The DOI matches its Crossref record; 13 of the 13 references it cites were found in a registry or an index.
Toward a Theoretical Foundation for Experience Design in Tourism
Abstract
This article aims at providing a theoretical framework for the practice of experience design in tourism drawing from a comprehensive review of literature from different disciplines relevant to tourism as a design context. Three fundamentals in tourism experience design are suggested: human-centeredness, iterative designing process, and a holistic experience concept as an outcome of designing. These call for four approaches to experience design in tourism: naturalistic inquiries and empathic design to target experience narratives, participatory design involving tourists at every stage of designing, integrative design research that include explorative, generative, and evaluative research as essential parts of designing, and the orientation of concepts and theories from multiple disciplines as applied to tourism contexts. Finally, tourism experience concept is elaborated into meta-concept, representing the value propositions of tourism destinations, and operational concept that allows for the orchestration of design elements within tourism destinations to allow for and facilitate desired experiences.
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Cites
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“, human activity is situated in and shaped by social and cultural context) (Kaptelinin and Nardi 2006; 2012).”
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Cited by
The accommodation experiencescape: a comparative assessment of hotels and Airbnb
Mody, M. A., Suess, C., & Lehto, X. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-09-2016-0501 · Cited by 379
Measuring Emotions in Real Time: Implications for Tourism Experience Design
Kim, J. (., & Fesenmaier, D. R. (2015) · Journal of Travel Research · doi:10.1177/0047287514550100 · Cited by 335
Delighted or Satisfied? Positive Emotional Responses Derived from Theme Park Experiences
Ma, J., Scott, N., Gao, J., & Ding, P. (2017) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2015.1125824 · Cited by 138
Pung, J., & Chiappa, G. (2020) · European Journal of Tourism Research · doi:10.54055/ejtr.v24i.406 · Cited by 84
Social Media and the Co-creation of Tourism Experiences
Sigala, M. (2016) · The Handbook of Managing and Marketing Tourism Experiences · doi:10.1108/978-1-78635-290-320161033 · Cited by 67
Affordances for tourism service design
Tomej, K., & Xiang, Z. (2020) · Annals of Tourism Research · doi:10.1016/j.annals.2020.103029 · Cited by 57
Metadata
- Authors
- Tussyadiah, I. P.
- Venue
- Journal of Travel Research
- Publisher
- SAGE Publications
- Published
- 2013-12-18
- Volume
- 53
- Issue
- 5
- Pages
- 543-564
- ISSN
- 0047-2875 (ISSN-L)
- 1552-6763
- OpenAlex
- W2112315713
- Cited by
- 403
- References
- 13
- FWCI
- 36.06
- Type
- journal article
- Language
- en
- Open access
- closed
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