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Reconfiguring Boundary Relations: Robotic Innovations in Pharmacy Work
Open accessAbstract
Robotics is a rapidly expanding area of digital innovation with important implications for organizational practice in multioccupational settings. This paper explores the influence of robotic innovations on the boundary dynamics of three different occupational groups—pharmacists, technicians, and assistants—working in a hospital pharmacy. We extend Pickering's tuning approach [Pickering, A. 1995. The Mangle of Practice: Time, Agency, and Science. University of Chicago Press, Chicago] to examine the temporally emergent process that entangled the mechanical elements and digital inscriptions of a dispensing robot with the everyday practices of hospital pharmacy work. We found that engagement with the robot's hybrid and dynamic materiality over time reconfigured boundary relations among the three occupational groups, with important and contradictory consequences for the pharmacy workers' skills, jurisdictions, status, and visibility.
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Self-citation10 Sociomateriality: Challenging the Separation of Technology, Work and Organization
Orlikowski, W. J., & Scott, S. V. (2008) · Academy of Management Annals · doi:10.5465/19416520802211644 · Cited by 2,571
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Cited by
Algorithms at Work: The New Contested Terrain of Control
Kellogg, K. C., Valentine, M. A., & Christin, A. (2020) · Academy of Management Annals · doi:10.5465/annals.2018.0174 · Cited by 2,732
Organizing for Innovation in the Digitized World
Yoo, Y., Boland, R. J., Lyytinen, K., & Majchrzak, A. (2012) · Organization Science · doi:10.1287/orsc.1120.0771 · Cited by 2,469
Digital innovation and transformation: An institutional perspective
Hinings, B., Gegenhuber, T., & Greenwood, R. (2018) · Information and Organization · doi:10.1016/j.infoandorg.2018.02.004 · Cited by 1,537
Automation, Algorithms, and Beyond: Why Work Design Matters More Than Ever in a Digital World
Parker, S. K., & Grote, G. (2022) · Applied Psychology · doi:10.1111/apps.12241 · Cited by 960
Service innovation in the digital age: Key contributions and future directions
Barrett, M., Davidson, E., Prabhu, J., & Vargo, S. L. (2015) · MIS Quarterly · doi:10.25300/misq/2015/39:1.03 · Cited by 956
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Metadata
- Authors
- Barrett, M., Oborn, E., Orlikowski, W. J., & Yates, J.
- Venue
- Organization Science
- Published
- 2012-10
- Volume
- 23
- Issue
- 5
- Pages
- 1448-1466
- ISSN
- 1047-7039 (ISSN-L)
- 1526-5455
- OpenAlex
- W2170523010
- Cited by
- 421
- References
- 8
- FWCI
- 35.36
- Type
- journal article
- Language
- en
- Open access
- green
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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