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Brand Loyalty: Measurement and Management
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Citations
Cited by
Chaudhuri, A., & Holbrook, M. B. (2001) · Journal of Marketing · doi:10.1509/jmkg.65.2.81.18255 · Cited by 6,674
E-satisfaction and e-loyalty: A contingency framework
Anderson, R. E., & Srinivasan, S. S. (2003) · Psychology & Marketing · doi:10.1002/mar.10063 · Cited by 2,310
Customer engagement: exploring customer relationships beyond purchase.
Vivek, S. D., Beatty, S. E., & Morgan, R. M. (2012) · Journal of Marketing Theory and Practice · doi:10.2753/mtp1069-6679200201 · Cited by 2,089
Ganesh, J., Arnold, M. J., & Reynolds, K. E. (2000) · Journal of Marketing · doi:10.1509/jmkg.64.3.65.18028 · Cited by 1,305
Relationship quality as a predictor of B2B customer loyalty
Rauyruen, P., & Miller, K. E. (2007) · Journal of Business Research · doi:10.1016/j.jbusres.2005.11.006 · Cited by 1,123
Destination image and tourist loyalty: a meta-analysis
Zhang, H., Fu, X., Cai, L. A., & Lu, L. (2014) · Tourism Management · doi:10.1016/j.tourman.2013.06.006 · Cited by 1,098
Corporate image and corporate reputation in customers’ retention decisions in services
Nguyen, N., & Leblanc, G. (2001) · Journal of Retailing and Consumer Services · doi:10.1016/s0969-6989(00)00029-1 · Cited by 1,072
Lichtenstein, D. R., Netemeyer, R. G., & Burton, S. (1990) · Journal of Marketing · doi:10.1177/002224299005400305 · Cited by 1,054
A Catastrophe Model for Developing Service Satisfaction Strategies
Oliva, T. A., Oliver, R. L., & MacMillan, I. C. (1992) · Journal of Marketing · doi:10.2307/1252298 · Cited by 812
Bai, B., Law, R., & Wen, I. (2008) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2007.10.008 · Cited by 749
Social identity perspective on brand loyalty
He, H., Li, Y., & Harris, L. (2012) · Journal of Business Research · doi:10.1016/j.jbusres.2011.03.007 · Cited by 561
The antecedents of consumer loyalty in retail banking
Lewis, B. R., & Soureli, M. (2006) · Journal of Consumer Behaviour · doi:10.1002/cb.46 · Cited by 339
The Loyal Traveler: Examining a Typology of Service Patronage
Pritchard, M. P., & Howard, D. R. (1997) · Journal of Travel Research · doi:10.1177/004728759703500401 · Cited by 314
Casaló, L., Flavián, C., & Guinalíu, M. (2008) · Computers in Human Behavior · doi:10.1016/j.chb.2007.01.017 · Cited by 308
User acceptance of media tablets: An empirical examination of perceived value
Yu, J., Lee, H., Ha, I., & Zo, H. (2017) · Telematics and Informatics · doi:10.1016/j.tele.2015.11.004 · Cited by 161
Huang, D., Markovitch, D. G., & Stough, R. A. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103600 · Cited by 125
The moderating role of switching barriers on customer loyalty in the life insurance industry
Chen, M.-F., & Wang, L.-H. (2009) · The Service Industries Journal · doi:10.1080/02642060902764574 · Cited by 86
Time-varying effects in the analysis of customer loyalty: A case study in insurance
Guillén, M., Nielsen, J. P., Scheike, T. H., & Pérez-Marín, A. M. (2012) · Expert Systems with Applications · doi:10.1016/j.eswa.2011.09.045 · Cited by 65
The impact of convenience in a click and collect retail setting: A consumer-based approach
Vyt, D., Jara, M., Mevel, O., Morvan, T., & Morvan, N. (2022) · International Journal of Production Economics · doi:10.1016/j.ijpe.2022.108491 · Cited by 53
Online loyalty and its interaction with switching barriers
Mutum, D., Mohd Ghazali, E., Nguyen, B., & Arnott, D. (2014) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2014.08.012 · Cited by 45
Metadata
- Authors
- Berkowitz, E. N., Jacoby, J., & Chestnut, R.
- Venue
- Journal of Marketing Research
- Publisher
- JSTOR
- Published
- 1978-11
- Volume
- 15
- Issue
- 4
- Pages
- 659
- ISSN
- 0022-2437 (ISSN-L)
- OpenAlex
- W2973112306
- Cited by
- 974
- References
- 0
- FWCI
- 4.32
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.