The DOI matches its Crossref record; 44 of the 44 references it cites were found in a registry or an index.
Human Resource Capacity and Adoption of E-Government for Improved Service Delivery in Kajiado County, Kenya
Open accessAbstract
Rapid growth in technology in the last two decades has made governments to start E-government initiatives as a way of ensuring effective and efficient operations.E-government has been shown to improve accountability and transparency as well as delivery of services in a timely and cost-effective manner.The purpose of this study was to establish the influence of human resource capacity on adoption of E-government in Kajiado County in Kenya.The study was based on pragmatic paradigm.Descriptive survey was used in this study.A sample of 335 respondents was drawn from the target population of 2660 employees from the devolved 10 ministries in Kajiado County using Cochran (2007) formulae.Quantitative data was collected through open and closed-ended questionnaires while qualitative data was collected through an interview guide.Regression models and correlation were used to analyze inferential data and test hypotheses.Qualitative data was analyzed using content analysis.The study found that human resource capacity had a strong positive influence on adoption of Egovernment (r= 0.595, p-value=0.000).The study concludes that human resource capacity has a significant influence on the adoption of E-government in the County Government of Kajiado.The study recommends that the county government of Kajiado should develop frequent training programmes for all the employees in the County.The training programmes should be preceded by training needs analysis to identify the training needs of the employees in regard to the use of ICT.This study also recommends that the County government of Kajiado should make use of financial and non-financial rewards to motivate the employees.In regard to financial rewards, the County government should offer more competitive salaries to the employees.
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“As Wairiuko et al. [32] (p.94) state, the technology infrastructure is one that ensures the possibility of developing e-governmental services and where human capital skills also have a”
From E-Government Development—A Key Factor in Government Administration Effectiveness in the European Union (2023) · cites this paper as [32]
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Cites
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Doran, N. M., Puiu, S., Bădîrcea, R. M., Pirtea, M. G., Doran, M. D., Ciobanu, G., & Mihit, L. D. (2023) · Electronics · doi:10.3390/electronics12030641 · Cited by 76
Metadata
- Authors
- Wairiuko, J. W., Nyonje, D. R., & Omulo, D. E. O.
- Affiliations
- University of Nairobi (KE)
- Venue
- International Journal of Business and Social Science
- Published
- 2018-01-01
- Volume
- 9
- Issue
- 10
- ISSN
- 2219-1933 (ISSN-L)
- 2219-6021
- OpenAlex
- W2908037450
- Cited by
- 18
- References
- 44
- Citations by year
- 2026: 1 · 2025: 2 · 2024: 3 · 2023: 3 · 2022: 4 · 2021: 3 · 2019: 2
- FWCI
- 5.44
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- International Journal of Business and Social Science (publishedVersion)
- Topics
- Social Sciences › Political Science and International Relations › E-Government and Public Services
- Social Sciences › Political Science and International Relations › Public Administration in Developing Nations
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- e-government adoption, human resource capacity, public service delivery, county government, Kajiado County, employee training, training needs assessment, employee motivation, ICT in public administration, devolved government
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