Cited by 40Library Science and AdministrationWeb and Library ServicesInformation Science and Libraries

Investigating essential elements of community engagement in public libraries: An exploratory qualitative study

Sung, Hui-Yun, Hepworth, Mark, Ragsdell, Gillian·2013·Journal of Librarianship and Information Science

Abstract

This article discusses the findings of an exploratory qualitative case study involving Leicester Central Library. The purpose of this study was to investigate essential elements of community engagement in public libraries. Three research methods – semi-structured interviews, direct observation and document analysis – were used to gather data. Analysis of the data suggested a model of seven essential elements of community engagement: ‘belonging’, ‘commitment’, ‘communication’, ‘a flexible approach’, ‘genuineness’, ‘relevance’ and ‘sustainability’. Implications of the model are made in conclusion for the promotion of genuine community engagement, where the community-driven approach and the organic nature of the community engagement process are seen as being paramount to engagement.

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Crossref · 10.1177/0961000612448205

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  • Sung et al. (2013) identify seven elements of community engagement, including belonging, commitment, communication, flexibility, genuineness, relevance and sustainability.

    “Sung et al. (2013), through a qualitative case study, identify seven elements of community engagement, including belonging, commitment, communication, flexibility, genuineness, relevance and sustainability.”

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Authors
Sung, H.-Y., Hepworth, M., & Ragsdell, G.
Affiliations
Loughborough University (GB)
Venue
Journal of Librarianship and Information Science
Published
2012-06-13
Volume
45
Issue
3
Pages
206-218
ISSN
  • 0022-2232 (ISSN-L)
  • 0961-0006
  • 1741-6477
OpenAlex
W1987244472
Cited by
40
References
22
Citations by year
2026: 4 · 2025: 3 · 2024: 4 · 2023: 1 · 2022: 2 · 2021: 1 · 2020: 4 · 2019: 3 · 2018: 3 · 2016: 6 · 2015: 6 · 2014: 2 · 2013: 1
FWCI
23.51
Type
journal article
Language
en
Open access
closed
Locations
Journal of Librarianship and Information Science (publishedVersion)
Funders
British Academy
Topics
  • Social Sciences › Library and Information Sciences › Library Science and Administration
  • Physical Sciences › Computer Science › Information Systems › Web and Library Services
  • Physical Sciences › Computer Science › Information Systems › Information Science and Libraries
Keywords
community participation, public libraries, library-community relations, sense of belonging, commitment, communication, flexibility, genuineness, relevance, sustainability, community-based approach

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