Patient Experience and Expression of Unpleasant Emotions During Health Care Encounters
Open accessAbstract
To examine the concordance between patients' experience and expression of unpleasant emotions in a health care context, 21 patients presenting to a university dental clinic were observed for expressed unpleasant emotions and patients provided the intensity of their experienced unpleasant emotions. We found low convergence between experience and expression. Most of the time that patients experience unpleasant emotions they do not express them, and 80% of the time patients express unpleasant emotions they are not experiencing them at the time. Providers need to frequently check in with patients regarding their emotional experience during appointments, as it is infrequently accessible to providers.
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Recent studies support the idea that expressing negative emotions can facilitate mental and physical health, while suppressing these emotions increases the susceptibility to illness.
“Recent studies support the idea that expressing negative emotions can facilitate mental and physical health, while suppressing these emotions increases the susceptibility to illness.”
From Comprehensive review of chronic stress pathways and the efficacy of behavioral stress reduction programs (BSRPs) in managing diseases. (2024) · cites this paper as [334]
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- Authors
- Heyman, R. E., Baucom, K. J. W., Giresi, J., Isaac, L. J., & Slep, A. M. S.
- Affiliations
- New York University (US)
- University of Utah (US)
- Corresponding author
- Heyman, Richard E
- Venue
- Journal of Patient Experience
- Publisher
- SAGE Publications
- Published
- 2020-12
- Volume
- 7
- Issue
- 6
- Pages
- 969-972
- ISSN
- 2374-3735 (ISSN-L)
- 2374-3743
- PMC
- PMC7786783
- OpenAlex
- W3120507992
- Cited by
- 10
- References
- 16
- Citations by year
- 2026: 1 · 2025: 3 · 2024: 4 · 2023: 1 · 2022: 1
- FWCI
- 0.52
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- Journal of Patient Experience (publishedVersion, cc-by-nc)
- PubMed Central (publishedVersion, cc-by-nc)
- PubMed (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Funders
- National Institute of Diabetes and Digestive and Kidney Diseases (K23DK115820)
- National Institute of Dental and Craniofacial Research (UH2DE025980)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
- Keywords
- patient experience, negative emotions, emotional expression, emotional experience, patient-provider communication, dental care, emotional awareness, patient-provider relationship
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