The DOI matches its Crossref record; 13 of the 13 references it cites were found in a registry or an index.
Social Word of Mouth: How Trust Develops in the Market
Open accessAbstract
Consumer trust is essential for a business to successfully promote new products and services. This paper develops a trust model from a social commerce perspective by investigating the influence of social commerce constructs on consumer trust in new products and services. By using an empirical study, the results of this research indicate that social commerce constructs could be measured using three dimensions; these are recommendations and referrals, ratings and reviews, and forums and communities. Furthermore, social commerce constructs have a significant positive influence on consumer trust in new products and service. Alternatively, social commerce constructs could generate social word of mouth among potential customers regarding new products and services; this in turn can shape consumer trust. The theoretical and practical implications of these results are discussed.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Users of the world, unite! The challenges and opportunities of Social Media
Kaplan, A. M., & Haenlein, M. (2010) · Business Horizons · doi:10.1016/j.bushor.2009.09.003 · Cited by 17,875
Trust and TAM in Online Shopping: An Integrated Model1
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · MIS Quarterly · doi:10.2307/30036519 · Cited by 8,635
(2003) · International Journal of Electronic Commerce · doi:10.1080/10864415.2003.11044275 · Cited by 5,715
Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550
E-commerce: the role of familiarity and trust.
Gefen, D. (2000) · Omega · doi:10.1016/s0305-0483(00)00021-9 · Cited by 3,529
Ringle, C. M., Sarstedt, M., & Straub, D. W. (2012) · MIS Quarterly · doi:10.2307/41410402 · Cited by 2,184
The impact of electronic word-of-mouth communication: A literature analysis and integrative model
Cheung, C. M. K., & Thadani, D. R. (2012) · Decision Support Systems · doi:10.1016/j.dss.2012.06.008 · Cited by 2,005
The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption
Drexel University, Gefen, D., Straub, D., & Georgia State University (2000) · Journal of the Association for Information Systems · doi:10.17705/1jais.00008 · Cited by 1,833
An empirical analysis of the antecedents of electronic commerce service continuance
Bhattacherjee, A. (2001) · Decision Support Systems · doi:10.1016/s0167-9236(01)00111-7 · Cited by 1,441
Kim, S., & Park, H. (2013) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2012.11.006 · Cited by 1,037
Cited by
Social commerce constructs and consumer’s intention to buy
Hajli, N. (2015) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2014.12.005 · Cited by 826
Self-citationConsumer behavior in social commerce: A literature review
Zhang, K. Z. K., & Benyoucef, M. (2016) · Decision Support Systems · doi:10.1016/j.dss.2016.04.001 · Cited by 631
Wang, Y., & Yu, C. (2017) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2015.11.005 · Cited by 384
Self-citationCustomers’ purchase decision-making process in social commerce: A social learning perspective
Chen, A., Lu, Y., & Wang, B. (2017) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.05.001 · Cited by 367
Hajli, N., & Lin, X. (2016) · Journal of Business Ethics · doi:10.1007/s10551-014-2346-x · Cited by 321
Self-citation
Metadata
- Authors
- Hajli, N., Lin, X., Featherman, M., & Wang, Y.
- Venue
- International Journal of Market Research
- Publisher
- SAGE Publications
- Published
- 2014-09
- Volume
- 56
- Issue
- 5
- Pages
- 673-689
- ISSN
- 1470-7853 (ISSN-L)
- 2515-2173
- OpenAlex
- W2027737000
- Cited by
- 197
- References
- 13
- FWCI
- 44.32
- Type
- journal article
- Language
- en
- Open access
- green
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Social Word of Mouth: How Trust Develops in the Market. https://app.cochat.ai/papers/10.2501/ijmr-2014-045
- The paper
- Hajli, N., Lin, X., Featherman, M., & Wang, Y. (2014). Social Word of Mouth: How Trust Develops in the Market. International Journal of Market Research. https://doi.org/10.2501/ijmr-2014-045
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
