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Cited by 454Knowledge Management and SharingOrganizational Learning and LeadershipInnovation and Knowledge Management

An organizational memory approach: To information management

Anand, Vikas, Manz, Charles C., Glick, William H.·1998·The Academy of Management Review
DOI 10.2307/259063
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Abstract

We extend and adapt a model of group memory to organizations. Using this extended model, they identify information management challenges of the next century and suggest that organizations can address these challenges by locating a large portion of their information-processing activities outside their formal boundaries, by adopting novel socialization tactics, and by focusing on the management of soft knowledge forms (e.g., tacit knowledge, judgment, and intuitive abilities). Whereas current theories increasingly equate information management with the management of information technology, we argue that information technology needs to be complemented by organization-level processes related to organizational memory.

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  • The information stored in the memories of individual members of a group can be grouped into internal and external components.

    “The information stored in the memories of individual members of the group can be grouped into internal and external components.The internal component consists of information known personally by the members of the group.The external component consists of information, not known personally by the members, but that can be retrieved when needed (Anand et al., 1998).”

    From Linking knowledge management, organizational learning and memory (2020) · cites this paper as Anand et al., 1998

  • The encoding, storage, and retrieval of information of a group are provided by various communication interactions or transactions between members of the group.

    “The model proposes that the encoding, storage and retrieval of information of the group are provided by various communication interactions or transactions between members of the group.”

    From Linking knowledge management, organizational learning and memory (2020) · cites this paper as Anand et al., 1998

  • The transactional memory model integrates information retained in memory of a group into two components: information stored by members in their individual memories and directories held by members that identify existence, location, and recovery media of information held by other individuals.

    “The transactional memory model was developed by Wegner, Giuliano, and Hertel (1985), Wegner (1987), Wegner, Erber, and Raymond (1991), Barnier and Sutton (2008).Integrated the information retained in memory of a group into two components, the information stored by the members of the group in their individual memories and the directories held by members of the group that identified the existence,”

    From Linking knowledge management, organizational learning and memory (2020) · cites this paper as Anand et al., 1998

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Authors
Anand, V., Manz, C. C., & Glick, W. H.
Affiliations
Arizona State University (US)
Venue
The Academy of Management Review
Publisher
Academy of Management
Published
1998-10
Volume
23
Issue
4
Pages
796
ISSN
0363-7425 (ISSN-L)
DOI
10.2307/259063
OpenAlex
W2013867326
Cited by
454
References
0
Citations by year
2026: 20 · 2025: 6 · 2024: 6 · 2023: 9 · 2022: 9 · 2021: 12 · 2020: 9 · 2019: 11 · 2018: 31 · 2017: 10 · 2016: 13 · 2015: 11 · 2014: 14 · 2013: 15 · 2012: 31
FWCI
71.06
Type
journal article
Language
en
Open access
closed
Locations
Academy of Management Review (publishedVersion)
Topics
  • Social Sciences › Communication › Knowledge Management and Sharing
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Learning and Leadership
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
Keywords
institutional memory, group memory, information management, tacit knowledge, knowledge management, information technology management, socialization tactics, organizational processes

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