The DOI matches its Crossref record; 15 of the 15 references it cites were found in a registry or an index.
Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend
Abstract
In the past decade, Pine and Gilmore set out the vision for a new economic era, the experience economy, in which consumers are in search for extraordinary and memorable experiences. Since then, a rich body of research on applications of the experience economy concepts have appeared in the marketing literature. However, academic investigations on the measurement of tourism experiences are very recent. The purpose of this article is twofold: to identify the underlying dimensions of cruisers’ experiences and to investigate the relationships among cruisers’ experiences, satisfaction, and intention to recommend. Overall, findings of this study enhance the theoretical progress on the experiential concept in tourism and offer important implications for cruise marketers.
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Cites
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Cited by
Kim, J.-H. (2018) · Journal of Travel Research · doi:10.1177/0047287517721369 · Cited by 679
Chen, S.-C., & Lin, C.-P. (2019) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2018.11.025 · Cited by 606
The accommodation experiencescape: a comparative assessment of hotels and Airbnb
Mody, M. A., Suess, C., & Lehto, X. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-09-2016-0501 · Cited by 379
Ali, F., Hussain, K., & Ragavan, N. A. (2014) · Procedia - Social and Behavioral Sciences · doi:10.1016/j.sbspro.2014.07.296 · Cited by 206
Measuring customer experience in banks: scale development and validation
Garg, R., Rahman, Z., & Qureshi, M. N. (2014) · Journal of Modelling in Management · doi:10.1108/jm2-07-2012-0023 · Cited by 196
Metadata
- Authors
- Hosany, S., & Witham, M.
- Venue
- Journal of Travel Research
- Publisher
- SAGE Publications
- Published
- 2009-10-06
- Volume
- 49
- Issue
- 3
- Pages
- 351-364
- ISSN
- 0047-2875 (ISSN-L)
- 1552-6763
- OpenAlex
- W2111880064
- Cited by
- 879
- References
- 15
- FWCI
- 20.17
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
