Cited by 110Educational Innovations and ChallengesEducational Innovations and TechnologyEducation during COVID-19 pandemic

COVID-19 and the Key Digital Transformation Lessons for Higher Education Institutions in South Africa

Open access
Mhlanga, David, Denhere, Varaidzo, Moloi, Tankiso·2022·Education Sciences

Abstract

COVID-19 has left an unmistakable impression on the world stage. It has altered the global socio-economic landscape, forcing individuals to adapt and embrace new ways of doing business, as well as new ways of life. One of the most significant effects of the pandemic was to hasten the adoption of digital technologies by many areas of the global economy. Campus closures were observed in the higher education sector, putting an end to long-standing face-to-face teaching and learning. This necessitated the most rapid paradigm shift ever seen in this industry to continue educating and learning. An abrupt change to online learning, which is primarily reliant on digital technologies, occurred. As a result, the purpose of this article is to investigate and identify ten critical digital transformation lessons from COVID-19 for South African higher education institutions. Secondary data gathered from the literature research were used to meet the study’s goal. The study concluded by laying out the most important digital transformation lessons for South Africa, including the notion that the country should strive to build digital capabilities because digital technology gaps remain wide, among other things.

AI snapshot

Written from the paper’s full text.

TL;DR

This paper uses secondary literature and qualitative content analysis to identify key digital transformation lessons from COVID-19 for South African higher education institutions. It concludes that South Africa must build digital capabilities, address the wide digital divide and inequality, provide digital pedagogy training, and pursue coordinated, flexible online/blended learning strategies.

Key findings

  • The paper identifies ten critical digital transformation lessons, including that South Africa should build digital capabilities because digital technology gaps remain wide; that technology can complement educators despite resistance to change; that online learning can increase accessibility; and that there is no clear, comprehensive coordinated approach to digital transformation in South African higher education.
  • COVID-19 campus closures began on 18 March 2020; in May 2020 campuses reopened for up to 33% of students under alert level 3, then up to 66% under alert level 2, and only in 2022 did all students return to public university campuses, with most universities introducing blended teaching and learning.
  • The paper reports that South Africa’s higher education sector consists of 26 public universities, 50 public TVET colleges, and various private institutions; 2017 enrolment was nearly one million in public universities, 700,000 in TVET colleges, and 90,000 in private institutions.
  • It cites the IAU global survey: approximately 9,670 higher education institutions were contacted, with findings based on 424 complete responses from 109 countries and two Chinese administrative regions; 91% had infrastructure to communicate with students and employees, 80% believed COVID-19 affected enrolment, and two-thirds substituted face-to-face education with distance education.

Methods

  • Secondary desktop research using qualitative content analysis, described as a systematic, repeatable technique for condensing text into content categories based on clear coding principles.
  • The content analysis drew on an estimated 45 peer-reviewed articles, 33 grey literature items, and 35 newspapers, education-related blogs, policy briefs, and reports; the paper notes the number of academic documents is an approximation and may be higher.
  • The paper also discusses KPMG’s higher education digital transformation framework and Google’s education transformation framework to inform the lessons.

Limitations

  • The paper states that it depended on secondary sources of data, such as literature reviews and content analysis, and that future researchers should use primary data through interviews to establish what academic leaders think.
  • Evident from the text: the study does not report a systematic search strategy, inclusion/exclusion criteria, or coding reliability for the content analysis.
  • Evident from the text: the document counts are described as approximate and may be higher, and some listed reports/news pieces were not necessarily cited but contributed to concept formation.

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Integrity signals

Registry

Crossref · 10.3390/educsci12070464

Cites

Statistics

Nothing to recompute.

Claims the paper makes

0 of 81 cited sources checked · 0 supported · 0 flagged

  • Findingnone given

    Digital technology gaps remain large in South Africa.

    “The findings revealed that South Africa should strive to build digital capabilities because digital technology gaps remain large”
    Quote in the paperNot a substantial claim
  • Findingreasoning

    The reaction to COVID-19 was not led by a national government.

    “the reaction to COVID-19 was not led by a national government”
    Quote in the paperSubstantial claim
  • Findingreasoning

    There is a lack of consistency across universities.

    “The main takeaway is that there is a lack of consistency across universities”
    Quote in the paperSubstantial claim
  • Findingnone given

    Only a few colleges were aware of the tools' influence.

    “and only a few colleges were aware of the tools' influence.”
    Quote in the paperNot a substantial claim
  • Findingreasoning

    Each university stands alone despite announcements suggesting teamwork.

    “Even though the announcements suggest a degree of teamwork, each university stands alone.”
    Quote in the paperSubstantial claim
  • Classified as probably not a substantial claim. 41
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    Findingnone given

    The pandemic's impacts exacerbate inequality.

    “the pandemic's impacts exacerbate inequality”
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    Findingnone given

    Technology access is required.

    “and that technology access is required.”
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    Findingreasoning

    The reaction to COVID-19 was led by a variety of stakeholders, sometimes in a fragmented manner that did not target all learners.

    “rather, it was led by a variety of stakeholders, sometimes in a fragmented manner that did not target all learners.”
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    Findingnone given

    Many teachers urgently require digital pedagogy training.

    “Additionally, many teachers urgently require digital pedagogy training”
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    Premisecitation

    South African history is dominated by inequalities, which raises feasibility questions for the introduction of online learning.

    “South African history is dominated by inequalities, a situation that raises feasibility questions to the introduction of online learning [20].”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [20] Mpungose, 2020, Emergent transition from face-to-face to online learning in a South African University in the context of the Coronavirus pandemic, Humanit. Soc. Sci. Commun. source

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    Premisecitation

    Western countries have developed diverse programmes and policies to provide university students with free laptops and free WiFi on campuses and halls of residence, but research is scarce in this area in South Africa.

    “Research has indicated that, to redress the digital divide, Western countries have developed diverse programmes, as well as policies to provide university students with free laptops and free WiFi on campuses and halls of residence, but research is scarce in this area in South Africa [20,26].”
    Quote in the paperNot a substantial claim0 of 2 sources checked
    • cites [20] Mpungose, 2020, Emergent transition from face-to-face to online learning in a South African University in the context of the Coronavirus pandemic, Humanit. Soc. Sci. Commun. source

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    • cites [26] Rodrigues, 2019, Tracking e-learning through published papers: A systematic review, Comput. Educ. source

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    Premisecitation

    Before the COVID-19 outbreak, digital transformation had already been witnessed in different sectors but at a slow pace, particularly in most developing economies, including South Africa.

    “Before the outbreak of this pandemic, the digital transformation had already been witnessed in different sectors but at a slow pace, particularly in most developing economies, with South Africa included [2].”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [2] Jegede, O. (2022, February 16). South Africa’s Capacity to Deploy Fourth Industrial Revolution Technologies Post-COVID-19, United Nations Industrial Development Organisation. Available online: https://www.unido.org/stories/south-africas-capacity-deploy-fourth-industrial-revolution-technologies-post-covid-19#story-start.

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    Premisecitation

    In South Africa, the intensity of the socio-economic factors that cause the digital divide is high, and universities are still struggling with internet and computer access compared to American and European universities.

    “In South Africa, the intensity of these socio-economic factors that caused the digital divide is high and, consequently, the universities in the country are still struggling with internet and computers access as compared to American and European universities [20,25].”
    Quote in the paperSubstantial claim0 of 2 sources checked
    • cites [20] Mpungose, 2020, Emergent transition from face-to-face to online learning in a South African University in the context of the Coronavirus pandemic, Humanit. Soc. Sci. Commun. source

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    • cites [25] 2019, The first-level digital divide shifts from inequalities in physical access to inequalities in material access, New Media Soc. source

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    Premisecitation

    The closure of campuses was a great setback to the higher education sector as it suddenly shifted physical classroom teaching to online platforms.

    “This measure became a great setback to the sector as it suddenly shifted physical classroom teaching to online platforms [5].”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [5] Rashid, 2020, Impact of COVID-19 Pandemic on Higher Education and Research, Indian J. Hum. Dev. source

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    Premisecitation

    The top 1 per cent of South Africans own 70.9 percent of the country's wealth, while the bottom 60 percent own only 7 percent of the country's assets.

    “The top 1 per cent of South Africans own 70.9 percent of the country's wealth, while the bottom 60 percent own only 7 percent of the country's assets, according to the report.”
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    • cites [54] World Bank Group (2018). Overcoming Poverty and Inequality in South Africa: An Assessment of Drivers, Constraints and Opportunities, World Bank.

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    Premisecitation

    The COVID-19 pandemic has brought attention to the continuance of the digital divide, which exists both between and within countries and institutions, increasing pre-existing disparities.

    “The pandemic, on the other hand, has brought attention to the continuance of the “digital divide,” which exists both between and within countries and institutions, increasing pre-existing disparities [49].”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [49] Khan, 2020, COVID-19 and Digital Divide in Higher Education: Exploring the Indian Scenario, Hum. Rights Issues India.

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    Premisecitation

    Students are active participants in teaching and learning and not acquiescent recipients of information, as they can make their way across network connections to acquire, employ, and share information.

    “Students are considered to be active participants in teaching and learning and not as acquiescent recipients of information as they can make their way across network connections to acquire, employ, as well as share information [20,36].”
    Quote in the paperNot a substantial claim0 of 2 sources checked
    • cites [20] Mpungose, 2020, Emergent transition from face-to-face to online learning in a South African University in the context of the Coronavirus pandemic, Humanit. Soc. Sci. Commun. source

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    • cites [36] Duke, 2013, Connectivism as a digital Age learning theory, Int. HETL Rev.

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    Premisecitation

    Connectivism theory provides new insight into what it takes to facilitate online education in a continuously evolving digital world.

    “According to Abad-Segura et al. [14], connectivism theory provides new insight into what it takes to facilitate online education in a continuously evolving digital world.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [14] Abad-Segura, E., González-Zamar, M.D., Infante-Moro, J.C., and García, G.R. (2020). Sustainable Management of Digital Transformation in Higher Education: Global Research Trends. Sustainability, 12. source

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    Premisecitation

    Online education cannot be accomplished in South African universities unless the digital divide is redressed.

    “Mpungose [20] argues that online education cannot be accomplished in South African universities unless the digital divide is redressed.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [20] Mpungose, 2020, Emergent transition from face-to-face to online learning in a South African University in the context of the Coronavirus pandemic, Humanit. Soc. Sci. Commun. source

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    • Rests on an assumption: Online teaching and learning require digital technologies, such as learning management systems, appropriate gadgets, and internet connectivity, for effective teaching and learning to happen.
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    Interpretationcitation

    Difficulties with online learning exposed inequities in higher education and revealed that South Africa may not be ready for the fourth industrial revolution.

    “The difficulties with online learning exposed inequities in higher education and revealed that South Africa may not be ready for the fourth industrial revolution [52,53].”
    Quote in the paperSubstantial claim0 of 2 sources checked
    • cites [52] Parker, R., Morris, K., and Hofmeyr, J. (2020). Education, inequality and innovation in the time of COVID-19. JET Educ. Serv., Available online: https://www.jet.org.za/resources/theme-9-final-july-2020-parker-et-al.pdf/@@download/file/Theme%209%20Final%20report%20Parker%20et%20al.pdf.

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    • cites [53] Mhlanga, 2020, Industry 4.0: The challenges associated with the digital transformation of education in South Africa, Impacts Digit. Transform.

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    Premisecitation

    Connectivism theory liberates students from outdated cognitive practices of acquiring knowledge through receiving instruction, study, and experience and channels them towards allowing technology to become part of their internal learning process.

    “Furthermore, the theory liberates the students from the outdated cognitive practices of acquiring knowledge through receiving instruction, study, and experience and channels them towards allowing technology to become part of their internal learning process.”
    Quote in the paperNot a substantial claim0 of 2 sources checked
    • cites [31] Denhere, 2021, Technologies, technological skills and curriculum needs for South African public TVET college students for relevance in the 4IR era, J. Afri. Edu. JAE

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    • cites [34] Fiore, A.M. (2022, February 21). Connectivism: A Learning Theory for the Digital Age. Available online: https://focusedusolutions.com/2018/12/22/connectivism/.

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    Premisecitation

    Under connectivism theory, effective learning is supported by the availability of internet connectivity and technological resources both in students' homes and on campuses.

    “Mpungose [20] posited that, under the connectivism theory, effective learning is supported by the availability of internet connectivity and technological resources both in the students' homes and on campuses.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [20] Mpungose, 2020, Emergent transition from face-to-face to online learning in a South African University in the context of the Coronavirus pandemic, Humanit. Soc. Sci. Commun. source

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    Premisecitation

    Distance education came with good opportunities, such as more adaptable learning chances, exploration of blended learning, and mixing of synchronous with asynchronous learning.

    “It was also found that distance education came with good opportunities, such as more adaptable learning chances, exploration of blended learning, and mixing of synchronous with asynchronous learning.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [37] Marinoni, G., van’t Land, H., and Jensen, T. (2022, February 26). The Impact of COVID-19 on Higher Education Around the World, IAU Global Survey Report, International Association of Universities. Available online: https://www.uniss.it/sites/default/files/news/iau_covid19_and_he_survey_report_final_may_2020.pdf.

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    Interpretationreasoning

    University lecturers lacked training in effective online teaching and learning before the sudden shift, which meant a great deal of experimenting.

    “This meant a great deal of experimenting by university lecturers as they lacked training in effective online teaching and learning before the sudden shift.”
    Quote in the paperSubstantial claim
  • Classified as probably not a substantial claim.

    Interpretationreasoning

    Access to the internet and proper gadgets enables students' meaningful participation in teaching and learning supported by educational technologies.

    “Therefore, higher education institutions should ensure that students can access the internet and also have proper gadgets to enable their meaningful participation in the teaching and learning supported by educational technologies.”
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    Premisecitation

    In terms of inequality, South Africa is followed by Namibia and Botswana in Southern Africa.

    “In terms of inequality, South Africa is followed by Namibia and Botswana in Southern Africa [54].”
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    • cites [54] World Bank Group (2018). Overcoming Poverty and Inequality in South Africa: An Assessment of Drivers, Constraints and Opportunities, World Bank.

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    Premisecitation

    Connectivism is steered by the apprehension that information is a network that is frequently acquired and upgraded.

    “Siemens [35] posited that connectivism is steered by the apprehension that information is a network that is frequently acquired and upgraded.”
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    • cites [35] Siemens, G. (2022, February 26). Elearnspace. Connectivism: A Learning Theory for the Digital Age. Available online: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.1089.2000&rep=rep1&type=pdf.

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    Premisecitation

    It is not possible to replace face-to-face education because it is the foundation of learning institutions.

    “Nikoubakht and Kiamanesh, Liu and Long [27,28] further argued that, despite the digital transformation's dictates to deploy online learning, it is not possible to replace face-to-face education because it is the foundation of learning institutions.”
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    • cites [27] Nikoubakht, 2019, The comparison of the effectiveness of computer-based education and traditional education on the numerical memory in students with mathematics disorder, J. Psychol.

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    • cites [28] Liu, C., and Long, F. (2014, January 16–17). The discussion of traditional teaching and multimedia teaching approach in college English teaching 2014. Proceedings of the 2014 International Conference on Management, Education, and Social Science, Beijing, China. source

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    Blended learning is regarded by some researchers as a solution to the quandary between online and traditional face-to-face teaching and learning because it combines both modes.

    “Some researchers, such as those in Bates, Anderson [29,30], regard blended learning as a solution to the quandary as it combines both, including face-to-face education, a mode that allows students more ways of accessing learning material depending on their affordability or their side on the digital divide.”
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    • cites [29] Bates, A. (2018). Teaching in a Digital Age: Guidelines for Designing Teaching and Learning for a Digital Age, Tony Bates Associates Ltd.

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    • cites [30] Anderson, 2016, Identifying different learning styles to enhance the learning experience, Nurs. Stand. source

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    Premisecitation

    The fundamentals of connectivism theory are grounded in the reality that knowledge and learning acknowledge the multiplicity of viewpoints and that the relationship between sources of information is given priority to allow continuity of learning.

    “Whilst connectivism has different facets, as outlined above, Abad-Segura et al. [14] indicated that the fundamentals of this theory are grounded in the reality that knowledge and learning acknowledge the multiplicity of viewpoints and that the relationship that exists between sources of information is given priority to allow continuity of learning.”
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    • cites [14] Abad-Segura, E., González-Zamar, M.D., Infante-Moro, J.C., and García, G.R. (2020). Sustainable Management of Digital Transformation in Higher Education: Global Research Trends. Sustainability, 12. source

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    Premisecitation

    Online peer networks, such as social media sites and online platforms, are indispensable in e-learning experiences.

    “Furthermore, the theory is anchored on the understanding that online peer networks, such as social media sites and online platforms, are indispensable in e-learning experiences.”
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    • cites [35] Siemens, G. (2022, February 26). Elearnspace. Connectivism: A Learning Theory for the Digital Age. Available online: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.1089.2000&rep=rep1&type=pdf.

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    Premisecitation

    Research was affected, with 83% of higher education institutions indicating cancellation of international travel, 81% reporting cancellation or postponement of scientific conferences, and 52% reporting that scientific projects were in peril of not being completed.

    “Research was also affected, with 83 percent of HEIs indicating that there was the cancellation of international travel, 81 percent reporting cancellation or postponement of scientific conferences, and 52 percent reporting that scientific projects were in peril of not being completed.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [37] Marinoni, G., van’t Land, H., and Jensen, T. (2022, February 26). The Impact of COVID-19 on Higher Education Around the World, IAU Global Survey Report, International Association of Universities. Available online: https://www.uniss.it/sites/default/files/news/iau_covid19_and_he_survey_report_final_may_2020.pdf.

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    Premisecitation

    Connectivism theory is centred on the fact that students can obtain frequently updated new learning content material and pick out acceptable resources.

    “Denhere and Moloi, Fiore [31,34] share the view that the connectivism theory is centred on the fact that students can obtain frequently updated new learning content material, as well as pick out acceptable resources.”
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    • cites [31] Denhere, 2021, Technologies, technological skills and curriculum needs for South African public TVET college students for relevance in the 4IR era, J. Afri. Edu. JAE

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    • cites [34] Fiore, A.M. (2022, February 21). Connectivism: A Learning Theory for the Digital Age. Available online: https://focusedusolutions.com/2018/12/22/connectivism/.

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    Interpretationreasoning

    The pandemic's impacts exacerbated inequality, necessitating extra efforts to assist the most vulnerable.

    “The Pandemic's Impacts Exacerbate Inequality, Necessitating Extra Efforts to Assist the Most Vulnerable”
    • Also stated in: § 3.3.4. The Pandemic's Impacts Exacerbate Inequality, Necessitating Extra Efforts to Assist the Most Vulnerable · plain
      “As a result, the pandemic's effects worsened inequality, necessitating increased assistance to the most vulnerable.”
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    Premisecitation

    Following the emergence of COVID-19, education institutions across the world were quick to respond and adapt as the health crisis progressed, producing major socio-economic disruptions.

    “United Nations [50] reported that, following the emergence of the COVID-19 pandemic, education institutions across the world were quick to respond and adapt as the health crisis progressed, producing major socio-economic disruptions.”
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    • cites [50] United Nations (2022, February 14). Policy Brief: Education during COVID-19 and Beyond, Available online: https://www.un.org/development/desa/dspd/wp-content/uploads/sites/22/2020/08/sg_policy_brief_covid-19_and_education_august_2020.pdf.

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    Premisecitation

    Connectivism theory explains the role of internet technologies in creating new opportunities in teaching and learning, as well as sharing information across the world wide web.

    “The theory explains the role of internet technologies in creating new opportunities in teaching and learning, as well as sharing information across the world wide web [31].”
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    • cites [31] Denhere, 2021, Technologies, technological skills and curriculum needs for South African public TVET college students for relevance in the 4IR era, J. Afri. Edu. JAE

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    Premisecitation

    Connectivism theory promotes the use of search engines and social media by students to explore the world as they connect with other external people during the learning process.

    “Furthermore, Anderson [30] posited that the connectivism theory promotes the use of search engines and social media by students for them to be able to explore the world as they connect with other external people during the learning process.”
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    • cites [30] Anderson, 2016, Identifying different learning styles to enhance the learning experience, Nurs. Stand. source

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    Premisecitation

    80% of higher education institutions believed that COVID-19 affected enrolment, with 46% believing the impact would affect both local and international students, with an ultimate effect on finances.

    “80 percent of the HEIs believed that COVID-19 affected the enrolment, with 46 percent believing that the impact would affect both local and international students, with an ultimate effect on finances.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [37] Marinoni, G., van’t Land, H., and Jensen, T. (2022, February 26). The Impact of COVID-19 on Higher Education Around the World, IAU Global Survey Report, International Association of Universities. Available online: https://www.uniss.it/sites/default/files/news/iau_covid19_and_he_survey_report_final_may_2020.pdf.

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    Premisecitation

    Other rural universities found it difficult to integrate online learning due to resource and skill constraints, and they were unable to catch up with other universities, resulting in widespread educational inequity.

    “Other rural universities, on the other hand, found it difficult to integrate online learning due to resource and skill constraints, and they were unable to catch up with other universities, resulting in widespread educational inequity [55,56].”
    Quote in the paperSubstantial claim0 of 2 sources checked
    • cites [55] Mhlanga, D., and Moloi, T. (2020). COVID-19 and the digital transformation of education: What are we learning on 4IR in South Africa?. Educ. Sci., 10. source

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    • cites [56] Black, 2020, Education, COVID-19 and care: Social inequality and social relations of value in South Africa and the United States, S. Afr. Rev. Educ. Educ. Prod.

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    Premisecitation

    The digital divide was exposed in South African schools through the closure of schools due to COVID-19.

    “Chisango and Marongwe [47] also highlighted that the digital divide was exposed in South African schools through the closure of schools due to COVID-19.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [47] Chisango, 2021, The digital divide at three disadvantaged secondary schools in Gauteng, South Africa, J. Educ.

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    Premisecitation

    The pandemic affected teaching and learning at the majority of higher education institutions, and two-thirds indicated that face-to-face education was substituted with distance education, where challenges to access technical infrastructure, competencies, and pedagogies were experienced.

    “The pandemic affected teaching and learning at the majority of HEIs, and two-thirds indicated that face-to-face education was substituted with distance education, where challenges to access technical infrastructure, competencies, and pedagogies were experienced.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [37] Marinoni, G., van’t Land, H., and Jensen, T. (2022, February 26). The Impact of COVID-19 on Higher Education Around the World, IAU Global Survey Report, International Association of Universities. Available online: https://www.uniss.it/sites/default/files/news/iau_covid19_and_he_survey_report_final_may_2020.pdf.

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    Premisecitation

    Latin American university teachers have a high degree of digital training and place a high value on the pedagogic usefulness of DCC technologies for developing e-learning training activities.

    “According to Antón-Sancho et al. [67], Latin American university teachers have a high degree of digital training and place a high value on the pedagogic usefulness of DCC technologies for developing e-learning training activities.”
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    • cites [67] Antón-Sancho, Á., Vergara, D., Lamas-Álvarez, V.E., and Fernández-Arias, P. (2021). Digital content creation tools: American university teachers’ perception. Appl. Sci., 11. source

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    Premisecitation

    Access to education, particularly higher education, is always a hurdle in South Africa because many universities have a limited number of spots available, limiting their ability to accept many students.

    “Mhlanga and Moloi, [55] further noted that access to education, particularly higher education, is always a hurdle in South Africa because many universities have a limited number of spots available, limiting their ability to accept many students.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [55] Mhlanga, D., and Moloi, T. (2020). COVID-19 and the digital transformation of education: What are we learning on 4IR in South Africa?. Educ. Sci., 10. source

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    Premisecitation

    Many pupils, particularly in rural regions, face issues with digital knowledge, resulting in a larger demand for training and development.

    “Many pupils, particularly in rural regions, face issues with digital knowledge, according to Mhlanga [53], resulting in a larger demand for training and development.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [53] Mhlanga, 2020, Industry 4.0: The challenges associated with the digital transformation of education in South Africa, Impacts Digit. Transform.

      Not checked in the free run.

  • Classified as probably not a substantial claim.

    Study design and conductnone given

    The study depended on secondary sources of data such as literature reviews and content analysis.

    “The study's limitations are that it depended on secondary sources of data to address the research questions, such as literature reviews and content analysis.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S4 (based). May combine two claims.

    Interpretationnone given

    In South Africa, some groups, particularly schools in rural areas, have limited access to the internet and, in some cases, a lack of energy supply, such as electricity.

    “In South Africa, some groups, particularly schools in rural areas, have limited access to the internet and, in some cases, a lack of energy supply, such as electricity.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Females place a higher value on their possessions than males.

    “Antón-Sancho et al. [65] discovered that females place a higher value on their possessions than males.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [65] Corry, 2014, Transforming and Turning around Low-Performing Schools: The Role of Online Learning, J. Educ. Online

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing), S4 (based).

    Interpretationnone given

    When countries are willing to take risks and adapt quickly, they can change education systems and practices in a short period of time.

    “When countries are willing to take risks and adapt quickly, they can change education systems and practices in a short period of time.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    When learning moves to the internet, developing countries will benefit greatly since people will be able to learn new skills.

    “Koksal [63] also suggested that, when learning moves to the internet, developing countries will benefit greatly since people will be able to learn new skills.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [63] Koksal, I. (2022, February 18). The Rise of Online Learning. Available online: https://www.forbes.com/sites/ilkerkoksal/2020/05/02/the-rise-of-online-learning/?sh=782d118972f3.

      Not checked in the free run.

  • Classified as probably not a substantial claim.

    Premisecitation

    Rural students had a difficult time adjusting to the new online teaching approach.

    “Dube [60] suggested that rural students had a difficult time adjusting to the new online teaching approach.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [60] Dube, 2020, Rural online learning in the context of COVID-19 in South Africa: Evoking an inclusive education approach, REMIE Multidiscip. J. Educ. Res.

      Not checked in the free run.

  • May combine two claims.

    Interpretationcitation

    Many Black and Coloured children in South Africa currently struggle to enrol in mainstream education, and the introduction of online learning in schools will worsen the exclusion of Black and Coloured children from education if caution is not exercised.

    “Many Black and Coloured children in South Africa currently struggle to enrol in mainstream education, and the introduction of online learning in schools will worsen the exclusion of Black and Coloured children from education if caution is not exercised.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [57] Bernstein, C. (2019). Digitalisation and Thriving Within the Contested Terrain of Intersections of Gender, Race, Education and Class Inequalities in the South African Context. Thriving in Digital Workspaces, Springer. source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Technology can aid in the reduction of social isolation by bridging the gap between the poor, the wealthy, and individuals of other ethnicities.

    “Mhlanga [53] also asserted that technology can aid in the reduction of social isolation by bridging the gap between the poor, the wealthy, and individuals of other ethnicities.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [53] Mhlanga, 2020, Industry 4.0: The challenges associated with the digital transformation of education in South Africa, Impacts Digit. Transform.

      Not checked in the free run.

  • May combine two claims.

    Premisecitation

    Moving to learn online can help in expanding access to quality education, permitting students to learn anywhere anytime and from experts across the world.

    “Corry and Carlson-Bancroft [65] argued that moving to learn online can help in expanding access to quality education, which will permit students to learn anywhere anytime and even learn from experts across the world.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [65] Corry, 2014, Transforming and Turning around Low-Performing Schools: The Role of Online Learning, J. Educ. Online

      Not checked in the free run.

  • Classified as probably not a substantial claim.

    Interpretationreasoning

    These populations will continue to be marginalized while the education industry undergoes a digital revolution.

    “These populations will continue to be marginalized while the education industry undergoes a digital revolution.”
    Quote in the paperSubstantial claim
  • Classified as probably not a substantial claim.

    Premisecitation

    Online learning can help to increase access to higher education.

    “As a result, Mhlanga and Moloi [55] believe that online learning can help to increase access to higher education.”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [55] Mhlanga, D., and Moloi, T. (2020). COVID-19 and the digital transformation of education: What are we learning on 4IR in South Africa?. Educ. Sci., 10. source

      Not checked in the free run.

  • Classified as probably not a substantial claim.

    Interpretationreasoning

    Resistance to digital transformation can be a significant roadblock.

    “As a result, resistance to digital transformation can be a significant roadblock.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).

    Interpretationreasoning

    Many professionals tend to resist the adoption of new models of teaching and learning.

    “As a result, many professionals tend to resist the adoption of new models of teaching and learning”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Teachers are lacking in the five digital dimensions, particularly in the creation of digital content.

    “Teachers are lacking in the five digital dimensions, according to Garzon Artacho et al. [61], particularly in the creation of digital content.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [61] Garzon Artacho, E., Martínez, T.S., Ortega Martin, J.L., Marin Marin, J.A., and Gomez Garcia, G. (2020). Teacher training in lifelong learning—The importance of digital competence in the encouragement of teaching innovation. Sustainability, 12. source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).

    Premisenone given

    Microsoft Teams, Zoom, and Blackboard, among other tools, allowed students at universities in metropolitan regions to progress quickly through online instruction.

    “Microsoft Teams, Zoom, and Blackboard, among other tools, allowed students at universities in metropolitan regions to progress quickly through online instruction.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Gender is the most influential factor in teachers' perceptions of the use of digital tools in the classroom, outweighing all other factors.

    “Gender is also demonstrated to be the most influential factor in teachers' perceptions of the use of digital tools in the classroom, outweighing all other factors [67].”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [67] Antón-Sancho, Á., Vergara, D., Lamas-Álvarez, V.E., and Fernández-Arias, P. (2021). Digital content creation tools: American university teachers’ perception. Appl. Sci., 11. source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    There is no clear, comprehensive coordinated approach to digital transformation in higher education in South Africa.

    “Tomczyk [62] indicates that there is no clear, comprehensive coordinated approach to digital transformation in higher education in South Africa.”
    • Also stated in: § • · plain
      “that there is no clear, comprehensive coordinated approach to digital transformation in higher education in South Africa”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [62] Tomczyk, Ł. (2021). Declared and real level of digital skills of future teaching staff. Educ. Sci., 11. source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).

    Interpretationnone given

    If change affects job stability, there is a good likelihood it will be opposed.

    “especially if the change affects job stability, there is a good likelihood it will be opposed.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    Online learning access can be broadened through the provision of additional tools, which sometimes can help in explaining complex issues, which helps in retaining student attention.

    “Allen and Seaman [64] argued that online learning access can be broadened through the provision of additional tools, which sometimes can help in explaining complex issues, which helps in retaining student attention.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [64] Allen, I.E., and Seaman, J. (2007). Online Nation: Five Years of Growth in Online Learning, Sloan Consortium.

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S4 (based).

    Interpretationnone given

    Online learning is difficult for learners in remote areas.

    “Online Learning Is Difficult for Learners in Remote Areas”
    • Also stated in: § 5. Conclusions · plain
      “online learning is difficult for learners in remote areas”
    Quote in the paperNot a substantial claim
59 of 59
  • The paper relies on this without support.

    Online teaching and learning require digital technologies, such as learning management systems, appropriate gadgets, and internet connectivity, for effective teaching and learning to happen.

    “Online teaching and learning require digital technologies, such as learning management systems (LMSs), appropriate gadgets, and internet connectivity, among other things, for effective teaching and learning to happen.”
  • The paper relies on this without support.

    The onset of the COVID-19 pandemic worsened the situation in South African higher education as the closure of all higher education campuses during the lockdowns was announced on 18 March 2020.

    “The onset of the pandemic worsened the situation as the closure of all higher education campuses during the lockdowns was announced on 18 March 2020.”
  • The paper relies on this without support.

    The sudden shift to online learning has its share of challenges.

    “The sudden shift to online learning has its share of challenges.”
  • The paper relies on this without support.

    COVID-19 hastened the adoption of digital technologies by many sectors of the global economy.

    “One of the major things that this pandemic did was to speed up the adoption of digital technologies by many sectors of economies across the globe.”
  • The paper relies on this without support.

    The KPMG and Google digital transformation frameworks are applicable to South African higher education institutions.

    “The discussion of these frameworks in this paper will help to inform the key digital transformation lessons for higher education institutions in South Africa.”
  • The paper relies on this without support.

    The COVID-19 pandemic provides key digital transformation lessons that are relevant to higher education institutions in South Africa.

    “This paper, therefore, sought to explore and identify the key digital transformation lessons from COVID-19 for institutions of higher education in South Africa.”
6 of 6

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • Digital technologies have revolutionized news consumption and production in recent years.

    “The landscape of news consumption and production has undergone a revolution in the last few years owing to digital technologies (Mhlanga et al., 2022).”

    From Effectiveness of citizen journalism: evaluating the credibility, bias, and impact of user-generated news content in the digital age (2025) · cites this paper as Mhlanga et al., 2022

    Section 1.1 discusses how digital technologies transformed teaching and learning, not news consumption or production. A search of our copy for news consumption, journalism, and media found no passage addressing the claimed change in news practices. (LLM, conf=0.76)

    Experimental — accuracy not yet measured

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

Each contradiction between two passages listed here was confirmed by an independent check.

  • Marinoni survey citation points to a Siemens reference

    Minor

    The text attributes the higher-education survey to Marinoni [37], but reference 37 is a work by Siemens on connectivism. The Marinoni survey appears instead as reference 39.

1 of 1

The citation lists haven’t been fetched yet

References 48 · Cited by 110

Research works printed but not linked: 5

  1. White, H.C. (2008). Identity and Control: How Social Formations Emerge, Princeton University Press. [2nd ed.].
  2. Westerman, G., Bonnet, D., and McAfee, A. (2014). Leading Digital: Turning Technology into Business Transformation, Harvard Business Review Press.
  3. Prasad, 2008, Content analysis, Res. Methods Soc. Work., 5, 1
  4. Khan, 2020, COVID-19 and Digital Divide in Higher Education: Exploring the Indian Scenario, Hum. Rights Issues India., 1, 353
  5. Mhlanga, 2020, Industry 4.0: The challenges associated with the digital transformation of education in South Africa, Impacts Digit. Transform., 13, 51

Authors
Mhlanga, D., Denhere, V., & Moloi, T.
Affiliations
University of Johannesburg (ZA)
Corresponding author
Mhlanga, David
Venue
Education Sciences
Publisher
MDPI AG
Published
2022-07-04
Volume
12
Issue
7
Pages
464
ISSN
2227-7102 (ISSN-L)
OpenAlex
W4283800434
Cited by
110
References
48
Citations by year
2026: 19 · 2025: 26 · 2024: 28 · 2023: 32 · 2022: 5
FWCI
22.53
Type
journal article
Language
en
Open access
Locations
  • Education Sciences (publishedVersion, cc-by)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
Topics
  • Physical Sciences › Computer Science › Information Systems › Educational Innovations and Challenges
  • Physical Sciences › Computer Science › Information Systems › Educational Innovations and Technology
  • Social Sciences › Education › Education during COVID-19 pandemic
Keywords
COVID-19 pandemic, digital transformation, higher education institutions, online learning, campus closure, digital capabilities, digital divide, South Africa

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Claims read by deepseek-v4.1-flash under definition version 3 (extract-v3) on 2026-10-07.

Classified by jev-1.13-20260917 (gold-guideline-v0.2) on 2026-10-07.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

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