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Cited by 1,455

The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.

The Acquisition, Transfer, and Depreciation of Knowledge in Service Organizations: Productivity in Franchises

Darr, Eric D., Argote, Linda, Epple, Dennis·1995·Management Science
DOI 10.1287/mnsc.41.11.1750
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Abstract

The paper examines the acquisition, depreciation and transfer of knowledge acquired through learning by doing in service organizations. The analysis is based on weekly data collected over a one and a half year period from 36 pizza stores located in Southwestern Pennsylvania. The 36 stores, which are franchised from the same corporation, are owned by 10 different franchisees. We find evidence of learning in these service organizations: as the organizations gain experience in production, the unit cost of production declines significantly. Knowledge acquired through learning by doing is found to depreciate rapidly in these organizations. Knowledge acquired through learning by doing is found to depreciate rapidly in these organizations. Knowledge is found to transfer across stores owned by the same franchisee but not across stores owned by different franchisees. Theoretical and practical implications of the work are discussed.

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Metadata

Authors
Darr, E. D., Argote, L., & Epple, D.
Venue
Management Science
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Published
1995-11
Volume
41
Issue
11
Pages
1750-1762
ISSN
  • 0025-1909 (ISSN-L)
  • 1526-5501
DOI
10.1287/mnsc.41.11.1750
OpenAlex
W2021171327
Cited by
1,455
References
2
FWCI
22.46
Type
journal article
Language
en
Open access
closed

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