Communicatively Restricted Organizational Stress (CROS) I: Conceptualization and Overview
Abstract
In this article, we conceptualized a new organizational variable, Communicatively Restricted Organizational Stress (CROS). CROS is a perceived inability to communicate about a particular stressor and functions to exacerbate negative outcomes related to the appraisal of that stressor. To aid in our conceptualization, we reviewed extant literature on organizational stress and social support. We also collected open-ended data from a national sample of 354 workers. The responses to these questions lead us to specific themes about the nature and function of CROS. Finally, we propose a conceptual conditional process model with two primary propositions: (a) An organizational member who reports high levels of CROS will experience negative outcomes, regardless of reported level of social support and (b) an organizational member who reports high levels of CROS will experience negative outcomes, regardless of the severity of the stressor.
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The perception that an employee must prove their value to the organization and to other employees may create perceptions of occupational vulnerability and insecurity that could severely negatively impact wellbeing.
“The perception that an employee must prove their value to the organization and to other employees may create perceptions of occupational vulnerability and insecurity that could severely negatively impact wellbeing [72,73,74].”
From Assessing the Relative Impact of Diverse Stressors among Public Safety Personnel (2020) · cites this paper as [74]
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- Authors
- Boren, J. P., & Veksler, A. E.
- Affiliations
- Santa Clara University (US)
- Christopher Newport University (US)
- Venue
- Management Communication Quarterly
- Publisher
- SAGE Publications
- Published
- 2014-11-24
- Volume
- 29
- Issue
- 1
- Pages
- 28-55
- ISSN
- 0893-3189 (ISSN-L)
- 1552-6798
- OpenAlex
- W2068754748
- Cited by
- 28
- References
- 59
- Citations by year
- 2026: 2 · 2025: 2 · 2024: 2 · 2023: 4 · 2022: 4 · 2021: 1 · 2020: 3 · 2019: 4 · 2017: 5 · 2016: 1
- FWCI
- 2.97
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Management Communication Quarterly (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
- Health Sciences › Health Professions › General Health Professions › Workplace Health and Well-being
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Keywords
- organizational stress, social support, stressor severity, stress appraisal, conditional process model, conceptualization
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