The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Becoming a Character for Commerce: Emotion Labor, Self-Subordination, and Discursive Construction of Identity in a Total Institution
Abstract
This study of cruise ship activities’ directors analyzes emotion labor, self-subordination, and discursive construction of identity in the context of a total institution. It opens with a review of social theories of emotion and emotion work and Foucauldian concepts of power and identity. The case, based on fieldnotes, documents, and interview data, analyzes (a) the arbitrary nature of emotion rules; (b) the dispersion of emotion control among supervisors, passengers, peers, and the self; (c) employee self-subordination and privatization of burnout; and (d) identity as coconstituted through resistance and consent to emotion labor norms. The article concludes with a discussion of theoretical and practical implications.
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Cites
The Discovery of Grounded Theory; Strategies for Qualitative Research
Glaser, B. G., Strauss, A. L., & Strutzel, E. (1968) · Nursing Research · doi:10.1097/00006199-196807000-00014 · Cited by 39,449
Tightening the Iron Cage: Concertive Control in Self-Managing Teams
Barker, J. R. (1993) · Administrative Science Quarterly · doi:10.2307/2393374 · Cited by 2,305
Cited by
Qualitative Quality: Eight “Big-Tent” Criteria for Excellent Qualitative Research
Tracy, S. J. (2010) · Qualitative Inquiry · doi:10.1177/1077800410383121 · Cited by 7,536
Self-citationThe Sociology of Emotional Labor
Wharton, A. S. (2009) · Annual Review of Sociology · doi:10.1146/annurev-soc-070308-115944 · Cited by 801
1 Constitutional Amendments: “Materializing” Organizational Communication
Ashcraft, K. L., Kuhn, T. R., & Cooren, F. (2009) · Academy of Management Annals · doi:10.5465/19416520903047186 · Cited by 731
Zembylas, M. (2005) · Teaching and Teacher Education · doi:10.1016/j.tate.2005.06.005 · Cited by 509
Tracy, S. J., & Trethewey, A. (2005) · Communication Theory · doi:10.1111/j.1468-2885.2005.tb00331.x · Cited by 305
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Metadata
- Authors
- Tracy, S. J.
- Venue
- Management Communication Quarterly
- Publisher
- SAGE Publications
- Published
- 2000-08
- Volume
- 14
- Issue
- 1
- Pages
- 90-128
- ISSN
- 0893-3189 (ISSN-L)
- 1552-6798
- OpenAlex
- W1983485661
- Cited by
- 312
- References
- 2
- FWCI
- 19.57
- Type
- journal article
- Language
- en
- Open access
- closed
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- Tracy, S. J. (2000). Becoming a Character for Commerce: Emotion Labor, Self-Subordination, and Discursive Construction of Identity in a Total Institution. Management Communication Quarterly. https://doi.org/10.1177/0893318900141004
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
