The DOI matches its Crossref record.
Organizational Culture as a Source of High Reliability
Abstract
Organizations in which reliable performance is a more pressing issue than efficient performance often must learn to cope with incomprehensible technologies by means other than trial and error, since the cost of failure is too high. Discovery and consistent application of substitutes for trial and error—such as imagination, simulation, vicarious experience, and stories—contribute to heightened reliability. Organizational culture is integral to the creation of effective substitutes. Using examples taken from air traffic control, nuclear power generation, and naval carrier operations, this article demonstrates that closer attention to the ways people construct meaning can suggest new ways to improve reliability.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cited by
Human error: models and management
Reason, J. (2000) · BMJ · doi:10.1136/bmj.320.7237.768 · Cited by 5,665
Engineering a Safer World: Systems Thinking Applied to Safety
(2012) · Choice Reviews Online · doi:10.5860/choice.49-6305 · Cited by 1,566
The dark side of organizations: mistake, misconduct, and disaster.
Vaughan, D. (1999) · Annual Review of Sociology · doi:10.1146/annurev.soc.25.1.271 · Cited by 1,072
Developing design propositions through research synthesis
Denyer, D., Tranfield, D., & van Aken, J. E. (2008) · Organization Studies · doi:10.1177/0170840607088020 · Cited by 1,057
Learning from Complexity: Effects of Prior Accidents and Incidents on Airlines' Learning
Haunschild, P. R., & Sullivan, B. N. (2002) · Administrative Science Quarterly · doi:10.2307/3094911 · Cited by 494
The Resilience Architecture Framework: Four organizational archetypes
Mamouni Limnios, E. A., Mazzarol, T., Ghadouani, A., & Schilizzi, S. G. M. (2014) · European Management Journal · doi:10.1016/j.emj.2012.11.007 · Cited by 319
A framework for understanding the development of organisational safety culture
Parker, D., Lawrie, M., & Hudson, P. (2006) · Safety Science · doi:10.1016/j.ssci.2005.10.004 · Cited by 295
Ashmos, D. P., Duchon, D., & McDaniel, R. R. (1998) · Decision Sciences · doi:10.1111/j.1540-5915.1998.tb01343.x · Cited by 112
General attributes of safe organisations
Schulman, P. R. (2004) · Quality and Safety in Health Care · doi:10.1136/qshc.2003.009613 · Cited by 104
Macrae, C. (2022) · Risk Analysis · doi:10.1111/risa.13850 · Cited by 76
Implementing multidisciplinary tumor boards in oncology: a narrative review
Mano, M. S., çitaku, F. T., & Barach, P. (2022) · Future Oncology · doi:10.2217/fon-2021-0471 · Cited by 59
Leape, L., Epstein, A. M., & Hamel, M. B. (2002) · New England Journal of Medicine · doi:10.1056/nejme020123 · Cited by 56
Safety organizing, emotional exhaustion, and turnover in hospital nursing units
Vogus, T. J., Cooil, B., Sitterding, M., & Everett, L. Q. (2014) · Medical Care · doi:10.1097/mlr.0000000000000169 · Cited by 50
Metadata
- Authors
- Weick, K. E.
- Venue
- California Management Review
- Publisher
- SAGE Publications
- Published
- 1987-01
- Volume
- 29
- Issue
- 2
- Pages
- 112-127
- ISSN
- 0008-1256 (ISSN-L)
- 2162-8564
- OpenAlex
- W1999851503
- Cited by
- 1,341
- References
- 0
- FWCI
- 34.24
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
