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Emotional Labor and Organized Emotional Care: Conceptualizing Nursing Home Care Work
Abstract
Based on qualitative comparison of three nursing home facilities, the idea of organized emotional care is proposed as a complement to the concept of emotional labor for understanding care work. It is argued that emotional labor and organized emotional care are distinguished primarily by the presence or absence of organizational feeling rules and affective requirements. Care organizations can be plotted on a continuum with emotional labor at the coercive end and organized emotional care at the other. The proposed distinction restores a positive vision of organizational management of emotion to the sociology of work.
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Burawoy, M. (1998) · Sociological Theory · doi:10.1111/0735-2751.00040 · Cited by 2,916
Cited by
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Wharton, A. S. (2009) · Annual Review of Sociology · doi:10.1146/annurev-soc-070308-115944 · Cited by 801
Dutton, J. E., Workman, K. M., & Hardin, A. E. (2014) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-031413-091221 · Cited by 513
It is time to resolve the direct care workforce crisis in long-term care
Scales, K. (2021) · The Gerontologist · doi:10.1093/geront/gnaa116 · Cited by 129
An Ethical Analysis of Emotional Labor
Barry, B., Olekalns, M., & Rees, L. (2019) · Journal of Business Ethics · doi:10.1007/s10551-018-3906-2 · Cited by 46
Halevi Hochwald, I., Arieli, D., Radomyslsky, Z., Danon, Y., & Nissanholtz-Gannot, R. (2022) · Dementia · doi:10.1177/14713012211069732 · Cited by 36
Metadata
- Authors
- Lopez, S. H.
- Venue
- Work and Occupations
- Publisher
- SAGE Publications
- Published
- 2006-05
- Volume
- 33
- Issue
- 2
- Pages
- 133-160
- ISSN
- 0093-9285 (ISSN-L)
- 0730-8884
- 1552-8464
- OpenAlex
- W1972884059
- Cited by
- 274
- References
- 1
- FWCI
- 36.89
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
