The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
The service experience in two cultures: A behavioral perspective
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990) · Journal of Marketing · doi:10.2307/1252174 · Cited by 4,860
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Crosby, L. A., Evans, K. R., & Cowles, D. (1990) · Journal of Marketing · doi:10.1177/002224299005400306 · Cited by 4,763
An Investigation into the Determinants of Customer Satisfaction
Churchill, G. A., & Surprenant, C. (1982) · Journal of Marketing Research · doi:10.2307/3151722 · Cited by 2,914
Cross-National Analysis of Diffusion of Consumer Durable Goods in Pacific Rim Countries
Takada, H., & Jain, D. (1991) · Journal of Marketing · doi:10.1177/002224299105500206 · Cited by 391
Cited by
Patterson, P. G., Cowley, E., & Prasongsukarn, K. (2006) · International Journal of Research in Marketing · doi:10.1016/j.ijresmar.2006.02.004 · Cited by 525
A cross-cultural study of switching barriers and propensity to stay with service providers
Patterson, P. G., & Smith, T. (2003) · Journal of Retailing · doi:10.1016/s0022-4359(03)00009-5 · Cited by 515
Mechanisms linking employee affective delivery and customer behavioral intentions.
Tsai, W.-C., & Huang, Y.-M. (2002) · Journal of Applied Psychology · doi:10.1037/0021-9010.87.5.1001 · Cited by 461
Malhotra, N. K., Ulgado, F. M., Agarwal, J., Shainesh, G., & Wu, L. (2005) · International Marketing Review · doi:10.1108/02651330510602204 · Cited by 319
Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance
Tsoukatos, E., & Rand, G. K. (2006) · Managing Service Quality: An International Journal · doi:10.1108/09604520610686746 · Cited by 263
Metadata
- Authors
- Winsted, K.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 1997
- Volume
- 73
- Issue
- 3
- Pages
- 337-360
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2026374152
- Cited by
- 404
- References
- 6
- FWCI
- 13.02
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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How to cite
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- CoChat. (2026). Citation check: The service experience in two cultures: A behavioral perspective. https://app.cochat.ai/papers/10.1016/s0022-4359(97)90022-1
- The paper
- Winsted, K. (1997). The service experience in two cultures: A behavioral perspective. Journal of Retailing. https://doi.org/10.1016/s0022-4359(97)90022-1
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
