The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.
Multisource Effects on the Satisfaction Formation Process
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Citations
Cites
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
Free competition and the optimal amount of fraud
Darby, M. R., & Karni, E. (1973) · The Journal of Law and Economics · doi:10.1086/466756 · Cited by 3,947
An Investigation into the Determinants of Customer Satisfaction
Churchill, G. A., & Surprenant, C. (1982) · Journal of Marketing Research · doi:10.2307/3151722 · Cited by 2,914
Product/Consumption-Based Affective Responses and Postpurchase Processes
Westbrook, R. A. (1987) · Journal of Marketing Research · doi:10.1177/002224378702400302 · Cited by 2,462
Oliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error: A Comment
Bagozzi, R. P. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800312 · Cited by 778
Disconfirmation of consumer expectations through product trial
Olson, J. C., & Dover, P. A. (1979) · Journal of Applied Psychology · doi:10.1037/0021-9010.64.2.179 · Cited by 548
Cited by
Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
Szymanski, D. M., & Henard, D. H. (2001) · Journal of the Academy of Marketing Science · doi:10.1177/0092070301291002 · Cited by 2,002
Ennew, C. T., & Binks, M. R. (1996) · British Journal of Management · doi:10.1111/j.1467-8551.1996.tb00116.x · Cited by 279
Perceived system performance: a test of an extended technology acceptance model
Liu, L., & Ma, Q. (2006) · ACM SIGMIS Database: the DATABASE for Advances in Information Systems · doi:10.1145/1161345.1161354 · Cited by 80
The impact of service level on the acceptance of application service oriented medical records
Liu, L., & Ma, Q. (2005) · Information & Management · doi:10.1016/j.im.2004.12.004 · Cited by 59
A Theory-guided Approach to Library Services Assessment
Shi, X., & Levy, S. (2005) · College & Research Libraries · doi:10.5860/crl.66.3.266 · Cited by 51
Metadata
- Authors
- Halstead, D., Hartman, D., & Schmidt, S. L.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 1994-03-01
- Volume
- 22
- Issue
- 2
- Pages
- 114-129
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2069932235
- Cited by
- 385
- References
- 9
- FWCI
- 4.70
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
