0073582 · Cited by 56
Complex system governance: Concept, utility, and challenges
Keating, C. B., & Katina, P. F. (2019) · Systems Research and Behavioral Science · doi:10.1002/sres.2621 · Cited by 55
Boxall, P., Huo, M., Macky, K. A., & Winterton, J. (2019) · Emerald Group Publishing Limited eBooks · doi:10.1108/s0742-730120190000037002 · Cited by 58
Agote-Garrido, A., Martín-Gómez, A. M., & Lama-Ruiz, J. R. (2023) · Systems · doi:10.3390/systems11110537 · Cited by 58
Function allocation in complex systems: reframing an old problem
Challenger, R., Clegg, C., & Shepherd, C. (2013) · Ergonomics · doi:10.1080/00140139.2013.790482 · Cited by 53
THE MEASUREMENT OF WORK: HIERACHICAL REPRESENTATION OF THE MULTIMETHOD JOB DESIGN QUESTIONNAIRE
Edwards, J. R., Scully, J. A., & Brtek, M. D. (1999) · Personnel Psychology · doi:10.1111/j.1744-6570.1999.tb00163.x · Cited by 52
Imran, F., & Kantola, J. (2018) · Advances in intelligent systems and computing · doi:10.1007/978-3-319-94709-9_12 · Cited by 52
Metadata
- Authors
- Cherns, A.
- Affiliations
- Loughborough University (GB)
- Corresponding author
- Cherns, Albert
- Venue
- Human Relations
- Publisher
- SAGE Publications
- Published
- 1976-08
- Volume
- 29
- Issue
- 8
- Pages
- 783-792
- ISSN
- 0018-7267 (ISSN-L)
- 1741-282X
- OpenAlex
- W2132447236
- Cited by
- 1,063
- References
- 8
- Citations by year
- 2026: 105 · 2025: 57 · 2024: 34 · 2023: 40 · 2022: 50 · 2021: 54 · 2020: 42 · 2019: 39 · 2018: 39 · 2017: 44 · 2016: 35 · 2015: 32 · 2014: 34 · 2013: 57 · 2012: 34
- FWCI
- 14.59
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Human Relations (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
- Social Sciences › Human Factors and Ergonomics › Ergonomics and Human Factors
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management Theory and Practice
- Keywords
- socio-technical design, job design, organizational design, human factors
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review