The DOI matches its Crossref record; 35 of the 35 references it cites were found in a registry or an index.
Patient Satisfaction: Implications and Predictors of Success
Abstract
Patient satisfaction is an individual's cognitive evaluation of, and emotional reaction to, his or her health-care experience. This concept is increasing in importance as survey data are being used by health-care facilities for self-assessment, accreditation requirements, and compensation formulas. High patient satisfaction is associated with increased market share, financial gains, decreased malpractice claims, and improved reimbursement rates. Modifiable factors that contribute to satisfaction include physician-patient communication, the setting of appropriate expectations, minimization of waiting times, and provision of continuity of care. There are also factors that are less amenable to change, including chronic illness, opioid dependence, and sociodemographic status. Satisfaction with a surgical outcome differs from satisfaction with an office visit. Accurate expectations and patient-reported outcome measures are important determinants of satisfaction after a surgical procedure. Physicians can improve patient satisfaction in their practice by understanding the implications of satisfaction and the predictors of success.
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Cites
Why Satisfied Customers Defect
Jones, T. O. (1995) · Harvard business review · Cited by 2,230
The One Number You Need to Grow
Rego, L. L., & Morgan, N. A. (2004) · Harvard business review · Cited by 2,046
Patient satisfaction: A review of issues and concepts
Sitzia, J., & Wood, N. (1997) · Social Science & Medicine · doi:10.1016/s0277-9536(97)00128-7 · Cited by 1,690
Defining and measuring patient satisfaction with medical care
Ware, J. E., Snyder, M. K., Wright, W. R., & Davies, A. R. (1983) · Evaluation and Program Planning · doi:10.1016/0149-7189(83)90005-8 · Cited by 1,259
Skills for Communicating with Patients
Silverman, J., Kurtz, S., & Draper, J. (2016) · CRC Press eBooks · doi:10.1201/9781910227268 · Cited by 1,238
Epstein, R. M., Franks, P., Fiscella, K., Shields, C. G., Meldrum, S. C., Kravitz, R. L., & Duberstein, P. R. (2005) · Social Science & Medicine · doi:10.1016/j.socscimed.2005.02.001 · Cited by 1,211
Patient satisfaction in primary health care: A literature review and analysis
Pascoe, G. C. (1983) · Evaluation and Program Planning · doi:10.1016/0149-7189(83)90002-2 · Cited by 1,201
Patient satisfaction: A valid concept?
Williams, B. (1994) · Social Science & Medicine · doi:10.1016/0277-9536(94)90247-x · Cited by 1,145
Hall, J. A., & Dornan, M. C. (1990) · Social Science & Medicine · doi:10.1016/0277-9536(90)90205-7 · Cited by 945
Predictors of patient satisfaction
Jackson, J. L., Chamberlin, J., & Kroenke, K. (2001) · Social Science & Medicine · doi:10.1016/s0277-9536(00)00164-7 · Cited by 861
Cited by
Voutilainen, A., Pitkäaho, T., Kvist, T., & Vehviläinen‐Julkunen, K. (2016) · Journal of Advanced Nursing · doi:10.1111/jan.12875 · Cited by 382
Lebares, C. C., Hershberger, A. O., Guvva, E. V., Desai, A., Mitchell, J., Shen, W., Reilly, L. M., Delucchi, K. L., O’Sullivan, P. S., Ascher, N. L., et al. (2018) · JAMA Surgery · doi:10.1001/jamasurg.2018.2734 · Cited by 134
Metadata
- Authors
- Shirley, E. D., & Sanders, J. O.
- Venue
- The Journal of Bone and Joint Surgery-American Volume
- Published
- 2013-05
- Volume
- 95
- Issue
- 10
- Pages
- e69-1-4
- ISSN
- 0021-9355 (ISSN-L)
- OpenAlex
- W2170600190
- Cited by
- 264
- References
- 35
- FWCI
- 28.76
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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