The DOI matches its OpenAlex record; 9 of the 9 references it cites were found in a registry or an index.
When Should a Retailer Create an Exciting Store Environment?
Abstract
Addressing inconsistent results in the literature, the conceptual framework that the authors develop proposes that the consumer's motivational orientation moderates the effect of the arousal produced by a store environment on the pleasantness of the environment. Two experiments support the framework. When consumers have a recreational motivational orientation, high arousal has a positive effect on pleasantness, but when consumers have a task-oriented motivational orientation, high arousal decreases pleasantness. In addition, high arousal increases consumer intentions to visit and make purchases in the store for recreationally oriented consumers, but it has a negative impact on shopping behavior for task-oriented consumers. Pleasantness mediates the effect of arousal on shopping behavior.
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Cites
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Cited by
Customer experience creation: Determinants, dynamics and management strategies
Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009) · Journal of Retailing · doi:10.1016/j.jretai.2008.11.001 · Cited by 3,140
Can a Retail Web Site Be Social?
Wang, L. C., Baker, J., Wagner, J. A., & Wakefield, K. (2007) · Journal of Marketing · doi:10.1509/jmkg.71.3.143 · Cited by 672
Duarte, P., Costa e Silva, S., & Ferreira, M. B. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.06.007 · Cited by 471
Stimuli–organism-response framework: A meta-analytic review in the store environment
Vieira, V. A. (2013) · Journal of Business Research · doi:10.1016/j.jbusres.2012.05.009 · Cited by 451
Innovations in Shopper Marketing: Current Insights and Future Research Issues
Shankar, V., Inman, J. J., Mantrala, M., Kelley, E., & Rizley, R. (2011) · Journal of Retailing · doi:10.1016/j.jretai.2011.04.007 · Cited by 441
Metadata
- Authors
- Kaltcheva, V. D., & Weitz, B. A.
- Venue
- Journal of Marketing
- Publisher
- SAGE Publishing
- Published
- 2005-12-09
- Volume
- 70
- Issue
- 1
- Pages
- 107-118
- ISSN
- 0022-2429 (ISSN-L)
- OpenAlex
- W2134304835
- Cited by
- 510
- References
- 9
- FWCI
- 27.98
- Type
- journal article
- Language
- en
- Open access
- closed
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
