CoChat
Sign Up
Cited by 1,904Technostress in Professional SettingsStress and Burnout ResearchTechnology Adoption and User Behaviour

The DOI matches its Crossref record; 72 of the 73 references it cites were found in a registry or an index.

The Impact of Technostress on Role Stress and Productivity

Tarafdar, Monideepa, Tu, Qiang, Ragu-Nathan, Bhanu S., Ragu-Nathan, T. S.·2007·Journal of Management Information Systems
DOI 10.2753/mis0742-1222240109
Open this paper in CoChat — free account

Abstract

Based on empirical survey data, this paper uses concepts from sociotechnical theory and role theory to explore the effects of stress created by information and computer technology (ICT)—that is, "technostress"—on role stress and on individual productivity. We first explain different ways in which ICTs can create stress in users and identify factors that create technostress. We next propose three hypotheses: (1) technostress is inversely related to individual productivity, (2) role stress is inversely related to individual productivity, and (3) technostress is directly related to role stress. We then use structural equation modeling on survey data from ICT users in 223 organizations to test the hypotheses. The results show support for them. Theoretically, the paper contributes in three ways. First, the different dimensions of technostress identified here add to existing concepts on stress experienced by individuals in organizations. Second, by showing that technostress inversely affects productivity, the paper reinforces that failure to manage the effects of ICT-induced stress can offset expected increases in productivity. Third, validation of the positive relationship between technostress and role stress adds a new conceptual thread to literature analyzing the relationship between technology and organizational roles and structure. In the practical domain, the paper proposes a diagnostic tool to evaluate the extent to which technostress is present in an organization and suggests that the adverse effects of technostress can be partly countered by strategies that reduce role conflict and role overload.

Overview

Integrity signals

Registry

Crossref · 10.2753/mis0742-1222240109

Cites

72 of 72 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Citations

Cites

Show all 73 references

Research works printed but not linked: 11

  1. Brillhart, P.E. Technostress in the workplace: Managing stress in the electronic workplace. Journal of American Academy of Business, 5, 1-2 (September 2004), 302-307.
  2. Churchill G.A. Marketing Research: Methodological Foundations. New York: Dryden Press, 1983.
  3. Culnan, M.J., and Markus, L. Information technologies: Electronic media and intra-organizational communication. In F.M. Jablin, L.L. Putnam, K.H. Roberts, and L.W. Porter (eds.), Handbook of Organizational Communication. Beverly Hills, CA: Sage, 1987, pp. 420-444.
  4. DeMaagd, G.R. Management information systems. Management Accounting, 65, 4 (1983), 10-71.
  5. Eason, K.D., and Damodaran, L. The needs of the commercial user. In M.J. Coombs and J.L. Alty (eds.), Computing Skills and the User Interface. New York: Academic Press, 1981, pp. 115-139.
  6. Leavitt, H.J., and Whisler, T.L. Management in the 1980s. Harvard Business Review, 35, 1 (1958), 41-48.
  7. McGrath, J.E. Stress and behavior in organizations. In M.D. Dunnette (ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally, 1976.
  8. Nunnally, J.C. Psychometric Theory. New York: McGraw-Hill, 1978.
  9. Thompson, J.D. Organizations in Action. New York: McGraw-Hill, 1967.
  10. Woodward, J. Industrial Organization. Oxford: Oxford University Press, 1965.
  11. Graen, G. Role making processes within complex organizations. In M.D. Dunnette (ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally, 1976, pp. 1201-1246.

Cited by

Sorted by citations

Items 901–1,000 of 1,001

Related

See all

Metadata

Authors
Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S.
Affiliations
  • University of Toledo (US)
  • b Management Information Systems, Jiaotong University, China
  • a Information Systems, University of Toledo, Indian, Calcutta
ORCID
Venue
Journal of Management Information Systems
Publisher
Informa UK Limited
Published
2007-07
Volume
24
Issue
1
Pages
301-328
ISSN
  • 0742-1222 (ISSN-L)
  • 1557-928X
DOI
10.2753/mis0742-1222240109
OpenAlex
W2109528448
Cited by
1,904
References
73
Citations by year
2026: 398 · 2025: 267 · 2024: 216 · 2023: 213 · 2022: 194 · 2021: 146 · 2020: 97 · 2019: 70 · 2018: 39 · 2017: 44 · 2016: 38 · 2015: 55 · 2014: 42 · 2013: 35 · 2012: 23
FWCI
5.05
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of Management Information Systems (publishedVersion)
  • Lancaster EPrints (Lancaster University) (submittedVersion)
Topics
  • Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
  • Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Keywords
technostress, role stress, personal productivity, information and computer technologies, socio-technical systems theory, role theory, role conflict, role overload, stress management

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review