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Cited by 797

The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.

The Relationships between Culture and Service Quality Perceptions: Basis for Cross-Cultural Market Segmentation and Resource Allocation

Furrer, Olivier, Liu, Ben Shaw-Ching, Sudharshan, D.·2000·Journal of Service Research
DOI 10.1177/109467050024004
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Abstract

The authors argue that perceptions of service quality vary across cultural groups, as defined by each culture’s position on Hofstede’s dimensions. They explicitly map the relationship between service quality perceptions and cultural dimension positions and draw the implications for international service market segmentation. They also test the hypotheses constituting their theoretical analysis. They show that the importance of SERVQUAL dimensions is correlated with Hofstede’s cultural dimensions. They also used the correlation coefficients to compute a Cultural Service Quality Index that could be used to segment international service markets and allocate resources across segments.

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Cited by

Metadata

Authors
Furrer, O., Liu, B. S.-C., & Sudharshan, D.
Venue
Journal of Service Research
Publisher
SAGE Publications
Published
2000-05
Volume
2
Issue
4
Pages
355-371
ISSN
  • 1094-6705 (ISSN-L)
  • 1552-7379
DOI
10.1177/109467050024004
OpenAlex
W2142603858
Cited by
797
References
2
FWCI
12.56
Type
journal article
Language
en
Open access
closed
Licence
journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)

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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.