The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
The SOCO Scale: A Measure of the Customer Orientation of Salespeople
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Coefficient Alpha and the Internal Structure of Tests
Cronbach, L. J. (1951) · Psychometrika · doi:10.1007/bf02310555 · Cited by 43,931
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Response Sets and Test Validity
Cronbach, L. J. (1946) · Educational and Psychological Measurement · doi:10.1177/001316444600600405 · Cited by 898
Cited by
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Lichtenstein, D. R., Netemeyer, R. G., & Burton, S. (1990) · Journal of Marketing · doi:10.1177/002224299005400305 · Cited by 1,054
Customer-based corporate reputation of a service firm: scale development and validation
Walsh, G., & Beatty, S. E. (2007) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0015-7 · Cited by 899
Customer-sales associate retail relationships
Beatty, S. (1996) · Journal of Retailing · doi:10.1016/s0022-4359(96)90028-7 · Cited by 855
Trust Earning Perceptions of Sellers and Buyers
Hawes, J. M., Mast, K. E., & Swan, J. E. (2013) · Journal of Personal Selling and Sales Management · doi:10.1080/08853134.1989.10754508 · Cited by 278
Metadata
- Authors
- Saxe, R., & Weitz, B. A.
- Venue
- Journal of Marketing Research
- Publisher
- JSTOR
- Published
- 1982-08
- Volume
- 19
- Issue
- 3
- Pages
- 343
- ISSN
- 0022-2437 (ISSN-L)
- OpenAlex
- W1966518808
- Cited by
- 1,043
- References
- 3
- FWCI
- 0.00
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The SOCO Scale: A Measure of the Customer Orientation of Salespeople. https://app.cochat.ai/papers/10.2307/3151568
- The paper
- Saxe, R., & Weitz, B. A. (1982). The SOCO Scale: A Measure of the Customer Orientation of Salespeople. Journal of Marketing Research. https://doi.org/10.2307/3151568
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
