The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.
Customers' Reactions to Price Increases: Do Customer Satisfaction and Perceived Motive Fairness Matter?
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Citations
Cites
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
Adams, J. S. (1965) · Advances in Experimental Social Psychology · doi:10.1016/s0065-2601(08)60108-2 · Cited by 10,818
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
The antecedents and consequences of customer satisfaction for firms
Anderson, E. W., & Sullivan, M. W. (1993) · Marketing Science · doi:10.1287/mksc.12.2.125 · Cited by 4,610
Mittal, V., & Kamakura, W. A. (2001) · Journal of Marketing Research · doi:10.1509/jmkr.38.1.131.18832 · Cited by 2,256
Oliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
Smith, A. K., Bolton, R. N., & Wagner, J. (1999) · Journal of Marketing Research · doi:10.2307/3152082 · Cited by 2,058
Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
Szymanski, D. M., & Henard, D. H. (2001) · Journal of the Academy of Marketing Science · doi:10.1177/0092070301291002 · Cited by 2,002
On the motivational nature of cognitive dissonance: Dissonance as psychological discomfort.
Elliot, A. J., & Devine, P. G. (1994) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.67.3.382 · Cited by 1,289
Cited by
Dynamic Pricing and Consumer Fairness Perceptions
Haws, K. L., & Bearden, W. O. (2006) · Journal of Consumer Research · doi:10.1086/508435 · Cited by 520
Price fairness: Good and service differences and the role of vendor costs
Bolton, L. E., & Alba, J. W. (2006) · Journal of Consumer Research · doi:10.1086/506306 · Cited by 178
Growing Existing Customers’ Revenue Streams through Customer Referral Programs
Garnefeld, I., Eggert, A., Helm, S. V., & Tax, S. S. (2013) · Journal of Marketing · doi:10.1509/jm.11.0423 · Cited by 171
Heo, C. Y., & Lee, S. (2011) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2010.07.002 · Cited by 121
A model to evaluate the effects of price fairness perception in online hotel booking
Andrés-Martínez, M.-E., Gómez-Borja, M.-Á., & Mondéjar-Jiménez, J.-A. (2014) · Electronic Commerce Research · doi:10.1007/s10660-014-9137-4 · Cited by 40
Metadata
- Authors
- Homburg, C.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2005-01-01
- Volume
- 33
- Issue
- 1
- Pages
- 36-49
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W1966694397
- Cited by
- 299
- References
- 9
- FWCI
- 19.08
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Customers' Reactions to Price Increases: Do Customer Satisfaction and Perceived Motive Fairness Matter? https://app.cochat.ai/papers/10.1177/0092070304269953
- The paper
- Homburg, C. (2005). Customers' Reactions to Price Increases: Do Customer Satisfaction and Perceived Motive Fairness Matter? Journal of the Academy of Marketing Science. https://doi.org/10.1177/0092070304269953
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
