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Cited by 18E-Government and Public ServicesPublic Administration in Developing NationsTechnology Adoption and User Behaviour

The DOI matches its Crossref record; 44 of the 44 references it cites were found in a registry or an index.

Human Resource Capacity and Adoption of E-Government for Improved Service Delivery in Kajiado County, Kenya

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Wairiuko, Jennifer Wangari, Nyonje, Dr. Raphael, Omulo, Dr. Elisha Opiyo·2018·International Journal of Business and Social Science
DOI 10.30845/ijbss.v9n10p10
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Abstract

Rapid growth in technology in the last two decades has made governments to start E-government initiatives as a way of ensuring effective and efficient operations.E-government has been shown to improve accountability and transparency as well as delivery of services in a timely and cost-effective manner.The purpose of this study was to establish the influence of human resource capacity on adoption of E-government in Kajiado County in Kenya.The study was based on pragmatic paradigm.Descriptive survey was used in this study.A sample of 335 respondents was drawn from the target population of 2660 employees from the devolved 10 ministries in Kajiado County using Cochran (2007) formulae.Quantitative data was collected through open and closed-ended questionnaires while qualitative data was collected through an interview guide.Regression models and correlation were used to analyze inferential data and test hypotheses.Qualitative data was analyzed using content analysis.The study found that human resource capacity had a strong positive influence on adoption of Egovernment (r= 0.595, p-value=0.000).The study concludes that human resource capacity has a significant influence on the adoption of E-government in the County Government of Kajiado.The study recommends that the county government of Kajiado should develop frequent training programmes for all the employees in the County.The training programmes should be preceded by training needs analysis to identify the training needs of the employees in regard to the use of ICT.This study also recommends that the County government of Kajiado should make use of financial and non-financial rewards to motivate the employees.In regard to financial rewards, the County government should offer more competitive salaries to the employees.

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Research works printed but not linked: 7

  1. [1]1. Abdullah, A., Rogerson, S., Fairweather, N. B., & Prior, M. (2006). The motivations for change towards E- government adoption: Case studies from Saudi Arabia. In E-government Workshop (Vol. 6, No. 1, pp. 1-21).
  2. [7]7. Aiman-Smith, H &Green, G. 2002, "The use of interorganisational ICT in United States construction projects", Automation in Construction, 19(1), 73-83.
  3. [10]10. Cochran, W.G. (2007). Sampling Techniques. 3 rd Ed. New Delhi: Wiley India Pvt.
  4. [21]21. Keselica, M. (1994). The people Part of Groupware. International Journal of Innovative Research, 18(20, 104- 108.
  5. [29]29. Liikanen, E. (2003). E-government and the European Union. Rivista online UPGrade, 4(2), 21-28.
  6. [37]37. Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York, NY: McGraw-Hill.
  7. [44]44. Tomaszewicz, A.A. (2015). The impact of digital literacy on E-government development. Online Journal of Applied Knowledge Management, 3(2), 45-58.

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Metadata

Authors
Wairiuko, J. W., Nyonje, D. R., & Omulo, D. E. O.
Affiliations
University of Nairobi (KE)
Venue
International Journal of Business and Social Science
Publisher
The Brooklyn Research and Publishing Institute
Published
2018-01-01
Volume
9
Issue
10
ISSN
  • 2219-1933 (ISSN-L)
  • 2219-6021
DOI
10.30845/ijbss.v9n10p10
OpenAlex
W2908037450
Cited by
18
References
44
Citations by year
2026: 1 · 2025: 2 · 2024: 3 · 2023: 3 · 2022: 4 · 2021: 3 · 2019: 2
FWCI
5.44
Type
journal article
Language
en
Open access
Locations
International Journal of Business and Social Science (publishedVersion)
Topics
  • Social Sciences › Political Science and International Relations › E-Government and Public Services
  • Social Sciences › Political Science and International Relations › Public Administration in Developing Nations
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Keywords
e-government adoption, human resource capacity, public service delivery, county government, Kajiado County, employee training, training needs assessment, employee motivation, ICT in public administration, devolved government

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