The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

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Evaluating structural equation models with unobservable variables and measurement error

Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190 · see citing works

Structural equation modeling in practice: A review and recommended two-step approach

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Comparative fit indexes in structural models.

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Developing buyer-seller relationships

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The use of pledges to build and sustain commitment in distribution channels

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Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis

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Consumer Switching Costs: A Typology, Antecedents, and Consequences

Burnham, T. A., Frels, J. K., & Mahajan, V. (2003) · Journal of the Academy of Marketing Science · doi:10.1177/0092070302250897 · Cited by 1,858 · see citing works

Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context

Lam, S. Y., Shankar, V., Erramilli, M. K., & Murthy, B. (2004) · Journal of the Academy of Marketing Science · doi:10.1177/0092070304263330 · Cited by 1,828 · see citing works

Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers

Ganesh, J., Arnold, M. J., & Reynolds, K. E. (2000) · Journal of Marketing · doi:10.1509/jmkg.64.3.65.18028 · Cited by 1,305 · see citing works

"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors

Bansal, H. S. (2005) · Journal of the Academy of Marketing Science · doi:10.1177/0092070304267928 · Cited by 975 · see citing works

A Three-Component Model of Customer to Service Providers

Bansal, H. S., Irving, P. G., & Taylor, S. F. (2004) · Journal of the Academy of Marketing Science · doi:10.1177/0092070304263332 · Cited by 934 · see citing works

Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes

Jones, M. A., Mothersbaugh, D. L., & Beatty, S. E. (2002) · Journal of Business Research · doi:10.1016/s0148-2963(00)00168-5 · Cited by 909 · see citing works

A cross-cultural study of switching barriers and propensity to stay with service providers

Patterson, P. G., & Smith, T. (2003) · Journal of Retailing · doi:10.1016/s0022-4359(03)00009-5 · Cited by 515 · see citing works

Switching barriers in consumer markets: an investigation of the financial services industry

Colgate, M., & Lang, B. (2001) · Journal of Consumer Marketing · doi:10.1108/07363760110393001 · Cited by 457 · see citing works

Building, measuring, and profiting from customer loyalty

Watson, G. F., Beck, J. T., Henderson, C. M., & Palmatier, R. W. (2015) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-015-0439-4 · Cited by 375 · see citing works

The impact of satisfaction and payment equity on cross-buying

Verhoef, P. C., Franses, P. H., & Hoekstra, J. C. (2001) · Journal of Retailing · doi:10.1016/s0022-4359(01)00052-5 · Cited by 276 · see citing works

The impact of culture on the relationship between governance and opportunism in outsourcing relationships

Handley, S. M., & Angst, C. M. (2015) · Strategic Management Journal · doi:10.1002/smj.2300 · Cited by 213 · see citing works

Switching barriers in business‐to‐business services: a qualitative study

Yanamandram, V., & White, L. (2006) · International Journal of Service Industry Management · doi:10.1108/09564230610656980 · Cited by 187 · see citing works

Buyers’ perceived switching costs and switching: a meta-analytic assessment of their antecedents

Pick, D., & Eisend, M. (2014) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-013-0349-2 · Cited by 173 · see citing works

The Antecedents of Customer Loyalty: An Empirical Investigation in Life Insurance Context

Banaras Hindu University, F. O. M. S., Alok, K. R., & Srivastava, M. (2013) · Journal of Competitiveness · doi:10.7441/joc.2013.02.10 · Cited by 141 · see citing works

The effects of supplier capabilities on industrial customers’ loyalty: the role of dependence

Scheer, L. K., Miao, C. F., & Garrett, J. (2010) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-008-0129-6 · Cited by 127 · see citing works

Multi-dimensional analysis of perceived switching costs

Barroso, C., & Picón, A. (2012) · Industrial Marketing Management · doi:10.1016/j.indmarman.2011.06.020 · Cited by 122 · see citing works

A model of customer retention of dissatisfied business services customers

White, L., & Yanamandram, V. (2007) · Managing Service Quality: An International Journal · doi:10.1108/09604520710744317 · Cited by 99 · see citing works

The moderating role of switching barriers on customer loyalty in the life insurance industry

Chen, M.-F., & Wang, L.-H. (2009) · The Service Industries Journal · doi:10.1080/02642060902764574 · Cited by 86 · see citing works

Inertia in services: causes and consequences for switching

Gray, D. M., D’Alessandro, S., Johnson, L. W., & Carter, L. (2017) · Journal of Services Marketing · doi:10.1108/jsm-12-2014-0408 · Cited by 73 · see citing works