The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
The Relationships between Culture and Service Quality Perceptions: Basis for Cross-Cultural Market Segmentation and Resource Allocation
Abstract
The authors argue that perceptions of service quality vary across cultural groups, as defined by each culture’s position on Hofstede’s dimensions. They explicitly map the relationship between service quality perceptions and cultural dimension positions and draw the implications for international service market segmentation. They also test the hypotheses constituting their theoretical analysis. They show that the importance of SERVQUAL dimensions is correlated with Hofstede’s cultural dimensions. They also used the correlation coefficients to compute a Cultural Service Quality Index that could be used to segment international service markets and allocate resources across segments.
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Cites
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Cited by
Taras, V., Kirkman, B. L., & Steel, P. (2010) · Journal of Applied Psychology · doi:10.1037/a0018938 · Cited by 1,160
Impact of culture, behavior and gender on green purchase intention
Sreen, N., Purbey, S., & Sadarangani, P. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2017.12.002 · Cited by 741
Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts
Mattila, A. S., & Patterson, P. G. (2004) · Journal of Service Research · doi:10.1177/1094670503262947 · Cited by 325
Malhotra, N. K., Ulgado, F. M., Agarwal, J., Shainesh, G., & Wu, L. (2005) · International Marketing Review · doi:10.1108/02651330510602204 · Cited by 319
National culture and consumer trust in e-commerce
Hallikainen, H., & Laukkanen, T. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.07.002 · Cited by 287
Metadata
- Authors
- Furrer, O., Liu, B. S.-C., & Sudharshan, D.
- Venue
- Journal of Service Research
- Publisher
- SAGE Publications
- Published
- 2000-05
- Volume
- 2
- Issue
- 4
- Pages
- 355-371
- ISSN
- 1094-6705 (ISSN-L)
- 1552-7379
- OpenAlex
- W2142603858
- Cited by
- 797
- References
- 2
- FWCI
- 12.56
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
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- Furrer, O., Liu, B. S.-C., & Sudharshan, D. (2000). The Relationships between Culture and Service Quality Perceptions: Basis for Cross-Cultural Market Segmentation and Resource Allocation. Journal of Service Research. https://doi.org/10.1177/109467050024004
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
