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Cited by 367Service and Product InnovationCorporate Governance and ManagementERP Systems Implementation and Impact

The DOI matches its Crossref record; 69 of the 71 references it cites were found in a registry or an index.

Exploring Value Cocreation in Relationships Between an ERP Vendor and Its Partners: A Revelatory Case Study1

Sarker, Suprateek, Sarker, Saonee, Sahaym, Arvin, Bjørn-Andersen, Niels·2012·MIS Quarterly
DOI 10.2307/41410419
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Abstract

Contemporary business organizations are increasingly turning their attention to jointly creating value with a variety of stakeholders, such as individual customers and other business organizations. However, a review of the literature reveals that very few studies have systematically examined value cocreation within business-to-business (B2B) contexts. Using a revelatory case study of the relationship between an ERP vendor with a global reputation and its partners, and informed by the resource-based view of the firm and related theoretical perspectives, we develop an understanding of value cocreation in B2B alliances associated with selling, extending, and implementing packaged software, specifically ERP systems. Our study reveals that there are different mechanisms underlying value cocreation within B2B alliances, and also points to several categories of contingency factors that influence these mechanisms. In addition to providing insights about the phenomenon of cocreation itself, the study contributes to the stream of packaged software literature, where the implications of value cocreation in alliances between packaged software vendors and their partners for the client organizations have not been sufficiently explored.

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Citations

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Research works printed but not linked: 5

  1. Ahuja, 2000, The Duality of Collaboration: Inducements and Opportunities in the Formation of Interfirm Linkages, Strategic Management Journal, 95
  2. Bamford, 2004, Envisioning Collaboration: Mastering Alliance Strategies
  3. Charmaz, 2000, Grounded Theory: Objectivist and Constructivist Methods, 509
  4. Davenport, 1998, Working Knowledge
  5. Panorama, 2011, ERP Vendor Analysis

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Metadata

Authors
Sarker, S., Sarker, S., Sahaym, A., & Bjørn-Andersen, N.
Affiliations
  • Washington State University (US)
  • Department of IT Management, Copenhagen Business School, DK-2000 Frederiksberg Denmark
ORCID
Venue
MIS Quarterly
Publisher
MIS Quarterly
Published
2012-03-01
Volume
36
Issue
1
Pages
317-338
ISSN
  • 0276-7783 (ISSN-L)
  • 2162-9730
DOI
10.2307/41410419
OpenAlex
W88170234
Cited by
367
References
71
Citations by year
2026: 19 · 2025: 19 · 2024: 16 · 2023: 26 · 2022: 24 · 2021: 33 · 2020: 29 · 2019: 28 · 2018: 28 · 2017: 19 · 2016: 19 · 2015: 33 · 2014: 41 · 2013: 19 · 2012: 13
FWCI
96.83
Type
journal article
Language
en
Open access
closed
Locations
MIS Quarterly (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
  • Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
Keywords
value co-creation, enterprise resource planning, packaged software, resource-based view, contingency factors, software implementation

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