The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Customer Integration and Value Creation: Paradigmatic Traps and Perspectives
Abstract
This commentary uses the Customer Integration—Facilities, Transformation, Use (CI-FTU) framework of Moeller as a platform for discussing two nested challenges in the development of service-dominant (S-D) logic. The first is the potency of the traditional, goods-dominant (G-D) logic paradigm, including the pitfalls of using its lexicon for describing a transcending logic. The second is the related need to develop a broader perspective for understanding value creation than is apparent in traditional conceptualizations or in the CI-FTU conceptualization. In addition, the challenge of isolating S-D logic in its rapid evolution beyond G-D logic is discussed.
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Citations
Cites
Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
Self-citationService-dominant logic: continuing the evolution
Vargo, S. L., & Lusch, R. F. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0069-6 · Cited by 7,824
Self-citation
Cited by
Service quality delivery through web sites: a critical review of extant knowledge
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002) · Journal of the Academy of Marketing Science · doi:10.1177/009207002236911 · Cited by 2,729
Characterizing Value as an Experience: Implications for Service Researchers and Managers
Helkkula, A., Kelleher, C., & Pihlström, M. (2012) · Journal of Service Research · doi:10.1177/1094670511426897 · Cited by 605
Managing Co-creation Design: A Strategic Approach to Innovation
Frow, P., Nenonen, S., Payne, A., & Storbacka, K. (2015) · British Journal of Management · doi:10.1111/1467-8551.12087 · Cited by 518
Customer dominant value formation in service
Heinonen, K., Strandvik, T., & Voima, P. (2013) · European Business Review · doi:10.1108/09555341311302639 · Cited by 353
Drivers of customers' service experiences: a study in the restaurant industry
Walter, U., Edvardsson, B., & Öström, Å. (2010) · Managing Service Quality: An International Journal · doi:10.1108/09604521011041961 · Cited by 234
Metadata
- Authors
- Vargo, S. L.
- Venue
- Journal of Service Research
- Publisher
- SAGE Publications
- Published
- 2008-10-22
- Volume
- 11
- Issue
- 2
- Pages
- 211-215
- ISSN
- 1094-6705 (ISSN-L)
- 1552-7379
- OpenAlex
- W2014143923
- Cited by
- 438
- References
- 2
- FWCI
- 58.68
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
