The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
The Influence of Store Environment on Quality Inferences and Store Image
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Citations
Cites
Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Self-citation
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The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
Harris, L. C., & Goode, M. M. H. (2004) · Journal of Retailing · doi:10.1016/j.jretai.2004.04.002 · Cited by 1,425
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Bai, B., Law, R., & Wen, I. (2008) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2007.10.008 · Cited by 749
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Customer engagement behaviours in social media: Capturing innovation opportunities
Carlson, J., Rahman, M., Voola, R., & De Vries, N. (2018) · Journal of Services Marketing · doi:10.1108/jsm-02-2017-0059 · Cited by 345
Roggeveen, A. L., Grewal, D., & Schweiger, E. B. (2020) · Journal of Retailing · doi:10.1016/j.jretai.2019.11.002 · Cited by 308
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The interplay of customer experience and commitment
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Ampadu, S., Jiang, Y., Debrah, E., Antwi, C. O., Amankwa, E., Gyamfi, S. A., & Amoako, R. (2022) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2021.102789 · Cited by 92
Szocs, C., Kim, Y., Lim, M., Mera, C. A., & Biswas, D. (2023) · Journal of Retailing · doi:10.1016/j.jretai.2023.11.005 · Cited by 70
Loyalty in e-Tailing: A Conceptual Framework
Grewal, D., Lindsey-Mullikin, J., & Munger, J. (2004) · Journal of Relationship Marketing · doi:10.1300/j366v02n03_03 · Cited by 48
Self-citationBäckström, K., & Johansson, U. (2017) · The International Review of Retail, Distribution and Consumer Research · doi:10.1080/09593969.2017.1314865 · Cited by 39
Kim, S., Bi, Y., & Kim, I. (2021) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph18094812 · Cited by 12
Metadata
- Authors
- Baker, J., Grewal, D., & Parasuraman, A.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 1994-09-01
- Volume
- 22
- Issue
- 4
- Pages
- 328-339
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2048168224
- Cited by
- 1,536
- References
- 2
- FWCI
- 24.73
- Type
- journal article
- Language
- en
- Open access
- closed
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
