Subjective Experiences of Mental Health Crisis Care in Emergency Departments: A Narrative Review of the Qualitative Literature
Open accessAbstract
Mental health presentations to the emergency department (ED) have increased, and the emergency department has become the initial contact point for people in a mental health crisis. However, there is mounting evidence that the ED is not appropriate nor effective in responding to people in mental health crises. Insufficient attention has been paid to the subjective experience of people seeking support during a mental health crisis. This review aims to describe the qualitative literature involving the subjective experiences of people presenting to the ED during a mental health crisis. The method was guided by Arksey and O'Malley's framework for scoping studies and included keyword searches of PsycINFO, CINAHL, Medline and Embase. A narrative analysis, drawing on the visual tool of journey mapping, was applied to summarise the findings. Twenty-three studies were included. The findings represent the experience of accessing EDs, through to the impact of treatment. The review found points of opportunity that improve people's experiences and characteristics associated with negative experiences. The findings highlight the predominance and impact of negative experiences of the ED and the incongruence between the expectations of people presenting to the ED and the experience of treatment.
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Cites
The PRISMA 2020 statement: An updated guideline for reporting systematic reviews
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., et al. (2021) · BMJ · doi:10.1136/bmj.n71 · Cited by 108,283 · see citing works
Preferred Reporting Items for Systematic Reviews and Meta-Analyses: the PRISMA statement
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & for the PRISMA Group (2009) · BMJ · doi:10.1136/bmj.b2535 · Cited by 83,823 · see citing works
Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & The PRISMA Group (2009) · PLoS Medicine · doi:10.1371/journal.pmed.1000097 · Cited by 64,042 · see citing works
PRISMA Extension for Scoping Reviews (PRISMA-ScR): Checklist and Explanation
Tricco, A. C., Lillie, E., Zarin, W., O'Brien, K. K., Colquhoun, H., Levac, D., Moher, D., Peters, M. D. J., Horsley, T., Weeks, L., et al. (2018) · Annals of Internal Medicine · doi:10.7326/m18-0850 · Cited by 43,565 · see citing works
The Discovery of Grounded Theory; Strategies for Qualitative Research
Glaser, B. G., Strauss, A. L., & Strutzel, E. (1968) · Nursing Research · doi:10.1097/00006199-196807000-00014 · Cited by 39,449 · see citing works
Scoping studies: towards a methodological framework
Arksey, H., & O'Malley, L. (2005) · International Journal of Social Research Methodology · doi:10.1080/1364557032000119616 · Cited by 36,742 · see citing works
A General Inductive Approach for Analyzing Qualitative Evaluation Data
Thomas, D. R. (2006) · American Journal of Evaluation · doi:10.1177/1098214005283748 · Cited by 10,858 · see citing works
Ryan, G. W., & Bernard, H. R. (2003) · Field Methods · doi:10.1177/1525822x02239569 · Cited by 5,475 · see citing works
Mays, N., Pope, C. J., & Popay, J. (2005) · Journal of Health Services Research & Policy · doi:10.1258/1355819054308576 · Cited by 1,384 · see citing works
Engaging patients to improve quality of care: a systematic review
Bombard, Y., Baker, G. R., Orlando, E., Fancott, C. A., Bhatia, P., Casalino, S., Oñate, K., Denis, J., & Pomey, M. (2018) · Implementation Science · doi:10.1186/s13012-018-0784-z · Cited by 1,312 · see citing works
Service design for experience-centric services
Zomerdijk, L. G., & Voss, C. A. (2010) · Journal of Service Research · doi:10.1177/1094670509351960 · Cited by 960 · see citing works
The Concept of Theme as Used in Qualitative Nursing Research
DeSantis, L., & Ugarriza, D. N. (2000) · Western Journal of Nursing Research · doi:10.1177/019394590002200308 · Cited by 784 · see citing works
Deacon, B. J. (2013) · Clinical Psychology Review · doi:10.1016/j.cpr.2012.09.007 · Cited by 656 · see citing works
The meaning of patient satisfaction: An explanation of high reported levels
Williams, B., Coyle, J., & Healy, D. (1998) · Social Science & Medicine · doi:10.1016/s0277-9536(98)00213-5 · Cited by 610 · see citing works
Boutillier, C. L., Leamy, M. C., Bird, V. J., Davidson, L., Williams, J., & Slade, M. (2011) · Psychiatric Services · doi:10.1176/appi.ps.001312011 · Cited by 481 · see citing works
van Weeghel, J., van Zelst, C., Boertien, D., & Hasson-Ohayon, I. (2019) · Psychiatric Rehabilitation Journal · doi:10.1037/prj0000356 · Cited by 314 · see citing works
Emergency department from the mental health client’s perspective
Clarke, D. E., Dusome, D. L., & Hughes, L. (2007) · International Journal of Mental Health Nursing · doi:10.1111/j.1447-0349.2007.00455.x · Cited by 222 · see citing works
Akther, S. F., Molyneaux, E., Stuart, R., Johnson, S., Simpson, A., & Oram, S. (2019) · BJPsych Open · doi:10.1192/bjo.2019.19 · Cited by 193 · see citing works
The Impact of Psychiatric Patient Boarding in Emergency Departments
Nicks, B. A., & Manthey, D. M. (2012) · Emergency Medicine International · doi:10.1155/2012/360308 · Cited by 189 · see citing works
What do consumers say they want and need during a psychiatric emergency?
ALLEN, M. H., CARPENTER, D., SHEETS, J. L., MICCIO, S., & ROSS, R. (2003) · Journal of Psychiatric Practice · doi:10.1097/00131746-200301000-00005 · Cited by 149 · see citing works
Nordstrom, K., Berlin, J. S., Nash, S. S., Shah, S. B., Schmelzer, N. A., & Worley, L. L. M. (2019) · Western Journal of Emergency Medicine · doi:10.5811/westjem.2019.6.42422 · Cited by 136 · see citing works
"Hospital was the only option": Experiences of frequent emergency department users in mental health.
Wise-Harris, D., Pauly, D., Kahan, D., Tan de Bibiana, J., Hwang, S. W., & Stergiopoulos, V. (2017) · Administration and Policy in Mental Health and Mental Health Services Research · doi:10.1007/s10488-016-0728-3 · Cited by 126 · see citing works
Increasing Emergency Department Visits for Mental Health Conditions in the United States
Theriault, K. M., Rosenheck, R. A., & Rhee, T. G. (2020) · The Journal of Clinical Psychiatry · doi:10.4088/jcp.20m13241 · Cited by 123 · see citing works
Barratt, H., Rojas‐García, A., Clarke, K., Moore, A., Whittington, C. J., Stockton, S., Thomas, J., Pilling, S., & Raine, R. (2016) · PLoS ONE · doi:10.1371/journal.pone.0154449 · Cited by 119 · see citing works
Experiences of Individuals Who Were Physically Restrained in the Emergency Department
Wong, A. H.-W., Ray, J. M., Rosenberg, A. P., Crispino, L. J., Parker, J., McVaney, C., Iennaco, J. D., Bernstein, S. L., & Pavlo, A. J. (2020) · JAMA Network Open · doi:10.1001/jamanetworkopen.2019.19381 · Cited by 117 · see citing works
Recovery-Oriented Practice in Mental Health Inpatient Settings: A Literature Review
Waldemar, A. K., Arnfred, S., Petersen, L., & Korsbek, L. (2016) · Psychiatric Services · doi:10.1176/appi.ps.201400469 · Cited by 115 · see citing works
Mental Health and Emergency Medicine: A Research Agenda
Larkin, G. L., Beautrais, A. L., Spirito, A., Kirrane, B. M., Lippmann, M. J., & Milzman, D. P. (2009) · Academic Emergency Medicine · doi:10.1111/j.1553-2712.2009.00545.x · Cited by 113 · see citing works
Greenfield, T. K., Stoneking, B. C., Humphreys, K. N., Sundby, E., & Bond, J. C. (2008) · American Journal of Community Psychology · doi:10.1007/s10464-008-9180-1 · Cited by 113 · see citing works
Brophy, L. M., Roper, C., Hamilton, B. E., Tellez, J. J., & McSherry, B. (2016) · International Journal of Mental Health Systems · doi:10.1186/s13033-016-0038-x · Cited by 111 · see citing works
Consumer experience of formal crisis‐response services and preferred methods of crisis intervention
Boscarato, K., Lee, S. J., Kroschel, J., Hollander, Y., Brennan, A., & Warren, N. (2014) · International Journal of Mental Health Nursing · doi:10.1111/inm.12059 · Cited by 100 · see citing works
Kerrison, S., & Chapman, R. (2007) · Accident and Emergency Nursing · doi:10.1016/j.aaen.2006.09.003 · Cited by 95 · see citing works
Vandyk, A. D., Young, L., MacPhee, C., & Gillis, K. A. (2017) · Qualitative Health Research · doi:10.1177/1049732317746382 · Cited by 78 · see citing works
Descriptive Analysis Of Mental Health-Related Presentations To Emergency Medical Services
Roggenkamp, R., Andrew, E., Nehme, Z., Cox, S., & Smith, K. L. (2018) · Prehospital Emergency Care · doi:10.1080/10903127.2017.1399181 · Cited by 78 · see citing works
SUMMERS, M., & Happell, B. (2003) · Journal of Psychiatric and Mental Health Nursing · doi:10.1046/j.1365-2850.2003.00600.x · Cited by 75 · see citing works
National Trends in Emergency Department Visits by Adults With Mental Health Disorders
Capp, R., Hardy, R. Y., Lindrooth, R. C., & Wiler, J. L. (2016) · Journal of Emergency Medicine · doi:10.1016/j.jemermed.2016.05.002 · Cited by 75 · see citing works
Hall, A. E., Bryant, J., Sanson‐Fisher, R., Fradgley, E. A., Proietto, A. M., & Roos, I. A. G. (2018) · Health Expectations · doi:10.1111/hex.12665 · Cited by 75 · see citing works
Morphet, J., Innes, K., Munro, I., O’Brien, A. P., Gaskin, C. J., Reed, F., & Kudinoff, T. (2012) · Australasian Emergency Nursing Journal · doi:10.1016/j.aenj.2012.05.003 · Cited by 71 · see citing works
Matters of Concern: A Qualitative Study of Emergency Care From the Perspective of Patients
Olthuis, G. J., Prins, C., Smits, M.-J., van de Pas, H., Bierens, J., & Baart, A. (2013) · Annals of Emergency Medicine · doi:10.1016/j.annemergmed.2013.08.018 · Cited by 71 · see citing works
Patients' experiences of psychiatric care in emergency departments: A secondary analysis
Harris, B. A., Beurmann, R., Fagien, S., & Shattell, M. M. (2015) · International Emergency Nursing · doi:10.1016/j.ienj.2015.09.004 · Cited by 70 · see citing works
Crisis interventions for people with borderline personality disorder
Borschmann, R., Henderson, C., Hogg, J., Phillips, R., & Moran, P. (2012) · Cochrane Database of Systematic Reviews · doi:10.1002/14651858.cd009353.pub2 · Cited by 67 · see citing works
Use of Restraint and Seclusion in Psychiatric Settings: A Literature Review
Al‐Maraira, O. A., & Hayajneh, F. A. (2018) · Journal of Psychosocial Nursing and Mental Health Services · doi:10.3928/02793695-20181022-01 · Cited by 63 · see citing works
Innes, K., Morphet, J., O’Brien, A. P., & Munro, I. (2013) · Journal of Clinical Nursing · doi:10.1111/jocn.12437 · Cited by 62 · see citing works
Crisis intervention in theory and practice: A selective review
Hobbs, M. (1984) · British Journal of Medical Psychology · doi:10.1111/j.2044-8341.1984.tb01577.x · Cited by 62 · see citing works
Consumer and Family Experiences in the Emergency Department Following a Suicide Attempt
Cerel, J., Currier, G. W., & Conwell, Y. (2006) · Journal of Psychiatric Practice · doi:10.1097/00131746-200611000-00002 · Cited by 61 · see citing works
Examining suicide-related presentations to the emergency department
Ceniti, A. K., Heinecke, N., & McInerney, S. J. (2018) · General Hospital Psychiatry · doi:10.1016/j.genhosppsych.2018.09.006 · Cited by 54 · see citing works
Broadbent, M., Moxham, L. J., & Dwyer, T. (2014) · Australasian Emergency Nursing Journal · doi:10.1016/j.aenj.2013.11.002 · Cited by 51 · see citing works
Patient-Centered Values and Experiences with Emergency Department and Mental Health Crisis Care
Thomas, K. C., Owino, H., Ansari, S., Adams, L. B., Cyr, J. M., Gaynes, B. N., & Glickman, S. W. (2018) · Administration and Policy in Mental Health and Mental Health Services Research · doi:10.1007/s10488-018-0849-y · Cited by 48 · see citing works
Why go to the emergency department? Perspectives from persons with borderline personality disorder
Vandyk, A., Bentz, A., Bissonette, S., & Cater, C. (2019) · International Journal of Mental Health Nursing · doi:10.1111/inm.12580 · Cited by 48 · see citing works
Neo-liberalism, community care and Australian mental health policy
Henderson, J. (2005) · Health Sociology Review · doi:10.5172/hesr.14.3.242 · Cited by 47 · see citing works
Eales, S., Callaghan, P., & Johnson, B. (2006) · Journal of Psychiatric and Mental Health Nursing · doi:10.1111/j.1365-2850.2006.00915.x · Cited by 45 · see citing works
Summers, M. E., & Happell, B. (2002) · Accident and Emergency Nursing · doi:10.1016/s0965-2302(02)00158-3 · Cited by 42 · see citing works
Carstensen, K., Lou, S., Jensen, L. G., Nissen, N. K., Ørtenblad, L., Pfau, M., & Ankersen, P. V. (2017) · Nordic Journal of Psychiatry · doi:10.1080/08039488.2017.1288759 · Cited by 40 · see citing works
Consumer evaluation of a mental health liaison nurse service in the Emergency Department
Wand, T., & Schaecken, P. (2006) · Contemporary Nurse · doi:10.5172/conu.2006.21.1.14 · Cited by 39 · see citing works
Unwin, M., Crisp, E. P., Stankovich, J. M., McCann, D., & Kinsman, L. (2020) · PLoS ONE · doi:10.1371/journal.pone.0231429 · Cited by 38 · see citing works
Ball, J. S., Links, P. S., Strıke, C., & Boydell, K. (2005) · Psychiatric Rehabilitation Journal · doi:10.2975/29.2005.10.17 · Cited by 37 · see citing works
Recovery in Australia: Marshalling strengths and living values
Oades, L. G., & Anderson, J. M. (2012) · International Review of Psychiatry · doi:10.3109/09540261.2012.660623 · Cited by 35 · see citing works
Journey Mapping the User Experience
Samson, S., Granath, K., & Alger, A. (2017) · College & Research Libraries · doi:10.5860/crl.78.4.459 · Cited by 35 · see citing works
Perreault, M., Pawliuk, N., Veilleux, R., & Rousseau, M. (2006) · Community Mental Health Journal · doi:10.1007/s10597-005-9028-1 · Cited by 28 · see citing works
Ray, J. D., & Overman, A. S. (2014) · AJN American Journal of Nursing · doi:10.1097/01.naj.0000443784.75162.b7 · Cited by 28 · see citing works
Patient satisfaction with an emergency department psychiatric service
O’Regan, C., & Ryan, M. C. M. (2009) · International Journal of Health Care Quality Assurance · doi:10.1108/09526860910975616 · Cited by 27 · see citing works
Ferguson, N., Savic, M., McCann, T. V., Emond, K., Sandral, E., Smith, K. L., Roberts, L., Bosley, E., & Lubman, D. I. (2019) · Health Expectations · doi:10.1111/hex.12886 · Cited by 26 · see citing works
Fleury, M., Grenier, G., & Farand, L. (2019) · Healthcare policy · doi:10.12927/hcpol.2019.25793 · Cited by 24 · see citing works
“Boarding” Psychiatric Patients in Emergency Rooms: One Court Says “No More”
Appelbaum, P. S. (2015) · Psychiatric Services · doi:10.1176/appi.ps.660707 · Cited by 23 · see citing works
Gulrajani, R. P. (1995) · Accident and Emergency Nursing · doi:10.1016/0965-2302(95)90056-x · Cited by 22 · see citing works
Restrictive interventions in Victorian emergency departments: A study of current clinical practice
Knott, J. C., Gerdtz, M. F., Dobson, S., Daniel, C., Graudins, A., Mitra, B., Bartley, B. H., & Chapman, P. (2019) · Emergency Medicine Australasia · doi:10.1111/1742-6723.13412 · Cited by 22 · see citing works
Duggan, M. C., Harris, B., Chislett, W.-K., & Calder, R. (2020) · Victoria University Research Repository (Victoria University) · Cited by 21 · see citing works
Marynowski-Traczyk, D., Moxham, L. J., & Broadbent, M. (2013) · Australasian Emergency Nursing Journal · doi:10.1016/j.aenj.2013.05.002 · Cited by 19 · see citing works
Mainstreaming Mental Health Care in 42 Countries
Shen, G. C., Eaton, J., & Snowden, L. R. (2017) · Health Systems & Reform · doi:10.1080/23288604.2017.1356424 · Cited by 19 · see citing works
Yap, C. Y. L., Knott, J. C., Kong, D. C. M., Gerdtz, M. F., Stewart, K., & Taylor, D. M. (2017) · Academic Emergency Medicine · doi:10.1111/acem.13218 · Cited by 18 · see citing works
The deserving and the undeserving: Selectivity and progress in a community care service
Repper, J. (1995) · Journal of Mental Health · doi:10.1080/09638239550037325 · Cited by 17 · see citing works
Martinelli, A., & Ruggeri, M. (2020) · Zenodo (CERN European Organization for Nuclear Research) · doi:10.36148/2284-0249-353 · Cited by 16 · see citing works
Carpenter, L. L., Schecter, J. M., Underwood, J. A., Tyrka, A. R., & Price, L. H. (2005) · Psychiatric Services · doi:10.1176/appi.ps.56.6.743 · Cited by 15 · see citing works
Patient feedback on liaison mental health care in A&E.
Callaghan, P., Eales, S., Coats, T., Bowers, L., & Bunker, J. (2002) · PubMed · Cited by 14 · see citing works
White, C. (2020) · Journal of Psychiatric and Mental Health Nursing · doi:10.1111/jpm.12631 · Cited by 14 · see citing works
Seclusion and Restraint: Rethinking Regulation from a Human Rights Perspective
Kumble, S., & McSherry, B. (2010) · Psychiatry Psychology and Law · doi:10.1080/13218719.2010.482917 · Cited by 12 · see citing works
Harrison, N., Mordell, S., Roesch, R. G., & Watt, K. (2015) · International Journal of Forensic Mental Health · doi:10.1080/14999013.2015.1073195 · Cited by 10 · see citing works
Accueillir le patient en crise aux urgences psychiatriques : étude du vécu subjectif
Meriaux, M., Denis, J., Michel, V., & Hendrick, S. (2018) · Annales Médico-psychologiques revue psychiatrique · doi:10.1016/j.amp.2018.03.011 · Cited by 10 · see citing works
Davidson, L. J. (2020) · PubMed Central · Cited by 7 · see citing works
Widespread emergency department access block: a human rights issue in Australia?
Allison, S. C., Bastiampillai, T. J., O’Reilly, R., Sharfstein, S. S., & Castle, D. J. (2018) · Australasian Psychiatry · doi:10.1177/1039856218810156 · Cited by 6 · see citing works
Satisfaction with psychiatric services in the emergency department
Happell, B., & Summers, M. (2004) · International Psychiatry · doi:10.1192/s1749367600006809 · Cited by 2 · see citing works
Flagged first, then by citations
Research works printed but not linked: 1
- [21]McKenna B. Furness T. Maguire T. A Literature Review and Policy Analysis on the Practice of Restrictive Interventions State of Victoria Department of Health and Human Services Melbourne, Australia 2014
Cited by
Sorted by citations
Navas, C., Wells, L. K., Bartels, S. A., & Walker, M. (2022) · Healthcare · doi:10.3390/healthcare10071297 · Cited by 61 · see citing works
Roennfeldt, H., Hill, N., Byrne, L., & Hamilton, B. E. (2024) · Health Expectations · doi:10.1111/hex.14045 · Cited by 14 · see citing works
Self-citationHelp! Caring for People With Mental Health Problems in the Emergency Department: A Qualitative Study
Blas, E. G., Gómez‐Moreno, C., Moreno‐Gómez‐Toledano, R., Ayuso-del-Olmo, H., Rodrigo-Guijarro, E., Polo-Martínez, S., Perea, C. M., & Vélez, E. V. (2023) · Journal of Emergency Nursing · doi:10.1016/j.jen.2023.04.007 · Cited by 15 · see citing works
Brousseau-Paradis, C., Genest, C., Maltais, N., Séguin, M., & Rassy, J. (2024) · International Emergency Nursing · doi:10.1016/j.ienj.2024.101449 · Cited by 14 · see citing works
More Than Suicide: Mortality After Emergency Psychiatric Care and Implications for Practice
Simpson, S. A., Shy, B. D., & Loh, R. M. (2022) · Journal of the Academy of Consultation-Liaison Psychiatry · doi:10.1016/j.jaclp.2021.12.009 · Cited by 14 · see citing works
Loughhead, M., Hodges, E., McIntyre, H., Procter, N. G., Barbara, A., Bickley, B., Martinez, L., Albrecht, L., & Huber, L. (2024) · Health Expectations · doi:10.1111/hex.70048 · Cited by 13 · see citing works
Roennfeldt, H., Hamilton, B. E., Hill, N., Castles, C., Glover, H., Byrne, L., & Roper, C. (2024) · Health Expectations · doi:10.1111/hex.14122 · Cited by 13 · see citing works
Self-citationPeart, T., Kerr, D. C., & Searby, A. (2022) · International Journal of Mental Health Nursing · doi:10.1111/inm.13108 · Cited by 12 · see citing works
Yamaguchi, S., Ojio, Y., Koike, J., Matsunaga, A., Ogawa, M., Kikuchi, A., Kawashima, T., Tachimori, H., Bernick, P. J., Kimura, H., et al. (2024) · Social Psychiatry and Psychiatric Epidemiology · doi:10.1007/s00127-024-02710-5 · Cited by 12 · see citing works
McIntyre, H., Loughhead, M., Hayes, L., Allen, C., Barton‐Smith, D., Bickley, B., Vega, L., Smith, J., Wharton, U., & Procter, N. G. (2023) · International Journal of Mental Health Nursing · doi:10.1111/inm.13264 · Cited by 11 · see citing works
Griffiths, J., Foye, U., Stuart, R., Jarvis, R. R., Chipp, B., Griffiths, R., Jeynes, T., Mitchell, L., Parker, J., Olive, R. R., et al. (2025) · Issues in Mental Health Nursing · doi:10.1080/01612840.2025.2488335 · Cited by 11 · see citing works
Miller, J. S. A., Nguyen, E., Lam, A. Y. H., Brann, P., Innes, S. I., Buntine, P., Broadbear, J. H., & Hope, J. (2023) · Journal of Psychiatric and Mental Health Nursing · doi:10.1111/jpm.13009 · Cited by 9 · see citing works
Postorivo, D., Parker, S., Whiteford, H., Papinczak, Z. E., & Rutherford, Z. H. (2024) · Social Psychiatry and Psychiatric Epidemiology · doi:10.1007/s00127-024-02776-1 · Cited by 9 · see citing works
Innes, S. I., Steel, P., Jack, E., Brann, P., & Hope, J. (2024) · International Journal of Mental Health Nursing · doi:10.1111/inm.13456 · Cited by 9 · see citing works
Roennfeldt, H., Hill, N., Byrne, L., & Hamilton, B. E. (2024) · International Journal of Qualitative Studies on Health and Well-Being · doi:10.1080/17482631.2024.2416580 · Cited by 10 · see citing works
Self-citationMcIntyre, H., Loughhead, M., Hayes, L., Allen, C., Barton‐Smith, D., Bickley, B., Vega, L., Smith, J., Wharton, U., & Procter, N. G. (2024) · International Journal of Mental Health Nursing · doi:10.1111/inm.13309 · Cited by 8 · see citing works
Francis, A., Le, A., Adams‐Leask, K., & Procter, N. G. (2024) · Australian Occupational Therapy Journal · doi:10.1111/1440-1630.12988 · Cited by 8 · see citing works
Randall, R., Kennedy, H., Karanikolas, P., Bashfield, L., Rayner, A. D. M., Nguyen, F., Wu, L., Martin, R., Thomas, S. D. M., Maylea, C., et al. (2024) · Policing & Society · doi:10.1080/10439463.2024.2372354 · Cited by 8 · see citing works
Bhosekar, M. S., Madathil, K. C., Joseph, A., Mihandoust, S., Dietrich, A. M., & Narasimhan, M. (2024) · Applied Ergonomics · doi:10.1016/j.apergo.2024.104426 · Cited by 6 · see citing works
Petreca, V. G., Barros, J. T., Popp, A., Burgess, A. A., & Harding, S. (2025) · Archives of Psychiatric Nursing · doi:10.1016/j.apnu.2025.151860 · Cited by 6 · see citing works
RetractedDutton, B., Humphrey, N., & Qualter, P. (2023) · BMC Health Services Research · doi:10.1186/s12913-023-09198-w · Cited by 6 · see citing works
Wang, S., Shafique, S., Xiao, D., Barker, K. L., Wang, K., & Xie, X. (2023) · Journal of Affective Disorders · doi:10.1016/j.jad.2023.07.017 · Cited by 6 · see citing works
McIntyre, H., Loughhead, M., Hayes, L., Allen, C., Barton‐Smith, D., Bickley, B., Vega, L., Smith, J., Wharton, U., & Procter, N. G. (2024) · Health & Social Care in the Community · doi:10.1155/2024/4643566 · Cited by 4 · see citing works
Hudson, É., Lavoie‐Tremblay, M., & Arnaert, A. (2024) · Issues in Mental Health Nursing · doi:10.1080/01612840.2024.2403517 · Cited by 4 · see citing works
Judge-Ellis, T., Gentil-Archer, A., Achenbach, A., Dehner, H., Kelleher, K., & Buckwalter, K. (2023) · Journal of the American Association of Nurse Practitioners · doi:10.1097/jxx.0000000000000931 · Cited by 4 · see citing works
Walker, M., MacKenzie, M., Douglas, S. L., Collier, A., Pritchard, J., Hoffe, S., Norman, P. A., Purkey, E., Messenger, D. W., & Bartels, S. A. (2024) · Frontiers in Disaster and Emergency Medicine · doi:10.3389/femer.2024.1397597 · Cited by 3 · see citing works
Brousseau‐Paradis, C., Genest, C., Maltais, N., Séguin, M., & Rassy, J. (2024) · Community Mental Health Journal · doi:10.1007/s10597-024-01394-0 · Cited by 3 · see citing works
Carey, K., & Cole, M. B. (2024) · Health Services Research · doi:10.1111/1475-6773.14283 · Cited by 3 · see citing works
O'Sullivan, M. (2022) · International Journal of Mental Health Nursing · doi:10.1111/inm.13054 · Cited by 2 · see citing works
Armoon, B., LESAGE, A. D., Giguère, C., Perry, K., Juster, R., & Guay, S. (2025) · Psychoneuroendocrinology · doi:10.1016/j.psyneuen.2025.107627 · Cited by 2 · see citing works
Campbell, K., Massey, D. L., & Lakeman, R. (2022) · Issues in Mental Health Nursing · doi:10.1080/01612840.2022.2087011 · Cited by 2 · see citing works
Carey, K., & Cole, M. B. (2024) · Medical Care · doi:10.1097/mlr.0000000000002022 · Cited by 2 · see citing works
Derblom, K., Dahlberg, K., Gabrielsson, S., Lindgren, B., & Molin, J. (2024) · Journal of Clinical Nursing · doi:10.1111/jocn.17631 · Cited by 2 · see citing works
Murphy, L., Bohan, D., McGoldrick, M., Turner, J., & Doody, O. (2025) · Journal of Advanced Nursing · doi:10.1111/jan.17001 · Cited by 2 · see citing works
Emergency Department Restraint Safety
White, A., & Kustera, C. (2022) · IntechOpen eBooks · doi:10.5772/intechopen.107478 · Cited by 1 · see citing works
Dark night of the soul: the lived experience and meaning of mental health crisis
Roennfeldt, H., Wyder, M., Castles, C., Hill, N., Byrne, L., & Hamilton, B. E. (2024) · Advances in Mental Health · doi:10.1080/18387357.2024.2428308 · Cited by 1 · see citing works
Self-citationMelson, A. J., Wetherall, K., O’Neill, K., Maxwell, M., Calveley, E., McCoy, M., & O’Connor, R. C. (2025) · BMC Health Services Research · doi:10.1186/s12913-025-12469-3 · Cited by 1 · see citing works
From breaking point to potential transformation: temporal sequencing of mental health crisis
Roennfeldt, H., Wyder, M., Roper, C., Hill, N., Byrne, L., & Hamilton, B. E. (2025) · International Journal of Mental Health · doi:10.1080/00207411.2025.2488184 · Cited by 1 · see citing works
Self-citationEmergency Department Costs Associated With Coordinated Specialty Care for Early Psychosis
Hirschtritt, M. E., Sterling, S., Parthasarathy, S., & Study Team Members (2025) · Psychiatric Services · doi:10.1176/appi.ps.20240354 · Cited by 1 · see citing works
Psychiatric emergencies: epidemiological analysis and healthcare professionals’ experiences
Değirmenci, S., & Mercan, N. (2025) · BMC Emergency Medicine · doi:10.1186/s12873-025-01268-y · Cited by 1 · see citing works
Availability and consumer experience of mental health crisis services in Australia
Blasic, R., & Lakra, V. (2025) · Australasian Psychiatry · doi:10.1177/10398562251379957 · Cited by 1 · see citing works
Crisis and Post-Crisis Virtual Mental Health Care: A Scoping Review
Lemoine, J., Svenne, S., Ulrich, R., & Hensel, J. M. (2025) · Telemedicine Journal and e-Health · doi:10.1177/15305627251381632 · Cited by 1 · see citing works
Buchel, A., Lemoine, J., Bolton, J. M., & Hensel, J. M. (2025) · Journal of Patient Experience · doi:10.1177/23743735251360511 · Cited by 1 · see citing works
Strand, J., Leone, F. D., Dervisoski, E., Iranmanesh, P., & Sand, P. K. (2026) · Annals of General Psychiatry · doi:10.1186/s12991-025-00623-4 · Cited by 1 · see citing works
McIntyre, H., Loughhead, M., Hayes, L., Manudhane, A., Allen, C., Barton‐Smith, D., Bickley, B., Vega, L., Smith, J., Wharton, U., et al. (2026) · International Journal of Mental Health Nursing · doi:10.1111/inm.70249 · Cited by 1 · see citing works
Palmer, D. A. (2026) · Advances in Mental Health · doi:10.1080/18387357.2026.2646253 · Cited by 1 · see citing works
Contemporary Topics in Patient Safety - Volume 2
Salen, P. N., & Stawicki, S. P. (2022) · IntechOpen eBooks · doi:10.5772/intechopen.104171 · Cited by 1 · see citing works
Ali, R., Aljabri, A. A., Hariri, N. H., Bokhari, G. S., Alturkistani, S., Albishri, N., Alzahrani, H., Alghamdi, S., Alhazmi, R. T., & Alfalogy, E. H. (2024) · Advances in Medical Education and Practice · doi:10.2147/amep.s463479 · Cited by 1 · see citing works
Papinczak, Z. E., Roovers, H., Patel, M., Postorivo, D., McLellan, M. E., Whiteford, H., & Rutherford, Z. H. (2025) · International Journal of Mental Health Systems · doi:10.1186/s13033-025-00678-6 · Cited by 1 · see citing works
Figueroa, K., Kamal, S., Nafeh, O., Singh, V., Alzamani, M., Salehi, M., Bashir, S., Garrels, E., Silva, B. M., Brown, L., et al. (2025) · British journal of healthcare and medical research · doi:10.14738/bjhr.1203.18955
Borderline Personality Disorder and Emergency Departments
Gölcük, Y., & Şahin, M. D. (2025) · Springer eBooks · doi:10.1007/978-3-031-40858-8_549-1 · Cited by 1 · see citing works
Snow, M. E., Salmon, A., Banjo, J., Morrow, M., & Varcoe, C. (2026) · PLOS One · doi:10.1371/journal.pone.0329049
Griffiths, J., Foye, U., Stuart, R., Jarvis, R. R., Chipp, B., Griffiths, R., Jeynes, T., Mitchell, L., Parker, J., Olive, R. R., et al. (2024) · medRxiv · doi:10.1101/2024.08.08.24311667
Dion, K.-M., Ferland, F., Farand, L., Gauvin, L. I., & Fleury, M. (2024) · Healthcare policy · doi:10.12927/hcpol.2024.27333
A new role for NHS 111: mental health crisis support
Clough, I. (2024) · British Journal of Healthcare Management · doi:10.12968/bjhc.2024.0092
Boliver, E. E., Gouse, B. M., Baul, T. D., Agarwal, N., Blanton, A. C., Lancet, J., Xu, C. Q., & Brown, H. E. (2025) · Journal of Psychiatric Research · doi:10.1016/j.jpsychires.2025.01.022
Association Between Mental Healthcare Shortages and Impact On Essential Community Resources
Tourville, M., & Shrestha, M. (2025) · Journal of rural and community development · doi:10.63315/jrcd.v20i2.2489
McIntyre, H., Hayes, L., Loughhead, M., Manudhane, A., Allen, C., Barton‐Smith, D., Bickley, B., Vega, L., Smith, J., Wharton, U., et al. (2025) · Emergency Medicine Australasia · doi:10.1111/1742-6723.70123
Dutton, B., Humphrey, N., & Qualter, P. (2023) · Figshare · doi:10.6084/m9.figshare.22625297
Holding Hope Over Time: Evaluating the Enduring Impact of the AIMS Suicide Prevention Model
Ray, M. K., Groth, A., Geffen, N., Wyder, M., Perez, W. F. P., Gregory, M., Choudhury, N., Lane, A. R., & Anand, M. (2026) · International Journal of Mental Health Nursing · doi:10.1111/inm.70189
Paszkowicz, M. A., Farnicka, M. A., Kaźmierczak, A. J., & Stanaszek, A. Z. (2026) · Management · doi:10.58691/man/215697
Galenkamp, N., van de Glind, G., Schut, B., Baden, D., Singendonk, M. M. J., Werner, L., van Veen, M., Schoonhoven, L., Scheepers, F. E., & Ham, W. H. W. (2026) · Scandinavian Journal of Trauma Resuscitation and Emergency Medicine · doi:10.1186/s13049-026-01575-8
Ford-Jones, P. C., Iheanacho, C., Adam, S., Thompson, S., Pomeroy, D., Gebremikael, L., Carter, D., Duhaney, P., & Meijer, P. (2026) · Community Health Equity Research & Policy · doi:10.1177/2752535x261434110 · Cited by 1 · see citing works
Emergency department culture and the care of older patients with frailty: a focused ethnography
Venema, D., Kanis, L., Driesen, B. E. J. M., Bleijenberg, N., Schoonhoven, L., Emmelot‐Vonk, M. H., & Ham, W. H. W. (2026) · BMC Emergency Medicine · doi:10.1186/s12873-026-01550-7
Soman, D. A., Licznerski, M., & Joseph, A. (2026) · Journal of Environmental Psychology · doi:10.1016/j.jenvp.2026.103037
Willis, E., Gangji, A. R., Morton, E. E., & Lang, E. (2026) · Academic Emergency Medicine · doi:10.1111/acem.70324
Galenkamp, N., van de Glind, G., Scheepers, F. E., Schoonhoven, L., & Ham, W. H. W. (2026) · Journal of Emergency Nursing · doi:10.1016/j.jen.2026.04.015
Community-Based Crisis Care Beyond the Emergency Department: A Scoping Review
Pusey, K., Ferguson, M. S., Ennals, P., & Procter, N. G. (2026) · Community Mental Health Journal · doi:10.1007/s10597-026-01671-0
Moola, R., Duffy, R. M., Moughty, A. M., & Doherty, A. M. (2026) · BMC Emergency Medicine · doi:10.1186/s12873-026-01638-0
Newberry‐Dupé, J., Craig, S. S., Melvin, G. A., King, K., Li, Y., Campbell, A. C., Shore, T., Curtis, T., & Borschmann, R. (2026) · BMC Emergency Medicine · doi:10.1186/s12873-026-01700-x
Hsieh, Y.-E., & Chen, H.-W. (2026) · Affilia · doi:10.1177/08861099261471441
Carr, R. C., Vukovic, A. A., Ponti-Zins, M., Zhang, Y., Duma, E. M., Timm, N. L., Kerrey, B. T., & Overmann, K. M. (2026) · Journal of Patient Experience · doi:10.1177/23743735261481135
Scoping Review of Outcome Measures Used in Lived Experience‐Led Mental Health Services
Roennfeldt, H., Craig, H., Botchway-Commey, E. N., Schweizer, R., Ng, C., & Hayes, L. (2026) · Health Expectations · doi:10.1111/hex.70849
Self-citationHuda, M. N., Winata, T., Wu, W. T., Nguyen, T. P., Bowden, M. R., Eapen, V., & Jairam, R. (2026) · Journal of Child and Adolescent Psychiatric Nursing · doi:10.1111/jcap.70075
Thibodeau, C., & Dubé, A. (2026) · Issues in Mental Health Nursing · doi:10.1080/01612840.2026.2720519
Barrett, A., & James, R. (2026) · International Journal of Mental Health Nursing · doi:10.1111/inm.70384
Cheek, C., Richardson, L., Austin, E., Murphy, M., Santos, A. D. L., Vukasovic, M., Hayba, N., Francis‐Auton, E., Long, J., Ellis, L., et al. (2026) · Frontiers in Health Services · doi:10.3389/frhs.2026.1969943
- Authors
- Roennfeldt, H., Wyder, M., Byrne, L., Hill, N., Randall, R., & Hamilton, B.
- Affiliations
- The University of Melbourne (AU)
- Griffith University (AU)
- Yale University (US)
- Corresponding author
- Roennfeldt, Helena
- Venue
- International Journal of Environmental Research and Public Health
- Publisher
- MDPI AG
- Published
- 2021-09-13
- Volume
- 18
- Issue
- 18
- Pages
- 9650
- ISSN
- 1660-4601 (ISSN-L)
- PMC
- PMC8471743
- OpenAlex
- W3199286636
- Cited by
- 77
- References
- 80
- Citations by year
- 2026: 22 · 2025: 17 · 2024: 24 · 2023: 7 · 2022: 7
- FWCI
- 1.26
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- International Journal of Environmental Research and Public Health (publishedVersion, cc-by)
- Europe PMC (PubMed Central) (publishedVersion, other-oa)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- RMIT Research Repository (RMIT University Library) (submittedVersion, other-oa)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
- Minerva Access (University of Melbourne) (submittedVersion, cc-by)
- Griffith Research Online (submittedVersion, cc-by)
- Funders
- University of Melbourne
- Topics
- Social Sciences › Psychology › Clinical Psychology › Psychiatric care and mental health services
- Health Sciences › Medicine › Emergency Medicine › Emergency and Acute Care Studies
- Social Sciences › Psychology › Social Psychology › Mental Health Treatment and Access
- Keywords
- mental health crisis care, emergency department, subjective experience, patient experience, mental health presentations, crisis intervention, journey mapping, treatment expectations
- MeSH terms
- Emergency Service, Hospital, Humans, Mental Health
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
