Cited by 299Customer Service Quality and LoyaltyService and Product InnovationConsumer Behavior in Brand Consumption and Identification

Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships

Bodet, Guillaume·2008·Journal of Retailing and Consumer Services

Integrity signals

Registry

Crossref · 10.1016/j.jretconser.2007.11.004

Cites

52 of 52 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Cites

Flagged first, then by citations

Cited by

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Authors
Bodet, G.
Affiliations
Loughborough University (GB)
Corresponding author
Bodet, Guillaume
Venue
Journal of Retailing and Consumer Services
Publisher
Elsevier BV
Published
2008-05
Volume
15
Issue
3
Pages
156-162
ISSN
0969-6989 (ISSN-L)
OpenAlex
W2030155522
Cited by
299
References
52
Citations by year
2026: 7 · 2025: 11 · 2024: 11 · 2023: 11 · 2022: 16 · 2021: 18 · 2020: 30 · 2019: 16 · 2018: 19 · 2017: 19 · 2016: 20 · 2015: 19 · 2014: 27 · 2013: 24 · 2012: 15
FWCI
23.48
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of Retailing and Consumer Services (publishedVersion)
  • HAL (submittedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
Keywords
customer satisfaction, customer loyalty, overall satisfaction, attitudinal loyalty, behavioral loyalty, sports services, service marketing

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

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