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Cited by 323Digital Platforms and EconomicsInnovation and Knowledge ManagementInformation Systems Theories and Implementation

The role of IS capabilities in the development of multi-sided platforms: the digital ecosystem strategy of Alibaba.com

University of Sydney, Tan, Barney, Pan, Shan, University of New South Wales, Lu, Xianghua, Fudan University, Huang, Lihua, Fudan University·2015·Journal of the Association for Information Systems
DOI 10.17705/1jais.00393
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Abstract

Multi-sided platforms (MSP) are revolutionizing the global competitive landscape in the new networked economy. Yet, although these MSPs are underpinned by information systems (IS), there is currently little research on how the IS capabilities of the platform sponsor can influence, and co-evolve with, the development of the platform over time. The lack of knowledge in this area may account for the difficulties faced by a significant number of platform sponsors in developing their MSPs effectively. Using a case study of Alibaba.com, one of the world’s largest and most commercially successful online MSP, we inductively derive a process theory of MSP development from an IS capability perspective to address this knowledge gap. The process model reveals that the role of IS capabilities in MSP development is evolutionary in nature, and the antecedent IS capabilities, nature, and outcomes of MSP development can be dramatically different in the various stages of development.

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  • Dynamic organisational information technology capability (DITC) is positively related with HRM (AI) routinisation.

    “Research Proposition 6 (a-d): Dynamic organisational information technology capability (DITC) is positively related with HRM (AI) a) initiation, b) adoption, c) routinisation, and d) extension.”

    From AI-augmented HRM: Antecedents, assimilation and multilevel consequences (2023) · cites this paper as Tan et al., 2015

  • Dynamic organisational information technology capability (DITC) is positively related with HRM (AI) initiation.

    “Research Proposition 6 (a-d): Dynamic organisational information technology capability (DITC) is positively related with HRM (AI) a) initiation, b) adoption, c) routinisation, and d) extension.”

    From AI-augmented HRM: Antecedents, assimilation and multilevel consequences (2023) · cites this paper as Tan et al., 2015

  • Dynamic organisational information technology capability (DITC) is positively related with HRM (AI) extension.

    “Research Proposition 6 (a-d): Dynamic organisational information technology capability (DITC) is positively related with HRM (AI) a) initiation, b) adoption, c) routinisation, and d) extension.”

    From AI-augmented HRM: Antecedents, assimilation and multilevel consequences (2023) · cites this paper as Tan et al., 2015

  • Dynamic organisational information technology capability (DITC) is positively related with HRM (AI) adoption.

    “Research Proposition 6 (a-d): Dynamic organisational information technology capability (DITC) is positively related with HRM (AI) a) initiation, b) adoption, c) routinisation, and d) extension.”

    From AI-augmented HRM: Antecedents, assimilation and multilevel consequences (2023) · cites this paper as Tan et al., 2015

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Authors
University of Sydney, Tan, B., Pan, S., University of New South Wales, Lu, X., Fudan University, Huang, L., & Fudan University
Affiliations
  • The University of Sydney (AU)
  • UNSW Sydney (AU)
  • Fudan University (CN)
ORCID
Venue
Journal of the Association for Information Systems
Publisher
Association for Information Systems
Published
2015-04
Volume
16
Issue
4
Pages
248-280
ISSN
1536-9323 (ISSN-L)
DOI
10.17705/1jais.00393
OpenAlex
W601324003
Cited by
323
References
5
Citations by year
2026: 21 · 2025: 26 · 2024: 47 · 2023: 34 · 2022: 44 · 2021: 50 · 2020: 48 · 2019: 21 · 2018: 15 · 2017: 9 · 2016: 7 · 2015: 1
FWCI
29.88
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of the Association for Information Systems (publishedVersion)
  • Journal of the Association for Information Systems (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Digital Platforms and Economics
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
  • Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
Keywords
multi-sided platforms, information systems capabilities, platform development, Alibaba.com, network economy, e-commerce platforms

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