Cited by 298AI in Service InteractionsSpeech and dialogue systemsUsability and User Interface Design

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Talk to me: Exploring user interactions with the Amazon Alexa

Lopatovska, Irene, Rink, Katrina, Knight, Ian, Raines, Kieran, Cosenza, Kevin, Williams, Harriet, Sorsche, Perachya, Hirsch, David, Li, Qi, Martinez, Adrianna·2019·Journal of Librarianship and Information Science

DOI 10.1177/0961000618759414

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Abstract

Amazon Alexa is a voice-controlled application that is rapidly gaining popularity. We examined user interactions with this technology, and focused on the types of tasks requested of Alexa, the variables that affect user behaviors with Alexa, and Alexa’s alternatives. The data about Alexa usage were collected from 19 participants via the online questionnaire and diary methods over the course of several days. The results indicate that across all age groups, Alexa was primarily used for checking weather forecasts, playing music, and controlling other devices. Several participants reported using Apple Siri and Google Now applications in addition to Alexa for similar purposes except for controlling other devices. Alexa uses over the weekends were more frequent than on weekdays, but its overall usage tended to decrease over time. The users reported being satisfied with Alexa even when it did not produce sought information, suggesting that the interaction experience is more important to the users than the interaction output. More work is required to understand whether users treat Alexa and similar voice-controlled applications as primarily a traditional information retrieval system, a casual leisure system, a control interface for smart home devices, or, simply, a new toy.

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Authors: Lopatovska, I., Rink, K., Knight, I., Raines, K., Cosenza, K., Williams, H., Sorsche, P., Hirsch, D., Li, Q., & Martinez, A.
Affiliations: Pratt Institute (US)
Corresponding author: Lopatovska, Irene
ORCID: Lopatovska, Irene
Li, Qi
Venue: Journal of Librarianship and Information Science
Publisher: SAGE Publications
Published: 2018-03-07
Volume: 51
Issue: 4
Pages: 984-997
ISSN: 0022-2232 (ISSN-L)
0961-0006
1741-6477
DOI: 10.1177/0961000618759414
OpenAlex: W2794297522
Cited by: 298
References: 29
Citations by year: 2026: 23 · 2025: 20 · 2024: 36 · 2023: 50 · 2022: 44 · 2021: 59 · 2020: 34 · 2019: 26 · 2018: 6
FWCI: 17.49
Type: journal article
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Journal of Librarianship and Information Science (publishedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
Keywords: Amazon Alexa, voice assistants, user interaction, task type, user satisfaction, weather forecasting, music playback, Siri, usage patterns, age differences, information retrieval systems

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