The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Brand Loyalty Vs. Repeat Purchasing Behavior
Abstract
Brand loyalty is first distinguished from simple repeat purchasing behavior and then conceptually defined in terms of six necessary and collectively sufficient conditions. An experiment designed to test this conceptualization provided strong empirical support for the distinction as conceptualized.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Convergent and discriminant validation by the multitrait-multimethod matrix.
Campbell, D. T., & Fiske, D. W. (1959) · Psychological Bulletin · doi:10.1037/h0046016 · Cited by 17,116
Construct validity in psychological tests.
Cronbach, L. J., & Meehl, P. E. (1955) · Psychological Bulletin · doi:10.1037/h0040957 · Cited by 11,195
A study of normative and informational social influences upon individual judgment.
Deutsch, M., & Gerard, H. B. (1955) · The Journal of Abnormal and Social Psychology · doi:10.1037/h0046408 · Cited by 4,819
Orne, M. T. (1962) · American Psychologist · doi:10.1037/h0043424 · Cited by 4,041
Cited by
Chaudhuri, A., & Holbrook, M. B. (2001) · Journal of Marketing · doi:10.1509/jmkg.65.2.81.18255 · Cited by 6,674
Hennig-Thurau, T., Gwinner, K. P., & Gremler, D. D. (2002) · Journal of Service Research · doi:10.1177/1094670502004003006 · Cited by 2,301
The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
Hallowell, R. (1996) · International Journal of Service Industry Management · doi:10.1108/09564239610129931 · Cited by 1,862
Ganesh, J., Arnold, M. J., & Reynolds, K. E. (2000) · Journal of Marketing · doi:10.1509/jmkg.64.3.65.18028 · Cited by 1,305
Destination image and tourist loyalty: a meta-analysis
Zhang, H., Fu, X., Cai, L. A., & Lu, L. (2014) · Tourism Management · doi:10.1016/j.tourman.2013.06.006 · Cited by 1,098
Firm-Created Word-of-Mouth Communication: Evidence from a Field Test
Godes, D., & Mayzlin, D. (2009) · Marketing Science · doi:10.1287/mksc.1080.0444 · Cited by 837
Kamboj, S., Sarmah, B., Gupta, S., & Dwivedi, Y. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.12.001 · Cited by 591
Does attitudinal loyalty influence behavioral loyalty? A theoretical and empirical study
Bandyopadhyay, S., & Martell, M. (2007) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2006.03.002 · Cited by 402
Wang, W.-T., Wang, Y.-S., & Liu, E.-R. (2016) · Information & Management · doi:10.1016/j.im.2016.01.006 · Cited by 375
Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships
Bodet, G. (2008) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2007.11.004 · Cited by 299
Toufaily, E., Ricard, L., & Perrien, J. (2013) · Journal of Business Research · doi:10.1016/j.jbusres.2012.05.011 · Cited by 263
Donor Trust and Relationship Commitment in the U.K. Charity Sector: The Impact on Behavior
Sargeant, A., & Lee, S. (2004) · Nonprofit and Voluntary Sector Quarterly · doi:10.1177/0899764004263321 · Cited by 206
The Antecedents of Customer Loyalty: An Empirical Investigation in Life Insurance Context
Banaras Hindu University, F. O. M. S., Alok, K. R., & Srivastava, M. (2013) · Journal of Competitiveness · doi:10.7441/joc.2013.02.10 · Cited by 141
Individualist and collectivist factors affecting online repurchase intentions
Frost, D., Goode, S., & Hart, D. (2010) · Internet Research · doi:10.1108/10662241011020815 · Cited by 84
Generational Transitions in Platform Markets—The Role of Backward Compatibility
Kretschmer, T., & Claussen, J. (2016) · Strategy Science · doi:10.1287/stsc.2015.0009 · Cited by 78
Branding Social Media in the Travel Industry
Christou, E. (2015) · Procedia - Social and Behavioral Sciences · doi:10.1016/j.sbspro.2015.01.1244 · Cited by 69
Brand Loyalty and Situational Effects: An Interactionist Perspective
Lim, K. S., & Razzaque, M. A. (1997) · Journal of International Consumer Marketing · doi:10.1300/j046v09n04_06 · Cited by 66
Factors affecting customer loyalty in Pakistan
(2010) · doi:10.5897/ajbm10.501 · Cited by 66
The Impact of Islamic Banks’ Service Quality Perception on Jordanian Customers Loyalty
Alshurideh, D. M. T., Al-Hawary, S. I. S., Mohammad, A. M. E., Al-Hawary, A. A., & Al Kurdi, B. H. (2017) · Journal of Management Research · doi:10.5296/jmr.v9i2.10664 · Cited by 65
Building customer equity through trust in social networking sites: A perspective from Thai consumers
Kananukul, C., Jung, S., & Watchravesringkan, K. (2015) · Journal of Research in Interactive Marketing · doi:10.1108/jrim-03-2014-0019 · Cited by 42
Metadata
- Authors
- Jacoby, J., & Kyner, D. B.
- Venue
- Journal of Marketing Research
- Publisher
- SAGE Publications
- Published
- 1973-02
- Volume
- 10
- Issue
- 1
- Pages
- 1-9
- ISSN
- 0022-2437 (ISSN-L)
- 1547-7193
- OpenAlex
- W2316836042
- Cited by
- 1,366
- References
- 4
- FWCI
- 22.30
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
