The DOI matches its Crossref record.
A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process
Abstract
Priscilla A. LaBarbera, David Mazursky, A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process, Journal of Marketing Research, Vol. 20, No. 4 (Nov., 1983), pp. 393-404
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cited by
Telehealth and patient satisfaction: a systematic review and narrative analysis
Kruse, C. S., Krowski, N., Rodriguez, B., Tran, L., Vela, J., & Brooks, M. (2017) · BMJ Open · doi:10.1136/bmjopen-2017-016242 · Cited by 1,350
Understanding e-learning continuance intention: An extension of the Technology Acceptance Model
Roca, J. C., Chiu, C.-M., & Martínez, F. J. (2006) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2006.01.003 · Cited by 1,399
Smith, A. K., & Bolton, R. N. (1998) · Journal of Service Research · doi:10.1177/109467059800100106 · Cited by 798
Ping, R. A. (1993) · Journal of Retailing · doi:10.1016/0022-4359(93)90010-g · Cited by 727
Blodgett, J. G., Granbois, D. H., & Walters, R. G. (1993) · Journal of Retailing · doi:10.1016/0022-4359(93)90015-b · Cited by 624
Foundations of the American Customer Satisfaction Index
Anderson, E. W., & Fornell, C. (2000) · Total Quality Management · doi:10.1080/09544120050135425 · Cited by 553
The Positive and Negative Effects of Switching Costs on Relational Outcomes
Jones, M. A., Reynolds, K. E., Mothersbaugh, D. L., & Beatty, S. E. (2007) · Journal of Service Research · doi:10.1177/1094670507299382 · Cited by 446
Nguyen, N., & LeBlanc, G. (1998) · International Journal of Bank Marketing · doi:10.1108/02652329810206707 · Cited by 369
Lin, J.-S. C., & Hsieh, P.-L. (2007) · Computers in Human Behavior · doi:10.1016/j.chb.2005.07.006 · Cited by 332
Ennew, C. T., & Binks, M. R. (1996) · British Journal of Management · doi:10.1111/j.1467-8551.1996.tb00116.x · Cited by 279
Toufaily, E., Ricard, L., & Perrien, J. (2013) · Journal of Business Research · doi:10.1016/j.jbusres.2012.05.011 · Cited by 263
The Role of Customer Affection and Trust in Loyalty Rebuilding after Service Failure and Recovery
La, S., & Choi, B. (2012) · The Service Industries Journal · doi:10.1080/02642069.2011.529438 · Cited by 133
Metadata
- Authors
- LaBarbera, P. A., & Mazursky, D.
- Venue
- Journal of Marketing Research
- Publisher
- JSTOR
- Published
- 1983-11
- Volume
- 20
- Issue
- 4
- Pages
- 393
- ISSN
- 0022-2437 (ISSN-L)
- OpenAlex
- W4237515526
- Cited by
- 391
- References
- 0
- FWCI
- 2.62
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
