The listening bureaucrat: Responsiveness in public administration

The Marketization of the Nonprofit Sector: Civil Society at Risk?

Eikenberry, A. M., & Kluver, J. D. (2004) · Public Administration Review · doi:10.1111/j.1540-6210.2004.00355.x · Cited by 1,292 · see citing works

Citizen‐Centered Collaborative Public Management

Cooper, T. L., Bryer, T. A., & Meek, J. W. (2006) · Public Administration Review · doi:10.1111/j.1540-6210.2006.00668.x · Cited by 431 · see citing works

The Community of Inquiry

Shields, P. M. (2003) · Administration & Society · doi:10.1177/0095399703256160 · Cited by 208 · see citing works

Politics of E‐Government: E‐Government and the Political Control of Bureaucracy

Ahn, M. J., & Bretschneider, S. I. (2011) · Public Administration Review · doi:10.1111/j.1540-6210.2011.02225.x · Cited by 204 · see citing works

Public Participation and Organizational Performance: Evidence from State Agencies

Neshkova, M. I., & Guo, H. (2011) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/mur038 · Cited by 191 · see citing works

Big Questions in Administrative Ethics: A Need for Focused, Collaborative Effort

Cooper, T. L. (2004) · Public Administration Review · doi:10.1111/j.1540-6210.2004.00386.x · Cited by 185 · see citing works

Advances in the Study of Democratic Responsiveness: An Introduction

Esaiasson, P., & Wlezien, C. B. (2016) · Comparative Political Studies · doi:10.1177/0010414016633226 · Cited by 170 · see citing works

Administration by Algorithm? Public Management meets Public Sector Machine Learning

Veale, M., & Brass, I. (2019) · doi:10.31235/osf.io/mwhnb · Cited by 316 · see citing works

The Effect of Bureaucratic Responsiveness on Citizen Participation

Sjöberg, F. M., Mellon, J., & Peixoto, T. C. (2017) · Public Administration Review · doi:10.1111/puar.12697 · Cited by 150 · see citing works

Planners' Role: Torn between Dialogical Ideals and Neo-liberal Realities

Sager, T. Ø. (2008) · European Planning Studies · doi:10.1080/09654310802513948 · Cited by 147 · see citing works

Administration by Algorithm?

Veale, M., & Brass, I. (2019) · Oxford University Press eBooks · doi:10.1093/oso/9780198838494.003.0006 · Cited by 316 · see citing works

The Accountability Paradox in an Age of Reinvention

Jos, P. H., & Tompkins, M. E. (2004) · Administration & Society · doi:10.1177/0095399704263479 · Cited by 124 · see citing works

The Importance of Trust in Government for Public Administration: The Case of Zoning

Cooper, C. A., Knotts, H. G., & Brennan, K. M. (2008) · Public Administration Review · doi:10.1111/j.1540-6210.2008.00882.x · Cited by 118 · see citing works

Public Trust in Government Administrators

Houston, D. J., & Harding, L. H. (2013) · Public Integrity · doi:10.2753/pin1099-9922160103 · Cited by 121 · see citing works

Toward a Relevant Agenda for a Responsive Public Administration

Bryer, T. A. (2006) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/mul010 · Cited by 106 · see citing works

Paternalistic or Participatory Governance? Examining Opportunities for Client Participation in Nonprofit Social Service Organizations

LeRoux, K. (2009) · Public Administration Review · doi:10.1111/j.1540-6210.2009.01996.x · Cited by 102 · see citing works

Citizens’ e-participation on agenda setting in local governance: Do individual social capital and e-participation management matter?

Lee, J., & Kim, S. (2017) · Public Management Review · doi:10.1080/14719037.2017.1340507 · Cited by 94 · see citing works

Soldiers, Pollsters, and International Crises: Public Opinion and the Military’s Advice on the Use of Force

Lin-Greenberg, E. (2021) · Foreign Policy Analysis · doi:10.1093/fpa/orab009 · Cited by 91 · see citing works

Does Gender Matter? The Effect of Gender Representation of Public Bureaucracy on Governmental Performance

Park, S. (2012) · The American Review of Public Administration · doi:10.1177/0275074012439933 · Cited by 85 · see citing works

Why Public Financial Management Matters

Kioko, S. N., Marlowe, J., Matkin, D. S. T., et al. (2010) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/muq060 · Cited by 74 · see citing works

Professionals and the Conflicting Forces of Administrative Modernization and Civic Engagement

Nalbandian, J. (2005) · The American Review of Public Administration · doi:10.1177/0275074005279897 · Cited by 73 · see citing works

More E-Government, Less Street-Level Bureaucracy? On Legitimacy and the Human Side of Public Administration

Jansson, G., & Erlingsson, G. Ó. (2014) · Journal of Information Technology & Politics · doi:10.1080/19331681.2014.908155 · Cited by 66 · see citing works

The Heart of the Profession: Understanding Public Service Values

Molina, A. D., & McKeown, C. L. (2012) · Journal of Public Affairs Education · doi:10.1080/15236803.2012.12001689 · Cited by 66 · see citing works

Conceptualizing the use of public involvement in health policy decision-making

Li, K. K., Abelson, J., Giacomini, M. K., & Contandriopoulos, D. (2015) · Social Science & Medicine · doi:10.1016/j.socscimed.2015.05.023 · Cited by 63 · see citing works

A framework of social media engagement: Case studies with food and consumer organisations in the UK and Ireland

Panagiotopoulos, P., Shan, L. C., Barnett, J. C., Regan, Á., & McConnon, Á. (2015) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2015.02.006 · Cited by 61 · see citing works

A signaling perspective on bureaucratic encounters: How public officials interpret signals and cues

Raaphorst, N., & de Walle, S. V. (2017) · Social Policy and Administration · doi:10.1111/spol.12369 · Cited by 60 · see citing works

Civil society organizations and deliberative policy making: interpreting environmental controversies in the deliberative system

Dodge, J. E. (2014) · Policy Sciences · doi:10.1007/s11077-014-9200-y · Cited by 57 · see citing works

Double Standards in Frontline Decision Making: A Theoretical and Empirical Exploration

Raaphorst, N., & Groeneveld, S. M. (2018) · Administration & Society · doi:10.1177/0095399718760587 · Cited by 54 · see citing works

Government responsiveness and citizen satisfaction: Evidence from environmental governance

Nie, L., & Wang, H. (2022) · Governance · doi:10.1111/gove.12723 · Cited by 52 · see citing works

Active Citizen E-Participation in Local Governance: Do Individual Social Capital and E-Participation Management Matter?

Lee, J., & Kim, S. (2014) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2014.259 · Cited by 57 · see citing works

Exploring the antecedents of municipal managers’ attitudes towards citizen participation

Liao, Y., & Schachter, H. L. (2017) · Public Management Review · doi:10.1080/14719037.2017.1363903 · Cited by 53 · see citing works

Citizen Input in the Budget Process

Guo, H., & Neshkova, M. I. (2012) · The American Review of Public Administration · doi:10.1177/0275074012443588 · Cited by 49 · see citing works

Accomplishing the Public Encounter: A Case for Ethnomethodology in Public Administration Research

Hand, L. C., & Catlaw, T. J. (2019) · Perspectives on Public Management and Governance · doi:10.1093/ppmgov/gvz004 · Cited by 41 · see citing works

Automated decision-making and good administration: Views from inside the government machinery

Røhl, U. B. U. (2023) · Government Information Quarterly · doi:10.1016/j.giq.2023.101864 · Cited by 47 · see citing works

Pragmatic Discourse and Administrative Legitimacy

Box, R. C. (2002) · The American Review of Public Administration · doi:10.1177/0275074002032001002 · Cited by 36 · see citing works

Perceived Public Participation Efficacy

Campbell, J. W., & Im, T. (2016) · Public Personnel Management · doi:10.1177/0091026016664899 · Cited by 39 · see citing works

Sustainable innovation in public procurement: the decisive role of the individual

Eikelboom, M. E., Gelderman, C., & Semeijn, J. (2018) · Journal of Public Procurement · doi:10.1108/jopp-09-2018-012 · Cited by 34 · see citing works

Executive Behavior and Decision Making in Small U.S. Cities

French, P. E., & Folz, D. H. (2004) · The American Review of Public Administration · doi:10.1177/0275074003259186 · Cited by 33 · see citing works

Relational Process Ontology

Stout, M., & Love, J. M. (2013) · Administration & Society · doi:10.1177/0095399713490692 · Cited by 32 · see citing works

City Management in the 1990s

Wheeland, C. M. (2000) · Administration & Society · doi:10.1177/00953990022019425 · Cited by 32 · see citing works

What Makes an Organization Public? Managers’ Perceptions in the Mental Health and Substance Abuse Treatment System

Merritt, C. C. (2019) · The American Review of Public Administration · doi:10.1177/0275074019829610 · Cited by 33 · see citing works

The Courage to Listen

Catlaw, T. J., Rawlings, K. C., & Callen, J. C. (2014) · Administrative Theory & Praxis · doi:10.2753/atp1084-1806360203 · Cited by 31 · see citing works

Positive Peace—A Necessary Touchstone for Public Administration

Rissler, G. E., & Shields, P. M. (2018) · Administrative Theory & Praxis · doi:10.1080/10841806.2018.1479549 · Cited by 30 · see citing works

Responsiveness of local government officials: insights and lessons from participatory planning and budgeting

Panday, P. K., & Chowdhury, S. (2020) · Asia Pacific Journal of Public Administration · doi:10.1080/23276665.2020.1742753 · Cited by 30 · see citing works

Stakeholder stories: Exploring social tourism networks

Minnaert, L. (2020) · Annals of Tourism Research · doi:10.1016/j.annals.2020.102979 · Cited by 30 · see citing works

Toward a Pragmatic Model of Public Responsiveness: Implications for Enhancing Public Administrators’ Responsiveness to Citizen Demands

Liao, Y. (2016) · International Journal of Public Administration · doi:10.1080/01900692.2016.1256305 · Cited by 30 · see citing works

Views from the field: creating a place for authentic citizen participation in budgeting

Orosz, J. F. (2002) · Journal of Public Budgeting Accounting & Financial Management · doi:10.1108/jpbafm-14-03-2002-b005 · Cited by 30 · see citing works

Prolegomena to a caring bureaucracy

Bourgault, S. (2016) · European Journal of Women s Studies · doi:10.1177/1350506816643730 · Cited by 29 · see citing works

How responsiveness works in mainland China: Effects on institutional trust and political participation

Huang, Y.-H. C., Lu, Y., Choy, C. H. Y., Lang, K., & Chang, Y.-T. (2020) · Public Relations Review · doi:10.1016/j.pubrev.2019.101855 · Cited by 29 · see citing works

Back to the Future

Stout, M. (2010) · Administration & Society · doi:10.1177/0095399710363681 · Cited by 29 · see citing works

Talking policy into being—How street‐level bureaucrats and vulnerable unemployed talk about labor market participation

Caswell, D. (2019) · European Policy Analysis · doi:10.1002/epa2.1071 · Cited by 28 · see citing works

Administering Representation: The Role of Elected Administrators in Translating Citizens' Preferences into Public Policy

Miller, S. M. (2012) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/mus046 · Cited by 28 · see citing works

How Might Action Learning Be Used to Develop the Emotional Intelligence and Leadership Capacity of Public Administrators?

Kramer, R. (2007) · Journal of Public Affairs Education · doi:10.1080/15236803.2007.12001477 · Cited by 27 · see citing works

Inspectors and Enforcement at the Front Line of Government

Loyens, K. M., Schott, C., Steen, T. P. S., et al. (2018) · Springer eBooks · doi:10.1007/978-3-030-04058-1 · Cited by 27 · see citing works

Social Media and Government Responsiveness: The Case of the UK Food Standards Agency

Panagiotopoulos, P., Barnett, J. C., & Brooks, L. (2013) · Lecture notes in computer science · doi:10.1007/978-3-642-40358-3_26 · Cited by 27 · see citing works

New Questions for E-Government

Roman, A. V., & Miller, H. T. (2013) · International Journal of Electronic Government Research · doi:10.4018/jegr.2013010104 · Cited by 26 · see citing works

Mary parker follett lost and found - again, and again, and again

Feldheim, M. A. (2003) · International Journal of Organization Theory and Behavior · doi:10.1108/ijotb-07-03-2004-b003 · Cited by 26 · see citing works

Considering urban tourism in strategic spatial planning

Klepej, D., & Marot, N. (2024) · Annals of Tourism Research Empirical Insights · doi:10.1016/j.annale.2024.100136 · Cited by 25 · see citing works

Civil Service Reform in China

Jing, Y., & Zhu, Q. (2012) · Review of Public Personnel Administration · doi:10.1177/0734371x12438243 · Cited by 27 · see citing works

Involving Citizens in the Decisions of Government and Community: Neighborhood-Based Vs. Government-Based Citizen Engagement

Glaser, M. A., Yeager, S. J., & Parker, L. (2006) · Public Administration Quarterly · doi:10.1177/073491490603000202 · Cited by 25 · see citing works

Does Meritocracy Produce Desirable Outcomes for Public Organizations? Results of a Worldwide Expert Survey from 149 Nations

Mulaphong, D. (2022) · Public Integrity · doi:10.1080/10999922.2022.2074763 · Cited by 25 · see citing works

Local Government Adoption of Age Friendly Policies: An Integrated Model of Responsiveness, Multi-Level Governance and Public Entrepreneurship Theories

Keyes, L., & Benavides, A. D. (2017) · Public Administration Quarterly · doi:10.1177/073491491704100107 · Cited by 24 · see citing works

Guerrilla Statesmanship: Constitutionalizing an Ethic of Dissent

Newswander, C. B. (2014) · Public Administration Review · doi:10.1111/puar.12293 · Cited by 22 · see citing works

Policy Target Populations and Public Participation in Agency Decision Making

Neshkova, M. I., & Guo, H. (2016) · International Public Management Journal · doi:10.1080/10967494.2016.1160012 · Cited by 22 · see citing works

Best Value and Accountability: Issues and Observations

Halachmi, A., & Montgomery, V. L. (2000) · International Review of Administrative Sciences · doi:10.1177/0020852300663002 · Cited by 22 · see citing works

Building inclusive PA classrooms: The Diversity Inclusion Model

Evans, M. D., & Knepper, H. J. (2020) · Teaching Public Administration · doi:10.1177/0144739420937762 · Cited by 21 · see citing works

Delivering an MPA Emphasis in Local Governance and Community Development through Service Learning and Action Research

Stout, M. (2013) · Journal of Public Affairs Education · doi:10.1080/15236803.2013.12001731 · Cited by 21 · see citing works

The Talking Cure and the Silent Treatment: Some Limits of “Discourse” as Speech

Patterson, P. M. (2000) · Administrative Theory & Praxis · doi:10.1080/10841806.2000.11643483 · Cited by 21 · see citing works

Theoretical Perspectives on Bureaucrats: A Quest for Democratic Agents

Železnik, A., & Fink-Hafner, D. (2023) · Administration & Society · doi:10.1177/00953997231165998 · Cited by 21 · see citing works

Participatory Budgeting for Social Equity: A Comparative Analysis

Taylor, C. R., Afshan, S., & Lawrence, K. L. (2025) · Public Administration · doi:10.1111/padm.13055 · Cited by 18 · see citing works

The impact of ICT-diffusion on government effectiveness: what role for cultural practices?

Kalu, K. N. (2019) · International Journal of Organization Theory and Behavior · doi:10.1108/ijotb-07-2018-0087 · Cited by 17 · see citing works

Public Leaders Are Gendered: Making Gender Visible in Public Affairs Leadership Education

Burnier, D. (2005) · Journal of Public Affairs Education · doi:10.1080/15236803.2005.12001392 · Cited by 17 · see citing works

The politics of bounded procurement: Purists, brokers and the politics-procurement dichotomy

Roman, A. V. (2013) · Journal of Public Procurement · doi:10.1108/jopp-13-04-2013-b002 · Cited by 16 · see citing works

Serving Multiple Masters? Public Managers’ Role Perceptions in Participatory Budgeting

Migchelbrink, K., & Van de Walle, S. (2022) · Administration & Society · doi:10.1177/00953997211014476 · Cited by 16 · see citing works

Social media responsiveness in the public sector: A study of social media adoption in three functional areas of local government

Seigler, D. (2017) · International Journal of Organization Theory and Behavior · doi:10.1108/ijotb-20-01-2017-b003 · Cited by 16 · see citing works

Strict Enforcement or Responsive Regulation? How Inspector–Inspectee Interaction and Inspectors’ Role Identity Shape Decision Making

Loyens, K. M., Schott, C., & Steen, T. P. S. (2018) · Springer eBooks · doi:10.1007/978-3-030-04058-1_5 · Cited by 15 · see citing works

A Framework for Using Crowdsourcing in Government

Clark, B. Y., Zingale, N. C., Logan, J., et al. (2019) · IGI Global eBooks · doi:10.4018/978-1-5225-8182-6.ch020 · Cited by 15 · see citing works

Exposing and dismantling White culture in public administration

Love, J. M., & Stout, M. (2023) · Administrative Theory & Praxis · doi:10.1080/10841806.2023.2234245 · Cited by 15 · see citing works

Embracing others with “sympathetic understanding” and “affectionate interpretation:” Creating a relational care-centered public administration

Burnier, D. (2019) · Administrative Theory & Praxis · doi:10.1080/10841806.2019.1700460 · Cited by 14 · see citing works

Integrating emotive competencies in public affairs education

Awasthi, P., & Mastracci, S. H. (2021) · Journal of Public Affairs Education · doi:10.1080/15236803.2021.1947072 · Cited by 14 · see citing works

Professionalism as social responsibility in procurement and administration

Steinfeld, J. M., McCue, C. P., & Prier, E. (2017) · European Business Review · doi:10.1108/ebr-02-2016-0044 · Cited by 14 · see citing works

Nonvirtue is Not Apathy

Patterson, P. M. (2000) · The American Review of Public Administration · doi:10.1177/02750740022064650 · Cited by 14 · see citing works

The Impact of Employee Perceptions of Inclusion in a Racially Diverse Agency: Lessons From a State Government Survey

Trochmann, M. B., Stewart, K. B., & Ragusa, J. M. (2023) · Public personnel management · doi:10.1177/00910260231187544 · Cited by 13 · see citing works

Gender Mainstreaming and the Discursive Politics of Public Service Values

Paterson, S., & Scala, F. (2017) · Administrative Theory & Praxis · doi:10.1080/10841806.2016.1273726 · Cited by 13 · see citing works

A Virtuous Hearer: An Exploration of Epistemic Injustice and an Ethic of Care in Public Encounters

Hand, L. C. (2019) · Administrative Theory & Praxis · doi:10.1080/10841806.2019.1700457 · Cited by 13 · see citing works

Pragmatist Tools for Public Administration

Dieleman, S. (2014) · Administration & Society · doi:10.1177/0095399714541268 · Cited by 12 · see citing works

Achieving Equality in Progressive Contexts: Queer(Y)Ing Public Administration

Matthews, P. J., & Poyner, C. (2020) · Public Administration Quarterly · doi:10.37808/paq.44.4.3 · Cited by 12 · see citing works

Creating Civic Bureaucrats

Johnson, B. J. (2011) · International Public Management Journal · doi:10.1080/10967494.2011.588887 · Cited by 12 · see citing works

From Dual Policy to Dual Attitudes

Bennett, J. B., & Lehman, W. E. K. (1997) · Review of Public Personnel Administration · doi:10.1177/0734371x9701700105 · Cited by 12 · see citing works

Agonistic Moderation

Staniševski, D. M. (2014) · Administration & Society · doi:10.1177/0095399714553730 · Cited by 11 · see citing works

Le féminisme du care et la pensée politique d’Hannah Arendt

Bourgault, S. (2015) · Recherches féministes · doi:10.7202/1030991ar · Cited by 11 · see citing works

Into the Woods

Evans, K. G. (2010) · Administration & Society · doi:10.1177/0095399710386433 · Cited by 11 · see citing works

The Manifestation of New Public Service Principles in Small-town Government: A Case Study of Grand Island, New York

Rivera, J. D., & Uttaro, A. (2021) · State and Local Government Review · doi:10.1177/0160323x211003139 · Cited by 10 · see citing works

The Professional Mind-Set of City Managers: Implications for Public Administration

Reddick, C. G., Demir, T., & Streib, G. (2018) · Administration & Society · doi:10.1177/0095399718760592 · Cited by 10 · see citing works

Did the intensity of countries’ digital transformation affect IT companies’ performance during covid-19?

Khoury, R. M. E., Nasrallah, N. H., & Harb, E. G. (2022) · Journal of Decision System · doi:10.1080/12460125.2022.2094528 · Cited by 10 · see citing works

Institutional Pressures and Bureaucratic Responsiveness: Why Do Public Agencies Respond to Freedom of Information Requests?

Yang, W. (2025) · Public Administration Review · doi:10.1111/puar.70013 · Cited by 10 · see citing works

The relevance of communication for the well-being of public personnel in local government: does it have an impact on citizen satisfaction?

MATTEIS, F. D., Striani, F., & Greco, R. (2023) · International Journal of Public Sector Management · doi:10.1108/ijpsm-01-2022-0024 · Cited by 14 · see citing works

Looking Into the Eyes of Those We Serve: Toward Complex Equality in Public Administration Ethics

Saban, L. I. (2010) · The American Review of Public Administration · doi:10.1177/0275074010368429 · Cited by 9 · see citing works

Community Commitment in Special Districts

Chen, C., Berman, E. M., West, J. P., et al. (2013) · International Public Management Journal · doi:10.1080/10967494.2013.796790 · Cited by 9 · see citing works

The impact of rational organizations on public administrators: A structural equation model

Alkadry, M. G., & Nyhan, R. C. (2005) · International Journal of Organization Theory and Behavior · doi:10.1108/ijotb-08-02-2005-b002 · Cited by 9 · see citing works

DETERMINING QUALITY REQUIREMENTS AT THE UNIVERSITIES TO IMPROVE THE QUALITY OF EDUCATION

Mustafa, N. H., Kelesbayev, D., & Alibekova, Z. D. (2018) · The Journal of Economic Research & Business Administration · doi:10.26577/be-2018-2-2141

Susquehanna Chorale Spring Concert "Roots and Wings"

Hawkins, D. (2017)

Does avoidance‐attachment style attenuate the benefits of being listened to?

Castro, D. R., Kluger, A. N., & Itzchakov, G. (2016) · European Journal of Social Psychology · doi:10.1002/ejsp.2185 · Cited by 63 · see citing works

Correlates between communication apprehension and listening style preferences

Sargent, S. L., Weaver, J. B., & Kiewitz, C. (1997) · Communication Research Reports · doi:10.1080/08824099709388647 · Cited by 12 · see citing works

Exploring the Relationship between Listening Style Preference and Verbal Aggressiveness

Worthington, D. L. (2005) · International Journal of Listening · doi:10.1080/10904018.2005.10499069 · Cited by 16 · see citing works