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Cited by 1,904Technostress in Professional SettingsStress and Burnout ResearchTechnology Adoption and User Behaviour

The DOI matches its Crossref record; 72 of the 73 references it cites were found in a registry or an index.

The Impact of Technostress on Role Stress and Productivity

Tarafdar, Monideepa, Tu, Qiang, Ragu-Nathan, Bhanu S., Ragu-Nathan, T. S.·2007·Journal of Management Information Systems
DOI 10.2753/mis0742-1222240109
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Abstract

Based on empirical survey data, this paper uses concepts from sociotechnical theory and role theory to explore the effects of stress created by information and computer technology (ICT)—that is, "technostress"—on role stress and on individual productivity. We first explain different ways in which ICTs can create stress in users and identify factors that create technostress. We next propose three hypotheses: (1) technostress is inversely related to individual productivity, (2) role stress is inversely related to individual productivity, and (3) technostress is directly related to role stress. We then use structural equation modeling on survey data from ICT users in 223 organizations to test the hypotheses. The results show support for them. Theoretically, the paper contributes in three ways. First, the different dimensions of technostress identified here add to existing concepts on stress experienced by individuals in organizations. Second, by showing that technostress inversely affects productivity, the paper reinforces that failure to manage the effects of ICT-induced stress can offset expected increases in productivity. Third, validation of the positive relationship between technostress and role stress adds a new conceptual thread to literature analyzing the relationship between technology and organizational roles and structure. In the practical domain, the paper proposes a diagnostic tool to evaluate the extent to which technostress is present in an organization and suggests that the adverse effects of technostress can be partly countered by strategies that reduce role conflict and role overload.

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Crossref · 10.2753/mis0742-1222240109

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72 of 72 references verified0 citation errors · 0 not checkable

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Citations

Cites

Research works printed but not linked: 11

  1. Brillhart, P.E. Technostress in the workplace: Managing stress in the electronic workplace. Journal of American Academy of Business, 5, 1-2 (September 2004), 302-307.
  2. Churchill G.A. Marketing Research: Methodological Foundations. New York: Dryden Press, 1983.
  3. Culnan, M.J., and Markus, L. Information technologies: Electronic media and intra-organizational communication. In F.M. Jablin, L.L. Putnam, K.H. Roberts, and L.W. Porter (eds.), Handbook of Organizational Communication. Beverly Hills, CA: Sage, 1987, pp. 420-444.
  4. DeMaagd, G.R. Management information systems. Management Accounting, 65, 4 (1983), 10-71.
  5. Eason, K.D., and Damodaran, L. The needs of the commercial user. In M.J. Coombs and J.L. Alty (eds.), Computing Skills and the User Interface. New York: Academic Press, 1981, pp. 115-139.
  6. Leavitt, H.J., and Whisler, T.L. Management in the 1980s. Harvard Business Review, 35, 1 (1958), 41-48.
  7. McGrath, J.E. Stress and behavior in organizations. In M.D. Dunnette (ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally, 1976.
  8. Nunnally, J.C. Psychometric Theory. New York: McGraw-Hill, 1978.
  9. Thompson, J.D. Organizations in Action. New York: McGraw-Hill, 1967.
  10. Woodward, J. Industrial Organization. Oxford: Oxford University Press, 1965.
  11. Graen, G. Role making processes within complex organizations. In M.D. Dunnette (ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally, 1976, pp. 1201-1246.

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Metadata

Authors
Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S.
Affiliations
  • University of Toledo (US)
  • b Management Information Systems, Jiaotong University, China
  • a Information Systems, University of Toledo, Indian, Calcutta
ORCID
Venue
Journal of Management Information Systems
Publisher
Informa UK Limited
Published
2007-07
Volume
24
Issue
1
Pages
301-328
ISSN
  • 0742-1222 (ISSN-L)
  • 1557-928X
DOI
10.2753/mis0742-1222240109
OpenAlex
W2109528448
Cited by
1,904
References
73
Citations by year
2026: 398 · 2025: 267 · 2024: 216 · 2023: 213 · 2022: 194 · 2021: 146 · 2020: 97 · 2019: 70 · 2018: 39 · 2017: 44 · 2016: 38 · 2015: 55 · 2014: 42 · 2013: 35 · 2012: 23
FWCI
5.05
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of Management Information Systems (publishedVersion)
  • Lancaster EPrints (Lancaster University) (submittedVersion)
Topics
  • Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
  • Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Keywords
technostress, role stress, personal productivity, information and computer technologies, socio-technical systems theory, role theory, role conflict, role overload, stress management

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