CoChat
Sign Up
Cited by 10Indigenous Health, Education, and RightsCultural Competency in Health CarePatient Satisfaction in Healthcare

Patient journey mapping to investigate quality and cultural safety in burn care for Aboriginal and Torres Strait Islander children and families – development, application and implications

Open access
Fraser, Sarah, Mackean, Tamara, Grant, Julian, Hunter, Kate, Ryder, Courtney, Kelly, Janet, Holland, Andrew J. A., Griffin, Bronwyn +4 more·2022·BMC Health Services Research
DOI 10.1186/s12913-022-08754-0PMC PMC9703784
Open this paper in CoChat — free accountOpen PDF

Abstract

Background: Quality and safety in Australian healthcare is inequitably distributed, highlighted by gaps in the provision of quality care for Aboriginal and Torres Strait Islander children. Burns have potential for long-term adverse outcomes, and quality care, including culturally safe care, is critical to recovery. This study aimed to develop and apply an Aboriginal Patient Journey Mapping (APJM) tool to investigate the quality of healthcare systems for burn care with Aboriginal and Torres Strait Islander children. Study design: Interface research methodology, using biomedical and cultural evidence, informed the modification of an existing APJM tool. The tool was then applied to the journey of one family accessing a paediatric tertiary burn care site. Data were collected through yarning with the family, case note review and clinician interviews. Data were analysed using Emden’s core story and thematic analysis methods. Reflexivity informed consideration of the implications of the APJM tool, including its effectiveness and efficiency in eliciting information about quality and cultural safety. Results: Through application of a modified APJM tool, gaps in quality care for Aboriginal and Torres Strait Islander children and families were identified at the individual, service and system levels. Engagement in innovative methodology incorporating more than biomedical standards of care, uncovered critical information about the experiences of culturally safe care in complex patient journeys. Conclusion: Based on our application of the tool, APJM can identify and evaluate specific aspects of culturally safe care as experienced by Aboriginal and Torres Strait Islander peoples and be used for quality improvement.

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1186/s12913-022-08754-0

Cites

36 of 36 references verified0 citation errors · 0 not checkable

Statistics

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • Patient journey mapping has been effectively used to understand patient experience, improve quality of care, and inform health service redesign/improvement.

    “Of the existing literature, patient journey mapping has been effectively used to understand the patient experience [16–18], improve the quality of care [7, 19], and for informing health service redesign/improvement [13, 15, 20].”

    From The hospital-to-home care transition experience of home care clients: an exploratory study using patient journey mapping (2023) · cites this paper as [19]

    Citation [7] is attached to the claim that patient journey mapping has improved quality of care. The Results report that mapping identified gaps in care, and the Discussion says it generated recommendations for changes in practice. The paper does not report that those changes were implemented or that care quality improved; its conclusion says the tool can be used for quality improvement. (LLM, conf=0.85)

    Experimental — accuracy not yet measured

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Cites

Flagged first, then by citations

Research works printed but not linked: 3

  1. [8]Australian Commission on Safety and Quality in Health Care, The National Safety and Quality Health Service Standards, 2nd Edition, 2017: Sydney.
  2. [9]Taylor, K., and Guerin, P., Health care and Indigenous Australians: cultural safety in practice, 2nd edition. 2014, Australia: Macmillan Education.
  3. [10]Best, O. and B. Fredericks, Yatdjuligin: Aboriginal and Torres Strait Islander nursing and midwifery care. 2017: Cambridge University Press.

Cited by

Sorted by citations

Related

Authors
Fraser, S., Mackean, T., Grant, J., Hunter, K., Ryder, C., Kelly, J., Holland, A. J. A., Griffin, B., Clapham, K., Teague, W. J., Darton, A., & Ivers, R. Q.
Affiliations
  • UNSW Sydney (AU)
  • Flinders University (AU)
  • Charles Sturt University (AU)
  • The University of Adelaide (AU)
  • The University of Sydney (AU)
  • Griffith University (AU)
  • University of Wollongong (AU)
  • The University of Melbourne (AU)
  • NSW Agency for Clinical Innovation (AU)
Corresponding author
Fraser, Sarah
ORCID
Venue
BMC Health Services Research
Publisher
Springer Science and Business Media LLC
Published
2022-11-28
Volume
22
Issue
1
Pages
1428-1428
ISSN
1472-6963 (ISSN-L)
DOI
10.1186/s12913-022-08754-0
PMC
PMC9703784
OpenAlex
W4310184908
Cited by
10
References
36
Citations by year
2026: 3 · 2025: 4 · 2024: 1 · 2023: 2
FWCI
1.34
Type
journal article
Language
en
Open access
Licence
Locations
  • BMC Health Services Research (publishedVersion, cc-by)
  • Research Square (acceptedVersion, cc-by)
  • PubMed Central (publishedVersion, cc-by)
  • PubMed (publishedVersion)
  • Charles Sturt University Research Output (CRO) (submittedVersion, cc-by)
  • Research Online (University of Wollongong) (submittedVersion)
  • Adelaide Research & Scholarship (AR&S) (University of Adelaide) (submittedVersion, cc-by)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
  • Figshare (submittedVersion)
  • Minerva Access (University of Melbourne) (submittedVersion, cc-by)
  • Griffith Research Online (submittedVersion, cc-by)
Funders
  • Medical Research Council
  • National Health and Medical Research Council (1059038)
Topics
  • Social Sciences › Health › Indigenous Health, Education, and Rights
  • Social Sciences › Sociology and Political Science › Cultural Competency in Health Care
  • Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Keywords
patient journey mapping, Aboriginal and Torres Strait Islander children, burn treatment, culturally safe care, quality of care, health equity, family experiences, quality improvement, Indigenous health
MeSH terms
Indigenous Peoples, Australia, Burns, Child, Health Facilities, Humans, Quality of Health Care, Racial Groups, Healthcare Disparities, Culturally Competent Care

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review