The DOI matches its Crossref record; 91 of the 91 references it cites were found in a registry or an index.
Does Employee Happiness Have an Impact on Productivity?
Open accessAbstract
This paper provides evidence from a natural experiment on the relationship between positive affect and productivity. We link highly detailed administrative data on the behaviors and performance of all telesales workers at a large telecommunications company with survey reports of employee happiness that we collected on a weekly basis. We use variation in worker mood arising from visual exposure to weather—the interaction between call center architecture and outdoor weather conditions—to provide a quasi-experimental test of the effect of happiness on productivity. We find evidence of a positive impact on sales performance, which is driven by changes in labor productivity—largely through workers converting more calls into sales and to a lesser extent by making more calls per hour and adhering more closely to their schedule. We find no evidence in our setting of effects on measures of high-frequency labor supply such as attendance and break-taking. This paper was accepted by Yuval Rottenstreich, behavioral economics and decision analysis. Supplemental Material: The data files and online appendices are available at https://doi.org/10.1287/mnsc.2023.4766 .
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The job satisfaction–job performance relationship: A qualitative and quantitative review.
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Identification of Causal Effects Using Instrumental Variables
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Mood and judgment: The affect infusion model (AIM).
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A Survey Method for Characterizing Daily Life Experience: The Day Reconstruction Method
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Labor Contracts as Partial Gift Exchange
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Cited by
Angrist, J. D., & Krueger, A. B. (2001) · Journal of Economic Perspectives · doi:10.1257/jep.15.4.69 · Cited by 2,355
COVID-19 and mental health deterioration by ethnicity and gender in the UK
Proto, E., & Quintana-Domeque, C. (2021) · PLOS ONE · doi:10.1371/journal.pone.0244419 · Cited by 297
An Actionable Framework for Understanding and Improving Developer Experience
Greiler, M., Storey, M.-A., & Noda, A. (2023) · IEEE Transactions on Software Engineering · doi:10.1109/tse.2022.3175660 · Cited by 57
“The ship is sinking, yet the band plays on”: COVID-19 and academia
Bitter, A. N., & McCrea, S. M. (2024) · Journal of American College Health · doi:10.1080/07448481.2022.2097010 · Cited by 7
Metadata
- Authors
- Bellet, C. S., De Neve, J.-E., & Ward, G.
- Venue
- Management Science
- Published
- 2024-03
- Volume
- 70
- Issue
- 3
- Pages
- 1656-1679
- ISSN
- 0025-1909 (ISSN-L)
- 1526-5501
- OpenAlex
- W2986411036
- Cited by
- 266
- References
- 91
- FWCI
- 17.84
- Type
- journal article
- Language
- en
- Open access
- green
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
