The DOI matches its OpenAlex record; 9 of the 9 references it cites were found in a registry or an index.
Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions
Abstract
The purpose of competitive strategy is to achieve a sustainable competitive advantage (SCA) and thereby enhance a business's performance. The authors focus on the distinctive organizational skills and resources underlying SCA in service industries and the moderating effects of the characteristics of services, service industries, and firms within an industry on the skills and resources underlying a business's competitive positional advantages. The proposed conceptual model of SCA in service industries and propositions builds on relevant literature in the fields of marketing, strategic management, and industrial organization economics.
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Citations
Cites
Firm Resources and Sustained Competitive Advantage
Barney, J. (1991) · Journal of Management · doi:10.1177/014920639101700108 · Cited by 48,334
Strategic assets and organizational rent
Amit, R., & Schoemaker, P. J. H. (1993) · Strategic Management Journal · doi:10.1002/smj.4250140105 · Cited by 8,425
Judgment under Uncertainty: Heuristics and Biases
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Strategic Factor Markets: Expectations, Luck, and Business Strategy
Barney, J. B. (1986) · Management Science · doi:10.1287/mnsc.32.10.1231 · Cited by 5,548
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Crosby, L. A., Evans, K. R., & Cowles, D. (1990) · Journal of Marketing · doi:10.1177/002224299005400306 · Cited by 4,763
Free competition and the optimal amount of fraud
Darby, M. R., & Karni, E. (1973) · The Journal of Law and Economics · doi:10.1086/466756 · Cited by 3,947
Moorman, C., Zaltman, G., & Deshpande, R. (1992) · Journal of Marketing Research · doi:10.1177/002224379202900303 · Cited by 1,901
Johnson, D. W., Maruyama, G., Johnson, R., Nelson, D., & Skon, L. (1981) · Psychological Bulletin · doi:10.1037/0033-2909.89.1.47 · Cited by 1,588
Crosby, L. A., & Stephens, N. (1987) · Journal of Marketing Research · doi:10.2307/3151388 · Cited by 456
Cited by
Bharadwaj, A. S. (2000) · MIS Quarterly · doi:10.2307/3250983 · Cited by 5,042
Corporate reputation and sustained superior financial performance
Roberts, P. W., & Dowling, G. R. (2002) · Strategic Management Journal · doi:10.1002/smj.274 · Cited by 2,926
Brave new world: service robots in the frontline
Wirtz, J., Patterson, P. G., Kunz, W. H., Gruber, T., Lu, V. N., Paluch, S., & Martins, A. (2018) · Journal of Service Management · doi:10.1108/josm-04-2018-0119 · Cited by 2,315
How advertising works: what do we really know?
Vakratsas, D., & Ambler, T. (1999) · Journal of Marketing · doi:10.1177/002224299906300103 · Cited by 1,436
The performance impact of marketing resources
Hooley, G. J., Greenley, G. E., Cadogan, J. W., & Fahy, J. (2005) · Journal of Business Research · doi:10.1016/s0148-2963(03)00109-7 · Cited by 709
Self-citation
Metadata
- Authors
- Bharadwaj, S. G., Varadarajan, P. R., & Fahy, J.
- Venue
- Journal of Marketing
- Publisher
- SAGE Publishing
- Published
- 1993-10-01
- Volume
- 57
- Issue
- 4
- Pages
- 83-83
- ISSN
- 0022-2429 (ISSN-L)
- OpenAlex
- W4244010628
- Cited by
- 525
- References
- 9
- FWCI
- 20.77
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
