The DOI matches its Crossref record, with a small difference in title or year; 8 of the 8 references it cites were found in a registry or an index.
The Principles of Sociotechnical Design
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Our research was guided by sociotechnical systems theory (STS : Cherns, 1976;Emery & Trist, 1978), which proposes that organizations perform better when their design jointly optimizes the social systems (i.e., the humans within and around the organization) and the technical system (i.e., technologies and mechanics supporting work processes) (Cherns, 1976;Emery & Trist, 1978).”
From Algorithms as work designers: How algorithmic management influences the design of jobs (2022) · cites this paper as Cherns, 1976
Citations
Cites
(1951) · Cited by 8,693
Emery, F. E., & Trist, E. L. (1973) · Springer eBooks · doi:10.1007/978-1-4613-4557-2 · Cited by 284
(2009) · Georgetown University Press eBooks · doi:10.2307/j.ctt2tt7dk.10 · Cited by 114
Technology, Territory, and Time
Miller, E. J. (1959) · Human Relations · doi:10.1177/001872675901200304 · Cited by 80
Williamson, D. T. (1973) · Personnel Review · doi:10.1108/eb055237 · Cited by 68
Mumford, E. (2011) · IGI Global eBooks · doi:10.4018/9781591401186.ch002 · Cited by 40
Social Science and Government: Policies and Problems.
Jones, K., Cherns, A. B., Sinclair, R., & Jenkins, W. (1973) · The Economic Journal · doi:10.2307/2231172 · Cited by 23
Self-citationCherns, A. B., Jenkins, W. I., & Sinclair, R. (2013) · Routledge eBooks · doi:10.4324/9781315014210 · Cited by 16
Self-citation
Research works printed but not linked: 3
- DAVIS, L. E., Designing organizations around human values
- HERBST, P. G., 1974, Sociotechnical design
- WILLIAMSON, D. T. N., 1972, The anachronisticfactory., 331, 139
Cited by
Sorted by citations
Items 401–500 of 1,001
A Synthesis of Sociotechnical Principles for System Design
Imanghaliyeva, A. A., Thompson, P., Salmon, P. M., & Stanton, N. A. (2019) · Advances in intelligent systems and computing · doi:10.1007/978-3-030-20227-9_63 · Cited by 15
Olerup, A. (1991) · Journal of the Association for Information Systems · Cited by 15
Kolodny, H. F., & Stjernberg, T. (1986) · The Journal of Applied Behavioral Science · doi:10.1177/002188638602200308 · Cited by 15
Maturing interorganisational information systems
Plomp, M. G. A. (2012) · Utrecht University Repository (Utrecht University) · Cited by 15
Gupta, R., & Banerjee, P. (2025) · Evidence-based HRM: a Global Forum for Empirical Scholarship · doi:10.1108/ebhrm-11-2024-0397 · Cited by 7
Cimino, A., Zangara, G., Cosma, A. M. I., Mazzitelli, D., & Filice, L. (2025) · European Journal of Innovation Management · doi:10.1108/ejim-04-2025-0424 · Cited by 14
Connected but Conflicted: Separating Incompatible Roles in Organizations
Worren, N., & Pope, S. M. (2022) · Academy of Management Review · doi:10.5465/amr.2021.0054 · Cited by 14
Haq, M. Z. U., Asadullah, M. A., & Manzoor, F. (2022) · Journal of Business and Industrial Marketing · doi:10.1108/jbim-07-2021-0343 · Cited by 14
Bawack, R. E., & Bawack, R. (2025) · Aslib Journal of Information Management · doi:10.1108/ajim-04-2024-0317 · Cited by 14
Pattern Languages for CMC Design
Dixon, D. (2009) · IGI Global eBooks · doi:10.4018/978-1-60566-264-0.ch027 · Cited by 14
Revealing the Socio-Technical Context of Design Settings: Toward Participatory IS Design
Camara, S. B., & Abdelnour-Nocera, J. (2013) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2013.765767 · Cited by 14
The impact of technology on employment: a research agenda for New Zealand and beyond
Halteh, J., Arrowsmith, J., Parker, J., Zorn, T. E., & Bentley, T. A. (2018) · Labour & Industry a journal of the social and economic relations of work · doi:10.1080/10301763.2018.1519774 · Cited by 14
Fischbacher‐Smith, D., & Smith, L. (2015) · Risk Management · doi:10.1057/rm.2015.12 · Cited by 14
Work Redesign that Works for Teachers
Mayrowetz, D., & Smylie, M. A. (2004) · Yearbook of the National Society for the Study of Education · doi:10.1111/j.1744-7984.2004.tb00037.x · Cited by 15
O trabalho e as organizações na perspectiva sócio-técnica
de Biazzi, F. (1994) · Revista de Administração de Empresas · doi:10.1590/s0034-75901994000100005 · Cited by 14
Management roles in the implementation of participative management systems
Fisher, K. K. (1986) · Human Resource Management · doi:10.1002/hrm.3930250309 · Cited by 14
Morgeson, F. P., Garza, A. S., & Campion, M. A. (2012) · Wiley eBooks · doi:10.1002/9781118133880.hop212020 · Cited by 15
Impact of empowerment and ICT on quality of work life: The mediating effect of trust climate
Akter, K. M., Tang, S. M., & Adnan, Z. (2023) · Cogent Business & Management · doi:10.1080/23311975.2023.2176412 · Cited by 13
Operational Practices and Archetypes of Design Thinking
Connell, S. E. F., & Tenkasi, R. V. (2015) · Emerald Group Publishing Limited eBooks · doi:10.1108/s0897-301620150000023005 · Cited by 14
Using a Work System Perspective to Expand BPM Research Use Cases
Alter, S., & Recker, J. (2017) · Kölner Universitäts PublikationsServer (Universität zu Köln) · Cited by 13
Trauth, E., & Browning, E. R. (2018) · International Journal of Sociotechnology and Knowledge Development · doi:10.4018/ijskd.2018070101 · Cited by 13
The pursuit of organizational impact: hits, misses, and bouncing back
Hughes, H. P. N., Davis, M. C., Robinson, M. A., & McKay, A. (2020) · European Journal of Work and Organizational Psychology · doi:10.1080/1359432x.2020.1722219 · Cited by 13
Sociotechnical Systems Approach: An Internal Assessment of a Blended Doctoral Program
Erichsen, E. A., DeLorme, L., Connelley, R., Ibore, C. M. O., McNamara, L., & Aljohani, O. H. (2013) · The Journal of Continuing Higher Education · doi:10.1080/07377363.2013.758553 · Cited by 13
Why optimisation of a system of systems is both unattainable and unnecessary
Hester, P. T. (2012) · International Journal of System of Systems Engineering · doi:10.1504/ijsse.2012.052691 · Cited by 13
Business Perspectives on Work in News Organizations
Raviola, E., & Hartmann, B. J. (2009) · Journal of Media Business Studies · doi:10.1080/16522354.2009.11073477 · Cited by 13
Read, G. J. M., Salmon, P. M., Lenné, M. G., Stanton, N. A., Mulvihill, C. M., & Young, K. L. (2016) · Theoretical Issues in Ergonomics Science · doi:10.1080/1463922x.2016.1143987 · Cited by 13
Design imperatives for e-voting as a sociotechnical system
Adeshina, S. A., & Ojo, A. (2014) · International Conference on Electronics, Computer and Computation · doi:10.1109/icecco.2014.6997569 · Cited by 13
A socio-technical perspective to counter cyber-enabled industrial espionage
Sadok, M., Welch, C., & Bednár, P. (2019) · Security Journal · doi:10.1057/s41284-019-00198-2 · Cited by 13
Ergonomists as designers: computational modelling and simulation of complex socio-technical systems
Davis, M. C., Hughes, H. P. N., McKay, A., Robinson, M. A., & van der Wal, C. N. (2019) · Ergonomics · doi:10.1080/00140139.2019.1682186 · Cited by 13
Barber, N., Cornford, T., Franklin, B. D., Elliott, R., Waring, J., Armstrong, S., Boyd, M., Davies, J. E., Garfield, S., Harvey, J., et al. (2014) · London School of Economics and Political Science Research Online (London School of Economics and Political Science) · Cited by 13
Majchrzak, A., & Gasser, L. (1992) · International Journal of Computer Integrated Manufacturing · doi:10.1080/09511929208944521 · Cited by 13
Characteristics of work organization in UK and Philippine call centres
Clark, E. (2007) · Team Performance Management · doi:10.1108/13527590710842547 · Cited by 13
Determinants of Effectiveness for Cross-Functional Organizational Design Teams
Aken, E. M. V., & Kleiner, B. M. (1997) · Quality Management Journal · doi:10.1080/10686967.1997.11918786 · Cited by 13
Artificial Intelligence and the Gulf Cooperation Council workforce: adapting to the future of work
Albous, M. R., Balakrishnan, M. S., & Al-Jayyousi, O. R. (2025) · Humanities and Social Sciences Communications · doi:10.1057/s41599-025-05984-5 · Cited by 12
Algorithmic Management in Traditional Organizations
Schmid, A. L., & Wiesche, M. (2026) · Business & Information Systems Engineering · doi:10.1007/s12599-025-00981-z · Cited by 17
Toward Industry 6.0: The Ecosystem Age, superintelligence, viability, and OR-AI symbiosis
Ivanov, D. (2026) · Computers & Operations Research · doi:10.1016/j.cor.2026.107563 · Cited by 12
Abbas, R., Michael, K., Davlembayeva, D., Papagiannidis, S., & Pitt, J. V. (2024) · IEEE Transactions on Technology and Society · doi:10.1109/tts.2024.3375431 · Cited by 12
The successful implementation of customer relationship management (CRM) system projects
Saeed, K. A., Grover, V., Kettinger, W. J., & Guha, S. (2011) · ACM SIGMIS Database the DATABASE for Advances in Information Systems · doi:10.1145/1989098.1989100 · Cited by 16
Influencing employee attitudes through HR practices: an exploratory study in Indian IT sector
Pati, S. P., Padhi, M., & Kumar, P. (2010) · International Journal of Indian Culture and Business Management · doi:10.1504/ijicbm.2010.035668 · Cited by 12
Designing extended overall equipment effectiveness: application in healthcare operations
Nakhla, M. (2018) · International Journal of Management Science and Engineering Management · doi:10.1080/17509653.2017.1373377 · Cited by 12
Guest, D. E. (2022) · Oxford University Press eBooks · doi:10.1093/oxfordhb/9780198749790.013.2 · Cited by 12
Creating a learning organization through a co-generative learning process – a Nordic perspective
Finnestrand, H. O. (2023) · The Learning Organization · doi:10.1108/tlo-09-2021-0109 · Cited by 12
Controlling system uncertainty in sport and work
Davids, K., Smith, L., & Martin, R. (1991) · Applied Ergonomics · doi:10.1016/0003-6870(91)90387-w · Cited by 12
Where We are with Enterprise Architecture
Halawi, L., McCarthy, R. V., & Farah, J. (2019) · Scholarly Commons (Embry–Riddle Aeronautical University) · Cited by 12
Systems Theory: Bridging the Gap Between Science and Practice for Systems Engineering
Keating, C. B., Katina, P. F., Hodge, R. J., & Bradley, J. M. (2020) · INCOSE International Symposium · doi:10.1002/j.2334-5837.2020.00769.x · Cited by 12
Systems Development Methodologies
Fitzgerald, B. F. (1997) · Springer eBooks · doi:10.1007/978-1-4615-5915-3_12 · Cited by 12
Continuity and change in the evolution of work and human resource management
Bass, B. M. (1994) · Human Resource Management · doi:10.1002/hrm.3930330103 · Cited by 12
Towards a socio-oecotechnology
HELLER, F. A. (2001) · Journal of Engineering and Technology Management · doi:10.1016/s0923-4748(01)00039-x · Cited by 12
A national appraisal of haemodialysis vascular access provision in Scotland
Oliver, S., Campbell, J., Kingsmore, D. B., Kasthuri, R. S., Metcalfe, W., Traynor, J. P., Fischbacher‐Smith, D., Jardine, A. G., & Thomson, P. C. (2017) · The Journal of Vascular Access · doi:10.5301/jva.5000651 · Cited by 12
Margherita, E. G., & Braccini, A. M. (2021) · arXiv (Cornell University) · doi:10.48550/arxiv.2101.05665 · Cited by 12
Gupta, A. K. (2024) · International Journal of Productivity and Performance Management · doi:10.1108/ijppm-06-2023-0323 · Cited by 11
The impact of workplace changes and supervisor support on employee learning: a nonlinear perspective
Sijbom, R. B. L., Koen, J., Peijen, R., & Preenen, P. (2024) · Human Resource Development International · doi:10.1080/13678868.2024.2401302 · Cited by 15
Zhou, L., Lei, X., Liu, M., Huang, X., & Hou, R. (2025) · Asia Pacific Journal of Human Resources · doi:10.1111/1744-7941.70004 · Cited by 11
Avoid, Trap, and Mitigate: Development of an Evidence-Based Crisis Management Framework in Surgery
Gogălniceanu, P., Karydis, N., Loukopoulos, I., Kessaris, N., Sevdalis, N., & Mamode, N. (2021) · Journal of the American College of Surgeons · doi:10.1016/j.jamcollsurg.2021.06.010 · Cited by 11
Trancossi, M., Pascoa, J. C., & Mazzacurati, S. (2021) · International Communications in Heat and Mass Transfer · doi:10.1016/j.icheatmasstransfer.2021.105622 · Cited by 13
Grounding evaluation capacity development in systems theory
Klier, S., Nawrotzki, R., Salas-Rodríguez, N., Harten, S., Keating, C. B., & Katina, P. F. (2022) · Evaluation · doi:10.1177/13563890221088871 · Cited by 11
Quality properties of IEC 62559 use cases and SGAM models
Kuchenbuch, R., Schütz, J., & Sauer, J. (2023) · Energy Informatics · doi:10.1186/s42162-023-00280-5 · Cited by 11
Self‐managed teams in the auto components industry
Pais, C. (2010) · Team Performance Management · doi:10.1108/13527591011090646 · Cited by 12
Knowledge Management or the Management of Knowledge?
Land, F. F. (2009) · Annals of information systems · doi:10.1007/978-1-4419-0011-1_2 · Cited by 11
Alignment between social and technical capability in software development teams
Maheshwari, M., Kumar, U., & Kumar, V. (2012) · Team Performance Management · doi:10.1108/13527591211207680 · Cited by 11
Bernstein, M. J., Foley, R. W., & Bennett, I. (2014) · Journal of Nanoparticle Research · doi:10.1007/s11051-014-2492-1 · Cited by 11
Transferring codified knowledge: socio‐technical versus top‐down approaches
Guzmán, G., & Trivelato, L. F. (2008) · The Learning Organization · doi:10.1108/09696470810868873 · Cited by 13
Bhattacharyya, S., Banerjee, S., & Bose, I. (2019) · Information & Management · doi:10.1016/j.im.2019.103245 · Cited by 11
A profile of the human fears of technological change
Cunningham, J., Farquharson, J., & Hull, D. (1991) · Technological Forecasting and Social Change · doi:10.1016/0040-1625(91)90013-6 · Cited by 11
A sociotechnical approach to smart card systems design: An Australian case study
Cooper, J. A., Gencturk, N., & Lindley, R. A. (1996) · Behaviour and Information Technology · doi:10.1080/014492996120355 · Cited by 11
LEAN MANUFACTURING - AN INTEGRATED SOCIO-TECHNICAL SYSTEMS APPROACH TO WORK DESIGN
Raja, M. I. (2011) · TigerPrints (Clemson University) · Cited by 11
Medical computing and the user
Fox, J. (1977) · International Journal of Man-Machine Studies · doi:10.1016/s0020-7373(77)80035-7 · Cited by 11
Country-specific barriers to implementing lean production systems in China
Bollbach, M. (2012) · Loughborough University Research Repository (Loughborough University) · Cited by 11
Defense supply chain collaboration: an exploratory study and empirical framework
Loska, D., Genchev, S. E., Rich, N., & Malik, T. (2024) · Journal of Defense Analytics and Logistics · doi:10.1108/jdal-10-2023-0012 · Cited by 11
Davis, M. C., Hughes, H. P. N., Robinson, M. A., Scales, J., Sankaran, S., Liu, D., Findlay, E., & Gritt, E. (2025) · Ergonomics · doi:10.1080/00140139.2025.2519873 · Cited by 12
New Digital Work and Digital Sovereignty at the Workplace – An Introduction
Hartmann, E., & Shajek, A. (2023) · Springer eBooks · doi:10.1007/978-3-031-26490-0_1 · Cited by 10
Mehta, A. M., Rauf, A., & Senathirajah, A. R. B. S. (2024) · Sustainability · doi:10.3390/su162411175 · Cited by 10
McLean, S. G., Rath, D. A., Lethlean, S., Hornsby, M., Gallagher, J. J., Anderson, D. F., & Salmon, P. M. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2020.588959 · Cited by 10
Technology for Research Synthesis: An Application of Sociotechnical Systems Theory
Dell, N. A., Maynard, B. R., Murphy, A. M., & Stewart, M. (2021) · Journal of the Society for Social Work and Research · doi:10.1086/713525 · Cited by 10
Brakel, R. E. V., Kudina, O., Fonio, C., & Boersma, K. (2022) · Journal of Contingencies and Crisis Management · doi:10.1111/1468-5973.12395 · Cited by 10
Rethinking Service Design: A Socio-Technical Approach to the Development of Business Models
Beaumont, L. C., Bolton, L. E., McKay, A., & Hughes, H. P. N. (2014) · Springer eBooks · doi:10.1007/978-3-319-07404-7_5 · Cited by 10
de Macedo-Soares, T. D. L. V. A., & Figueira, L. A. P. D. A. (2007) · Revista de Administração Contemporânea · doi:10.1590/s1415-65552007000500004 · Cited by 10
VOLPON, C. T., & de Macedo-Soares, T. D. L. V. A. (2007) · Revista de Administração Pública · doi:10.1590/s0034-76122007000300002 · Cited by 10
Game design for bioinformatics and cyberinfrastructure learning: a parallel computing case study
Perry, D., Robinson, J. J., Cruz, S., Aragon, C., Chowning, J. T., & Peters, M. A. (2014) · Concurrency and Computation Practice and Experience · doi:10.1002/cpe.3261 · Cited by 10
Baraitser, P., & Cribb, A. (2019) · Health Expectations · doi:10.1111/hex.12895 · Cited by 10
Job design within a human centred (system) design framework
Franklin, I. O., PAIN, D., Green, E., & Owen, J. (1992) · Behaviour and Information Technology · doi:10.1080/01449299208924331 · Cited by 10
Intelligent Governance: The AI-Driven New Paradigm of Governmental Adaptive Governance
Jing-hua, H., Ya, H., Jie, H., & Guo, Y. (2025) · 美中公共管理 · doi:10.17265/1548-6591/2025.01.001 · Cited by 11
AI-driven knowledge management for sustainable businesses: a comprehensive analysis
Cai, F., Bolisani, E., Nakash, M., & Kassaneh, T. C. (2026) · VINE Journal of Information and Knowledge Management Systems · doi:10.1108/vjikms-09-2025-0444 · Cited by 9
Paliwal, V., Chandra, S., & Sharma, S. (2020) · TDIT · doi:10.1007/978-3-030-64849-7_15 · Cited by 8
Galey, L., Terquem, V., & Barcellini, F. (2022) · Relations industrielles · doi:10.7202/1094211ar · Cited by 9
Beyond Paid Work: Voluntary Work and its Salutogenic Implications for Society
Jiranek, P., Brauchli, R., & Wehner, T. (2013) · Springer eBooks · doi:10.1007/978-94-007-5640-3_13 · Cited by 9
Cherns, A. B., & Wacker, G. J. (1978) · Human Relations · doi:10.1177/001872677803101001 · Cited by 9
Self-citationExploring the design elements of open evaluation
Haller, J. B. A., Velamuri, V. K., Schneckenberg, D., & Möslein, K. M. (2017) · Journal of strategy and management · doi:10.1108/jsma-05-2015-0039 · Cited by 9
Speaking of allergies: Communication challenges for restaurant staff and customers
Wingate, T. G., Jones, S. K., Khakhar, M., & Bourdage, J. S. (2021) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2021.102959 · Cited by 9
Järveläinen, J., Niemimaa, M. I., & Zimmer, M. P. (2022) · Journal of the Association for Information Systems · doi:10.17705/1jais.00771 · Cited by 9
Wittenauer, R., Dolan, S., Njoroge, A., Onyango, P., Owiso, G., Rabinowitz, P. M., & Puttkammer, N. H. (2023) · JMIR Formative Research · doi:10.2196/39383 · Cited by 9
Eckhardt, A., & Rosenkranz, C. (2010) · ACM SIGCPR Conference on Computer Personnel Research (SIGCPR) · doi:10.1145/1796900.1796930 · Cited by 9
Risk Reduction in Natural Disaster Management Through Information Systems
Schryen, G., & Wex, F. (2014) · International Journal of Information Systems for Crisis Response and Management · doi:10.4018/ijiscram.2014010102 · Cited by 9
Diallo, S. Y., Padilla, J. J., Papelis, Y. E., Gore, R. J., & Lynch, C. J. (2015) · The Journal of Defense Modeling and Simulation Applications Methodology Technology · doi:10.1177/1548512915621972 · Cited by 9
Tsotsolas, N., & Alexopoulos, S. (2017) · Operational Research · doi:10.1007/s12351-017-0295-8 · Cited by 9
Lin, C., Lin, H.-C. K., Huang, Y., & Jalleh, G. (2011) · Global Journal of Business Management · doi:10.5897/ajbm10.883 · Cited by 9
Ogonek, N., & Becker, J. (2018) · Hawaii International Conference on System Sciences (HICSS) · doi:10.24251/hicss.2018.283 · Cited by 9
Hekneby, T., Benders, J., & Ingvaldsen, J. A. (2021) · Journal of Industrial Engineering and Management · doi:10.3926/jiem.3263 · Cited by 9
Automate or innervate? The role of knowledge in advanced manufacturing systems
Corbett, J. M. (1989) · AI & Society · doi:10.1007/bf01891430 · Cited by 9
Strategic Implications of Alliances and Networks of Horizontal Portals in Brazil
de Macedo-Soares, T. D. L. V. A., Tauhata, T. L., & de Freitas, J. C. (2004) · Latin American Business Review · doi:10.1300/j140v05n02_04 · Cited by 9
Metadata
- Authors
- Cherns, A.
- Affiliations
- Loughborough University (GB)
- Corresponding author
- Cherns, Albert
- Venue
- Human Relations
- Publisher
- SAGE Publications
- Published
- 1976-08
- Volume
- 29
- Issue
- 8
- Pages
- 783-792
- ISSN
- 0018-7267 (ISSN-L)
- 1741-282X
- OpenAlex
- W2132447236
- Cited by
- 1,063
- References
- 8
- Citations by year
- 2026: 105 · 2025: 57 · 2024: 34 · 2023: 40 · 2022: 50 · 2021: 54 · 2020: 42 · 2019: 39 · 2018: 39 · 2017: 44 · 2016: 35 · 2015: 32 · 2014: 34 · 2013: 57 · 2012: 34
- FWCI
- 14.59
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Human Relations (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
- Social Sciences › Human Factors and Ergonomics › Ergonomics and Human Factors
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management Theory and Practice
- Keywords
- socio-technical design, job design, organizational design, human factors
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review