The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
An Integrated Model of Buyer-Seller Relationships
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Citations
Cites
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Developing buyer-seller relationships
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139
Comparative Economic Organization: The Analysis of Discrete Structural Alternatives
Williamson, O. E. (1991) · Administrative Science Quarterly · doi:10.2307/2393356 · Cited by 7,151
Determinants of Long-Term Orientation in Buyer-Seller Relationships
Ganesan, S. (1994) · Journal of Marketing · doi:10.1177/002224299405800201 · Cited by 6,741
Deutsch, M. (1958) · Journal of Conflict Resolution · doi:10.1177/002200275800200401 · Cited by 2,077
Cited by
Oliver, R. L. (1999) · Journal of Marketing · doi:10.1177/00222429990634s105 · Cited by 4,898
Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet
Ribbink, D., van Riel, A. C. R., Liljander, V., & Streukens, S. (2004) · Managing Service Quality: An International Journal · doi:10.1108/09604520410569784 · Cited by 872
Ritter, T., & Gemünden, H. G. (2003) · Journal of Business Research · doi:10.1016/s0148-2963(01)00259-4 · Cited by 777
Ulaga, W., & Eggert, A. (2006) · European Journal of Marketing · doi:10.1108/03090560610648075 · Cited by 762
The role of communication and trust in explaining customer loyalty: An extension to the ECSI model
Ball, D., Simões Coelho, P., & Machás, A. (2004) · European Journal of Marketing · doi:10.1108/03090560410548979 · Cited by 572
Casaló, L., Flavián, C., & Guinalíu, M. (2008) · Computers in Human Behavior · doi:10.1016/j.chb.2007.01.017 · Cited by 308
Cheung, M., Myers, M. B., & Mentzer, J. T. (2011) · Strategic Management Journal · doi:10.1002/smj.926 · Cited by 204
Switching barriers in business‐to‐business services: a qualitative study
Yanamandram, V., & White, L. (2006) · International Journal of Service Industry Management · doi:10.1108/09564230610656980 · Cited by 187
Striking the Right Balance: Designing Service to Enhance Business-to-Business Relationships
Bolton, R. N., Smith, A. K., & Wagner, J. (2003) · Journal of Service Research · doi:10.1177/1094670503005004001 · Cited by 135
Sumaedi, S., Juniarti, R. P., & Bakti, I. G. M. Y. (2015) · Journal of Islamic Marketing · doi:10.1108/jima-06-2013-0045 · Cited by 52
Online loyalty and its interaction with switching barriers
Mutum, D., Mohd Ghazali, E., Nguyen, B., & Arnott, D. (2014) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2014.08.012 · Cited by 45
A tribute to forty years of top-level marketing research
Hult, G. T. M., & Ferrell, O. C. (2012) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-011-0294-x · Cited by 28
Gil‐Saura, I., Ruiz‐Molina, M., & Arteaga‐Moreno, F. (2011) · Industrial Management & Data Systems · doi:10.1108/02635571111137313 · Cited by 21
Metadata
- Authors
- Wilson, D. T.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 1995-09-01
- Volume
- 23
- Issue
- 4
- Pages
- 335-345
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2115908788
- Cited by
- 2,062
- References
- 5
- FWCI
- 41.00
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
