The DOI matches its Crossref record.
Total Quality Management: Empirical, Conceptual, and Practical Issues
Abstract
In recent years, Total Quality Management has become something of a social movement in the United States. This commentary returns to the writings of the movement's founders--W. Edwards Deming, Joseph Juran, and Kaoru Ishikawa--to assess the coherence, distinctiveness, and likely perseverance of this provocative management philosophy. We identify a number of gaps in what is known about TQM processes and outcomes, and explore the congruence between TQM practices and behavioral science knowledge about motivation, learning, and change in social systems. The commentary concludes with a prognosis about the future of TQM--including some speculations about what will be needed if TQM is to take root and prosper in the years to come.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cited by
Role congruity theory of prejudice toward female leaders.
Eagly, A. H., & Karau, S. J. (2002) · Psychological Review · doi:10.1037//0033-295x.109.3.573 · Cited by 7,300
Reconceptualizing Organizational Routines as a Source of Flexibility and Change
Feldman, M. S., & Pentland, B. T. (2003) · Administrative Science Quarterly · doi:10.2307/3556620 · Cited by 4,020
Lean manufacturing: context, practice bundles, and performance
Shah, R., & Ward, P. T. (2003) · Journal of Operations Management · doi:10.1016/s0272-6963(02)00108-0 · Cited by 2,897
The Challenge of Innovation Implementation
Klein, K. J., & Sorra, J. S. (1996) · The Academy of Management Review · doi:10.2307/259164 · Cited by 2,113
Disrupted Routines: Team Learning and New Technology Implementation in Hospitals
Edmondson, A. C., Bohmer, R. M., & Pisano, G. P. (2001) · Administrative Science Quarterly · doi:10.2307/3094828 · Cited by 1,729
Perspective: Linking Design Thinking with Innovation Outcomes through Cognitive Bias Reduction
Liedtka, J. (2015) · Journal of Product Innovation Management · doi:10.1111/jpim.12163 · Cited by 951
Hackman, J. R., & Wageman, R. (2014) · IEEE Engineering Management Review · doi:10.1109/emr.2014.6966945 · Cited by 846
Self-citationLinking routines to operations capabilities: A new perspective
Peng, D. X., Schroeder, R. G., & Shah, R. (2008) · Journal of Operations Management · doi:10.1016/j.jom.2007.11.001 · Cited by 612
de Treville, S., & Antonakis, J. (2006) · Journal of Operations Management · doi:10.1016/j.jom.2005.04.001 · Cited by 549
McAdam, D., & Scott, W. R. (2005) · Social Movements and Organization Theory · doi:10.1017/cbo9780511791000.003 · Cited by 516
A critical look at Lean thinking in healthcare
Young, T. P., & McClean, S. I. (2008) · Quality and Safety in Health Care · doi:10.1136/qshc.2006.020131 · Cited by 255
Sequential Variety in Work Processes
Pentland, B. T. (2003) · Organization Science · doi:10.1287/orsc.14.5.528.16760 · Cited by 152
The Effective Design of Work Under Total Quality Management
Victor, B., Boynton, A., & Stephens-Jahng, T. (2000) · Organization Science · doi:10.1287/orsc.11.1.102.12566 · Cited by 101
Creating a Just and Democratic Workplace: More Engagement, Less Hierarchy
Rothschild, J. (2000) · Contemporary Sociology · doi:10.2307/2654944 · Cited by 72
Parker, L. E., de Pillis, E., Altschuler, A., Rubenstein, L. V., & Meredith, L. S. (2007) · Qualitative Health Research · doi:10.1177/1049732307307447 · Cited by 63
Applying Quality Improvement Principles to Achieve Healthy Work Organizations
Sainfort, F., Karsh, B.-T., Booske, B. C., & Smith, M. J. (2001) · The Joint Commission Journal on Quality Improvement · doi:10.1016/s1070-3241(01)27041-2 · Cited by 60
PERSISTENCE AND CHANGE AMONG NATIONALLY FEDERATED SOCIAL MOVEMENTS
McCarthy, J. D. (2005) · Social Movements and Organization Theory · doi:10.1017/cbo9780511791000.011 · Cited by 37
Student-involved data use: Establishing the evidence base
Jimerson, J. B., & Reames, E. (2015) · Journal of Educational Change · doi:10.1007/s10833-015-9246-4 · Cited by 23
Using Lean Six Sigma to Reduce Patient Cycle Time in a Nonprofit Community Clinic
Kovach, J. V., & Ingle, D. (2019) · Quality Management in Health Care · doi:10.1097/qmh.0000000000000215 · Cited by 18
Metadata
- Authors
- Hackman, J. R., & Wageman, R.
- Venue
- Administrative Science Quarterly
- Publisher
- JSTOR
- Published
- 1995-06
- Volume
- 40
- Issue
- 2
- Pages
- 309
- ISSN
- 0001-8392 (ISSN-L)
- OpenAlex
- W2009591563
- Cited by
- 1,629
- References
- 0
- FWCI
- 73.66
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
