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A longitudinal analysis of the public perception of the opportunities and challenges of the Internet of Things
Open accessAbstract
The Internet of Things (or IoT), which enables the networked interconnection of everyday objects, is becoming increasingly popular in many aspects of our lives ranging from entertainment to health care. While the IoT brings a set of invaluable advantages and opportunities with it, there is also evidence of numerous challenges that are yet to be resolved. This is certainly the case with regard to ensuring the cyber security of the IoT, and there are various examples of devices being hacked. Despite this evidence, little is known about the public perceptions of the opportunities and challenges presented by the IoT. To advance research in this direction, we mined the social media platform Twitter to learn about public opinion about the IoT. Analysing a longitudinal dataset of more than 6.7 million tweets, we reveal insights into public perceptions of the IoT, identifying big data analytics as the most positive aspect, whereas security issues are the main public concern on the negative side. Our study serves to highlight the importance of keeping IoT devices secure, and remind manufacturers that it is a concern that remains unresolved, at least insofar as the public believes.
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The public views attacks that disseminate sensitive data as seriously as physically destructive attacks.
“This reinforces recent findings that the public views attacks that disseminate sensitive data as seriously as physically destructive attacks (Zubiaga, Procter, and Maple 2018).”
From Public Opinion and Cyberterrorism (2023) · cites this paper as Zubiaga, Procter, and Maple 2018
The Discussion and conclusions (page unavailable) report that IoT security is a major public concern and that posts about it are predominantly negative. The paper does not compare public reactions to attacks that disseminate sensitive data with reactions to physically destructive attacks. (LLM, conf=0.83)
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Cites
VADER: a parsimonious rule-based model for sentiment analysis of social media text
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Sale, J. E. M., Lohfeld, L. H., & Brazil, K. (2002) · Quality and Quantity · doi:10.1023/a:1014301607592 · Cited by 1,082 · cited 1×
“We also intend to use the findings of this work to inform further qualitative and quantitative research in a mixed-paradigm research study [40] on perceptions of the IoT, following established principles [41].”
MethodLong-Term Trends in the Public Perception of Artificial Intelligence
Fast, E., & Horvitz, E. (2017) · Proceedings of the AAAI Conference on Artificial Intelligence · doi:10.1609/aaai.v31i1.10635 · Cited by 467 · cited 1×
“Their work found that “discussion of AI has increased sharply since 2009, and that these discussions have been consistently more optimistic than pessimistic” [31].”
Background
Flagged first, then by citations
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Cited by
Sorted by citations
Public Opinion and Cyberterrorism
Shandler, R., Kostyuk, N., & Oppenheimer, H. (2023) · Public Opinion Quarterly · doi:10.1093/poq/nfad006 · Cited by 14
Metadata
- Authors
- Zubiaga, A., Procter, R., & Maple, C.
- Affiliations
- University of Warwick (GB)
- Corresponding author
- Zubiaga, Arkaitz
- Venue
- PLOS ONE
- Publisher
- Public Library of Science (PLoS)
- Published
- 2018-12-20
- Volume
- 13
- Issue
- 12
- Pages
- e0209472
- ISSN
- 1932-6203 (ISSN-L)
- PMC
- PMC6301677
- OpenAlex
- W2902379956
- Cited by
- 38
- References
- 3
- Citations by year
- 2025: 2 · 2024: 3 · 2023: 7 · 2022: 11 · 2021: 6 · 2020: 6 · 2019: 3
- FWCI
- 6.05
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- PLoS ONE (publishedVersion, cc-by)
- Europe PMC (PubMed Central) (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Warwick Research Archive Portal (University of Warwick) (acceptedVersion)
- arXiv (Cornell University) (submittedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Warwick Research Archive Portal (University of Warwick) (submittedVersion)
- arXiv (Cornell University)
- Funders
- Engineering and Physical Sciences Research Council (EP/N02334X/1, EP/N510129/1)
- Topics
- Physical Sciences › Computer Science › Information Systems › Internet of Things and AI
- Physical Sciences › Computer Science › Computer Networks and Communications › IoT and Edge/Fog Computing
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Keywords
- Internet of Things, public perception, Internet of Things security, cybersecurity, big data analytics, social media sentiment, Twitter, longitudinal analysis, public opinion
- MeSH terms
- Big Data, Data Analysis, Female, Humans, Longitudinal Studies, Male, Public Opinion, Computer Security, Internet, Social Media, Datasets as Topic
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